Are you a detail-oriented multitasker with excellent organizational and communication skills? Join our team as a Scheduling Coordinator/Dispatcher and play a crucial role in coordinating preventive maintenance technician services for our valued customers.
As a Scheduling Coordinator/Dispatcher, you will be an integral part of our Field Service Operations team, ensuring the smooth scheduling of maintenance services and providing white-glove customer service.
Responsibilities:
- Plans and schedules service appointments in advance for customers.
- Discuss repair services with customers and technicians.
- Ability to manage real-time coordination of technicians and job assignments when there is an emergency.
- Accurately maintain daily, monthly, and annual technician T&M and Preventative Maintenance scheduling systems to include processing, updating, and auditing weekly schedules and work orders.
- Optimizes technician schedules to help reduce customer downtime.
- Maintain the T&M Parts process and communicate to the customer when parts have been ordered and received as needed.
- Maintain and research all month-end scheduling open tickets are needed to process invoices.
- Update customers on services provided and billing invoices both in person and over the phone.
- Open work orders and update applicable systems with service history, as well as process and close work orders for completed work.
- Process and respond to scheduling requests from customers, technicians, and engineers.
- Communicate POC Site changes and submit items requiring Contract Amendment/Adjustment to Customer Account to the Contracts department.
- Ability to provide clear instructions to technicians.
- Ability to provide active listening to accurately assess the customer maintenance needs.
Education/Qualifications:
- High School Diploma required; Associate’s Degree strongly preferred.
- Three (3) years’ experience in service industry scheduling or dispatching.
- Top-notch Customer Service experience strongly required.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Familiarity with WennSoft Service and/or Great Plains Software is helpful.
Success Characteristics:
- Excellent communication and multitasking skills.
- Strong organizational skills with attention to detail.
- Sense of urgency and prioritization skills.
- Self-motivated with excellent problem-solving skills.
- Strong conflict resolution skills.
- Excellent time management skills.
- Adaptability and ability to remain calm in stressful situations.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Ability to lift 15 pounds.
- Navigate various departments within the organization's facilities.
If you are a self-starting, multi-tasker with a "Can Do" attitude, we invite you to apply! Join us and be a part of a dynamic team committed to delivering exceptional service to our customers.Prime Power Services, Inc. is an Equal Opportunity Employer.All qualified applicants are considered for employment without regard to race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, physical or mental handicap unrelated to ability, pregnancy, veteran status, unfavorable discharge from military service, genetic information, personal appearance, family responsibility, matriculation or political affiliation, or other legally protected status.
Prime Power Services maintains a drug-free workplace.
