Position Overview
This NOC Engineer II position is responsible for applying in-depth knowledge of the network and networking protocols along with excellent communication skills in order to perform in-depth troubleshooting of all issues that arise. The primary function is to perform escalated network repair, execute tactical projects, and own overall network troubleshooting once alerted by the monitoring tool. Essential Job Functions
- Continuous monitoring and management of the FiberLight network to ensure alarm receipt and processing procedures are followed.
- Generating and processing tickets for technical support and service.
- Identifying alarms, raising requests, and performing diagnostics of the problem, and dispatching as required to the appropriate Carriers or field service technician.
- Technical proficiency with layer 1, 2 and 3 networking.
- Layer 2 technical proficiency with VLAN Tagging, VLAN encapsulation (Q-in-Q).
- Layer 3 technical proficiency with BGP, OSPF, and MPLS.
- Updating and maintaining all database and circuit records.
- Conducting detailed MOP reviews to ensure minimal customer impact during scheduled maintenances.
- Understanding, applying, and maintaining network standards as documented by Architecture & Engineering.
- Performing these responsibilities in a high pressure, short timeline environment, which includes managing and responding to aggressive customers.
Requirements
- Minimum 3 years of NOC experience required.
- Telecommunications (or related field) experience preferred.
- Flexibility to work any shift (days or nights). Shifts typically do not change once established.
Other Skills/Abilities
- Understanding of Linear and Ring topologies.
- Understanding of Ethernet and Routed Networks.
- DWDM experience preferred.
- Strong verbal and written communication skills.
- Good troubleshooting skills and methodologies.
- Ability to identify risks/issues and develop recommendations for resolution.
- Attention to detail with good organizational capabilities.
- Ability to prioritize with good time management skills.
Physical Requirements
- Must be able to sit, stand, walk, stoop, kneel and reach.
- Must be able to speak, write, read and understand English.
- Must have visual acuity.
- Must be able to lift 0-25 pounds.
