The primary responsibilities for the IT Network Engineer are to fix any breakages with LAN and WAN connectivity at any of our global sites (through remote support and relaying instructions to on-site staff), to deploy new networking equipment and configurations, and to help stand up new networks and servers in AWS. The technical details are outlined in the next section. Besides the technical details, this position requires the following demeanor or soft skills:
•Communicate effectively and cordially with employees from all parts of the company, and occasionally customers•Thoroughly document work performed•Be not only capable of but invested in working in the context of a team•Continually learn and teach new things•Multi-task in a fast-paced environment with changing priorities•Demonstrate above average organization skills •Demonstrate strong analytical and trouble-shooting skills3.Essential FunctionsEstimated weight of associated position responsibilities:60% On-Prem Networking Projects & Break-Fix•Meraki & Palo Alto Firewalls•HP & Cisco Switches•Aruba Wireless Access Points•Multiple locations globally (remote support)•Indianapolis-area Datacenter•VMWare and iSCSI•Windows DHCP, DNS, and Active Directory•On-Prem and Cloud email flow•Develop and implement work instructions in accordance with Quality System20% Cloud Networking Projects•AWS multiple VPC’s•Routing & DNS•Network connectivity migrating on-prem applications and services to AWS, supporting the Dev and DevOps teams.20% Security Projects•Security threats already identified by scanning tools•Prioritize and implement solutions•Apply patches or reconfigure settings•Coordinate with other departments when direct action is not possibleRare / as-needed: Helpdesk escalation.
This position will serve as part of tier 3 in helpdesk support escalation, when issues there are too difficult for tiers 1 and 2, or in rare cases when management calls for additional manpower to clear a backlog of mundane tasks.4.Physical RequirementsWhile these have been the traditional, physical demands to perform the essential functions of the job, POLARIS Laboratories, LLC will explore providing reasonable accommodations to these traditional, physical demands to a qualified person with a disability.
Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours1.1.1.1Physical Activity1.1.1.2Frequency1.1.1.31.1.1.4Physical Activity1.1.1.5Frequency1.1.1.6Sitting1.1.1.7Constant1.1.1.8Near VisionConstantWalkingOccasionalFar VisionRareClimbing stairsRareHearingConstantCrouching/Bending/StoopingRareTalkingFrequentReachingRareSmellRareGraspingRareLifting/Carrying (up to 75 lbs)OccasionalPushing/PullingRareTravel (see notes in “schedule” section 9)RareShakingNeverRepetitive motion (arm and shoulder)Never5.Organizational RelationshipsDirect reports: N/A6.Required Qualifications•3+ years prior professional technical support experience•Demonstrated knowledge/experience with ALL of the following, with any equipment manufacturer, unless otherwise noted.oSwitching oRoutingoWAN ConnectivityoVLAN interconnectivity and isolationoDHCPoDNSoWindows Server and Active DirectoryoCloud engineering7.Preferred Qualifications•Certifications – Microsoft, Cisco, VMWare, CompTIA, AWS, etc.•Experience with the specific equipment we use:oHP Switching and RoutingoPalo Alto FirewallsoCisco Meraki FirewallsoAWS•Experience with any of these additional technologies:oVOIPoLinux or UNIXoBackup and DRoeMail SystemsoPC/Server hardware repair oDesktop OS and Application supportoOS Virtualization (VMWare, Hyper-V, etc.)8.Schedule•The schedule for this position is expected to work approximately 40 hours per week.
•The daily scheduled shift will be 8 hours, beginning no later than 9:00 AM and ending no earlier than 4:00 PM. •This is a hybrid position of working in-person in our Indianapolis office and working remotely. The frequency of in-office days per week varies with company health and safety accommodations. •This person is required to rotate weekend maintenance responsibility, resulting in a Saturday or Sunday shift approximately once every 6 weeks. •The capability to travel as needed to our datacenter in central Indiana is required.
For employees unable to drive, transportation may be provided by the company or exemption from this duty may be allowed. •Willingness to travel to other POLARIS Laboratories locations around the world for 1 to 4 weeks per year would be preferred, but is not required for this position9.Other Duties•Adherence and support of the POLARIS Employee Handbook inclusive of the Standards of Conduct•Knowledge of and adherence to documented policies and procedures•Other duties as assigned NOTE: This job description is not intended to be all-inclusive.
Employees may perform other related duties as requested to meet the ongoing needs of the organization.I HAVE READ AND UNDERSTAND THE POSITION DESCRIPTION INFORMATION. MY SIGNAURE INDICATES THAT TO THE BEST OF MY KNOWLEDGE I MEET NEEDS OF THIS POSITION
90000.00 To 110000.00 (USD) Annually
