WHO WE ARE
SwipeSense is a healthcare technology company on a mission to eliminate harm and waste in medicine. Hospitals use our platform to prevent infections, make better use of their equipment, and improve the patient experience. We believe in the power of data and partner with hospital teams to provide them with insights to sustain positive behavior change and deliver a predictable patient journey. We value relentless experimentation, a locked-arms attitude, and a shared purpose to improve the future of healthcare.
Our vision is to be the safety platform for hospitals with a growing number of applications such as hand hygiene compliance improvement, asset tracking, and nursing insights. WHO WE NEED: The SwipeSense face of installation, you will be ensuring the installations are completed on-time and with minimal impact to our customers’ workflows. PRIMARY ROLE: As a Field Service Installation Technician, you will work closely with customer teams to ensure each customer is installed with our platform. Ideally, you have strong network connectivity knowledge and are comfortable operating hand tools to ensure the scope of work is complete while on-site with our customers.
Attention to detail will be critical to your success. RESPONSIBILITIES:
- Responsible for executing and monitoring field activity during on-site work orders; ensuring a timely and high-quality work order
- Maintain adequate knowledge of our existing hardware and software
- Primary point of contact on-site between internal teams and customer; you are the technical advisor on-site as it relates to networking, testing and troubleshooting the system
- Independent and quality completion of site assessment survey during installation planning with the goal of optimizing system locations and functions for platform implementation.
- Responsible for identifying installation risks/challenges ahead of an installation; collaborate with internal teams to engineer a solution and mitigate risks
- Responsible for mitigating issues during a work order, reconcile the best course of action with supervisor; consider business priorities, customer relationships and consequences.
- Recommend process changes to improve field performance
- Install and connect all devices as defined by facility assessment
- Exercise best effort to ensure all devices are configured correctly and online prior to exiting customer location
QUALIFICATIONS:
- Associate degree preferred with a minimum of 2-4 years’ experience in a related field
- Experience in healthcare settings interacting with frontline hospital staff is preferred
- Professional etiquette with experience interacting directly with customers
- Strong communication skills
- Intermediate network connectivity knowledge
- Skilled in operating and maintaining handheld power tools
- Ability to travel up to 100% of the time
- Strong attention to detail required
- Ability to independently manage personal time and deadlines
- Ability to lift to 50 lbs.
- Ability to spend days working on feet.
- Must have a valid driver’s license
- Must be able to pass a criminal background check.
- Must be able to pass hospital credentialing process (receiving up to date immunizations)
If your experience looks a little different from what we’ve identified and you think you can excel in this role, we’d love to learn more about you. Please note: position is a full-time, nonexempt (eligible for overtime) remote position operating in US eastern time. SwipeSense offers competitive compensation, and excellent medical and dental benefits. M/F/D/V Candidates must be a US Citizen, or a foreign citizen with a required work visa.
