About WorkWhile
WorkWhile is on a mission to help workers earn a better living and live better lives. 83 million Americans work hourly jobs, often with unpredictable schedules that pay close to minimum wage and offer limited benefits, leading to financial instability.
WorkWhile identifies the best hourly workers and matches them with shifts that fit their skills, location, and life. Businesses get access to a quality workforce, while workers get stable income and unmatched benefits, including next day pay, free telehealth services, and financial services.We have the audacious goal to align incentives and solve inefficiencies in the labor market, disrupting the $500 billion staffing and recruiting market
About this Role:
WorkWhileWe are seeking a strategic and results-driven Head of Operations to lead and scale our operational functions. As a key member of the leadership team, you will oversee the day-to-day operations, drive process improvements, and ensure the seamless delivery of our services to both workers and businesses. This role requires a blend of operational expertise, leadership skills, and a passion for creating impactful solutions in the gig economy.
Key Responsibilities:
Operational Leadership:
- Develop and execute operational strategies to support WorkWhile’s growth and scalability.
- Oversee all aspects of operations, including workforce management, customer support, vendor relationships, and logistics.
- Ensure operational processes are efficient, scalable, and aligned with company goals.
Process Optimization:
- Identify opportunities to streamline workflows, reduce costs, and improve service delivery.
- Implement data-driven decision-making processes to enhance operational efficiency.
- Monitor key performance indicators (KPIs) and operational metrics to drive continuous improvement.
Team Management:
- Build, lead, and mentor a high-performing operations team.
- Foster a culture of collaboration, accountability, and innovation within the team.
- Provide guidance and support to team members to ensure professional growth and development.
Customer and Worker Experience:
- Ensure a seamless and positive experience for both workers and businesses using the WorkWhile platform.
- Address operational challenges and resolve issues promptly to maintain high satisfaction levels.
- Collaborate with the product and tech teams to enhance platform functionality based on user feedback.
Strategic Partnerships:
- Build and maintain strong relationships with key stakeholders, including vendors, partners, and clients.
- Negotiate contracts and agreements to support operational goals and business growth.
Who You Are:
- Bachelor’s degree in Business, Operations Management, or a related field; MBA or advanced degree preferred.
- 7+ years of experience in operations management, preferably in a high-growth startup or gig economy platform.
- Proven track record of scaling operations and driving process improvements.
- Strong leadership skills with experience managing cross-functional teams.
- Excellent analytical, problem-solving, and decision-making abilities.
- Exceptional communication and interpersonal skills.
- Passion for innovation and a deep understanding of the gig economy landscape.
WorkWhile is an Equal Opportunity Employer, and we're committed to building a diverse, mission-driven team. If you're ready to take ownership and navigate ambiguity to make a lasting impact, we'd love to hear from you.
Apply Now:
To express your interest in this role, please apply in the link with your resume and a brief cover letter explaining why you’re right for us, and why we are right for you. We encourage women, minorities, individuals with disabilities, and protected veterans to apply. If you need a reasonable accommodation in the application process, please discuss with recruiting at
kim@workwhilejobs.com.
What to Expect:
If your application is selected for further consideration, a member of our recruitment team will reach out to you. If you are further selected, you will interview with the hiring manager and 2-4 other cross-functional stakeholders who will ask you questions about your experience, skills, and interest in WorkWhile. All interviews will be virtual.
