Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork?
At Ntiva, we’re more than a Managed Services Provider—we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other.
Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!
How you’ll make an impact
As the Senior IT Technician your main goal will be using the Contuit 'no-code' platform to automate processes, and onboard clients.
Summary Location and Hours
- This is a 100% remote role.
- Monday – Friday, 8am – 5pm in CST or PST
What you will be doing
- Perform client-facing pre-sales engineering; assessing client needs to determine automation and integration requirements.
- Develop solutions (via Contuit ‘no-Code’ tool) to automate MSP processes and integrate with MSP tools (RMM, PSA, Backup, Network Management, Documentation, etc.).
- Coordinate and drive client onboarding for pre-built solutions; both through delegation and follow up, and through performing onboarding tasks.
- Create and maintain customer roadmap documentation on future needs: compliance with MSP best practices, as well as establishing a timeline for other Contuit solutions.
- Perform client-facing pre-sales engineering; assessing client needs to determine automation and integration requirements.
- Develop solutions (via Contuit ‘no-Code’ tool) to automate MSP processes and integrate with MSP tools (RMM, PSA, Backup, Network Management, Documentation, etc.).
- Coordinate and drive client onboarding for pre-built solutions; both through delegation and follow up, and through performing onboarding tasks.
- Create and maintain customer roadmap documentation on future needs: compliance with MSP best practices, as well as establishing a timeline for other Contuit solutions.
- Perform client-facing pre-sales engineering; assessing client needs to determine automation and integration requirements.
- Develop solutions (via Contuit ‘no-Code’ tool) to automate MSP processes and integrate with MSP tools (RMM, PSA, Backup, Network Management, Documentation, etc.).
- Coordinate and drive client onboarding for pre-built solutions; both through delegation and follow up, and through performing onboarding tasks.
- Create and maintain customer roadmap documentation on future needs: compliance with MSP best practices, as well as establishing a timeline for other Contuit solutions.
You’ll be successful in this role if you have experience in
- 3+ years of experience as an MSP technician (level 2+), IT service technician or equivalent
- Windows Server and Microsoft 365 Administration experience
- Experience with PSA technologies (e.g. ConnectWise) and RMM (e.g. Datto, Kaseya)
- Experience with automation and orchestration tools such as Great Place, Tray.io, Rewst or Zapier to streamline workflows, integrate systems and enhance operational efficiency.
- Proficient knowledge of User access control, patching and networking stacks
- Must have communication and interpersonal skills, both verbal and written – some sales skills are a strong plus
- Must have strong troubleshooting skills
Bonus points for
- Knowledge of Rest APIs and software integration
- Bachelor’s degree in engineering or a related field
- Certifications (MCSE/MCSA)
- Familiarity with PowerShell scripting
- Experience with webinars and/or creating educational materials (e.g. videos and wiki-style articles)
The base pay range for this position is expected to be between $70,000 and $90,000 per year, plus an annual on-target bonus if applicable, not all roles are subject to a bonus. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.
FLSA Status:
Salaried, Exempt
Work Authorization Criteria
We welcome applicants who are legally authorized to work in the United States on a full-time basis. At this time, we are unable to offer sponsorship or take over sponsorship of an employment Visa.
Workspace Requirements and Remote Work Policy
Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval).
Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures.
Our Commitment to a Diverse Workforce
At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.
Application Deadline:
The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 2/21/2025.
