Army Help Desk Specialist I with Army experience (US citizen and clearable)

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Job Type

INFINISOURCE CONSULTING SOLUTIONS (ICS)

JOB TITLE:

Desk Clerk

CLIENT:

Fort Liberty, NC

SUMMARY:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain and develop positive working relationships with key      personnel involved in or directly relevant to mobilization operations
• Responsible for periodic inspection
• Greet, register, and assign rooms to Soldiers
• Establish how the customer will pay for the accommodation
• Contact housekeeping or maintenance staff when guests report      problems
• Make and confirm reservations
• Issue room keys and escort instructions to bellhops
• Keep records of room availability manually or using computers
• Establishing task priorities, scheduling and tracking work      assignments
• Record guest comments or complaints
• Observe and report security situations

QUALIFICATIONS:

The requirements identified below are representative of the knowledge, skills and/or abilities required to satisfactorily meet the expectations of this job:

• Must be able to operate a Personal Computer (PC) with a functional      knowledge of Microsoft Office Applications (primarily Microsoft Word,      Excel, Outlook, Power Point and Windows graphical user interface) and      Data/web based systems required for task area performing work.
• Knowledge of principles and processes for providing customer and      personal services. This includes customer needs assessment, meeting      quality standards for services, and evaluation of customer satisfaction.
• Monitoring/Assessing performance of yourself to make improvements or      take corrective action.
• Use discretion when processing Soldiers’ personal information.
• Must have a working knowledge of personnel Stations.
• Considering the relative costs and benefits of potential actions to      choose the most appropriate one.
• The ability to tell when something is wrong or is likely to go      wrong. It does not involve solving the problem, only recognizing there is      a problem.
• The ability to apply general rules to specific problems to produce      answers that make sense.
• Must possess a valid U.S. state driver’s license, applicable for the      type and class of vehicle being operated.

EDUCATION and/or EXPERIENCE:

• Minimum of High School Diploma or GED Equivalent
• Minimum of one (1) year personnel administrative experience
• Must have a working knowledge of Army rank structure and military      unit relationships

CLEARANCE REQUIREMENT:

Must have the ability to obtain a SECRET cleareance.

LANGUAGE SKILLS:

Must be able to speak, read, write, and understand English. Ability to read, comprehend and explain instructions, letters, memos, emails and correspondence from inside the organization as well as from external sources. Ability to effectively respond, communicate and present information to senior management, contracting officials, clients and other employees in the organization.

REASONING ABILITY:

Ability to organize work, define and solve problems, establish and manage priorities, collect data, establish facts and draw valid conclusions based on facts. Manager participates in prioritization of work and decision-making on allocation of resources. The incumbent must be able to analyze a situation analytically, evaluate the facts/data and formulate a plan of action.

PHYSICAL DEMANDS:

Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential duties and functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

Duties are primarily performed in an office environment; however, travel to off-site projects may involve work outdoors; in warehouses; supply points; motor pools; maintenance facilities; etc. for short periods of time.