Who We Are
We have created the leading advocacy marketing platform and are passionate about empowering consumers to better engage with the brands they love. If you have referred a friend to Uber, Airbnb, or Tesla, you know that marketing that is driven by people is powerful, personal, and inevitable. We have set the rules that our competition and the market follow. We want you to be part of the journey. Extole is a values-driven culture. We have built our company on intense collaboration and on a single central value: #oneteam.
We share goals, and, more importantly, we are accountable to each other.
Why Work With Us
- We’re a generous, friendly team passionate about our work. Life at Extole is pretty awesome;
- Flexible vacation so you can relax, recharge, enjoy your life as much as your job;
- You'll be challenged, will succeed, and will grow!
The Position
We’re looking for an engineer who solves problems, can work with technical and non-technical support representatives, and wants to be a major factor in the success of the implementation and maintenance of our product. This is a perfect position for someone who enjoys simultaneously executing on multiple deliverables, getting their hands dirty with code, and has an ability to explain technical topics to both engineers and non-technical coworkers. If you like tackling a wide range of technical tasks, this job is for you.Extole's technical support is a close-knit team where everyone collaborates to solve problems together.
We are expected to learn from our peers and help others learn. This position has excellent growth potential into a variety of positions and department, such as our product team and support management.
Responsibilities
- Can effectively communicate directly with customers
- Provide technical support to end-users by researching, troubleshooting issues, and providing answers to clients within defined SLAs
- Improve product usability by writing and maintaining documentation
- Create and maintain the education content to help Extole’s clients succeed
- Work with management to improve internal processes and achieve KPIs
- Help prioritize feature requests
- Execute on a queue of technical, client-related tasks. Including:
- Implement client-specific requirements within our Javascript-based creative bundle framework
- Making custom changes in CSS & HTML
- Automating common tasks
- Investigating integration and configuration errors
- Execute on technical runbooks to configure integrations such as generating DKIM keys and adding SFTP servers
Requirements
- Bachelor's Degree
- Experience with JavaScript, HTML/CSS, RESTful APIs, and general web knowledge
- Ability to pick up new technologies and assess situations quickly
- Experience with Intercom or similar support platforms a plus
- Exercises listening and takes time to truly understand issues when addressing them
- Strong sense of ownership and high attention to detail
- Excellent problem-solving, verbal communication, and critical thinking skills
- Interest in developing skills for a career in product management or engineering
- Positive demeanor and ability to communicate with customers
