About PartsSource
PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience. PartsSource team members are deeply committed to our mission of
Ensuring Healthcare is Always On®
, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.
Service Coordinator
Solon, OH
RSTI (Radiological Service Training Institute) a Partssource Company
RSTI located at 30745 Solon Rd, Solon, Ohio provides quality diagnostic imaging training. Our team possesses a sense of urgency at all levels of the training process. With a selection of over 50+ courses each year, RSTI has trained over 15,000 service professionals from over 50 different countries in radiology, mammography, CT, ultrasound, networking, PACS, and DICOM.
The Service Coordinator, reporting to the Director of Operations, will be responsible for building a qualified network of service vendors while understanding the market for pricing and availability and managing service calls.
What You'll Do
- Build and manage service grid of qualified service engineers.
- Issue and manage PO’s to vendors.
- Compile correct paperwork for accounting: Sales Order/Delivery/PO/FSR.
- Complete annual review of supplier/vendors through ISO standards.
- Complete annual customer survey.
- Manage returns/exchanges: NCR Forms, NCR Status log, follow up on core exchanges/returns.
- Arrange Logistics for shipments.
- Performs other related duties as assigned by management.
- Use provided queries to close sales orders/service calls in a timely manner.
- Complies with all ISO procedures and standards.
What You'll Bring
- Associate’s Degree (AA) or equivalent from a two-year college or technical school, or six months to one year related experience and/or training, or equivalent combination of education and experience.
- Computer skills required: Inventory Software; Microsoft Office; Project Management Software.
- Knowledge and previous experience in diagnostic imaging equipment preferred.
- Strong organization and communication skills.
Who We Want to Meet - Act Like an Owner – You take the initiative and are focused on seeing commitments all the way through to completion.
- Serve with Purpose - You are purpose driven and committed to understanding the challenges our customers face.
- Adapt to Thrive - You are open to new ideas, embrace change, and learn from new experiences.
- Collaborate to Win - You communicate effectively across your team to deliver on shared goals.
- You are a creative problem solver and focused on making timely decisions with the data and information available to you.
Benefits & Perks
- Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
- Career and professional development through training, coaching and new experiences.
- Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
- Inclusive and diverse community of passionate professionals learning and growing together.
Interested?
We’d love to hear from you! Submit your resume and an optional cover letter explaining why you’d be a great fit.
About PartsSource
Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment. In 2021, Bain Capital invested in the platform, further accelerating our growth and long-term impact within the healthcare industry.
- Read more about us here:
- PartsSource Named to Newsweek’s List of the Top 200 America’s Most Loved Workplaces for 2024
- PartsSource Named One of the Top 100 Healthcare Technology Companies of 2023
- WSJ: Bain Capital Private Equity Scoops Up PartsSource
- PartsSource President and CEO Philip Settimi Named to Top 50 Healthcare Technology CEO List
PartsSource values diversity and is committed to Equal Employment Opportunity, ensuring decisions are made regardless of race, gender, disability, or background. We welcome applicants from all walks of life and are dedicated to providing an accessible hiring process for everyone.Legal authorization to work in the U.S. is required.
