What is the role?
dotCMS is currently seeking a Java Senior Support Developer. The Java Senior Support Developer performs both continuous development on our continually improving Long-Term-Supported (LTS) releases, and deep investigation and resolution of complex customer issues on the dotCMS platform. This position performs release builds, code investigation, bug fixes, backporting, and deep dives on technical issues, and provides both short- and long-term solutions to a wide range of technical problems.This isn’t a tedious position with a standard playbook – senior support developers work on new and complex issues, continually improving the product and code base to support sophisticated environments and use cases. So, if you enjoy new and varied challenges, and the chance to work on code and issues which truly cross the entire stack, we’d love to talk with you.We’re proud to be 100% remote! dotCMS has been fully remote for over a decade, and this is a full-time remote position, within standard U.S./Canada business hours.
Please note that applicants must be authorized to work for ANY employer in the US as we are unable to sponsor or take over sponsorship of employment Visa at this time. Additionally, this is a full-time role and we are not accepting contractors or C2C candidates.What is dotCMS? Founded in 2003, dotCMS is the most agile, scalable and secure content management system for enterprise. Built on leading Java technology, dotCMS is an open-source, hybrid-headless content management system that gives developers the flexibility of a headless CMS while equipping marketers with no-code visual content authoring.
Whether you're building a network of global websites, an employee intranet, customer portal, or single page web application, dotCMS helps you manage content, images, and assets in one centralized location and deliver them to any channel. Some of our notable customers include: Telus, Standard & Poors, Hospital Corporation of America, Royal Bank of Canada, Deutsche Bank, Comcast, Vodafone, Thomson Reuters, Dairy Queen, Lennox International, Chewy.com and O’Reilly Autoparts. Who are we, really? At “the dot”, you’ll find a diverse team of authentic individuals who share the goal of building the most agile, scalable and secure content management system, delighting customers and having a lot of fun doing it. We’re a curious, innovative and collaborative group that works from anywhere, having been 100% remote long before a pandemic required it. Working remotely is in our DNA, whether it’s to enjoy the beautiful views of new countries or just more “you” time outside of work. And since we don’t gather around the water cooler in an office, we like to gather around the cool waters of Costa Rica a few times a year for our regular off-sites where we blow off some steam and re-energize as a group. What you’ll bring to the teamLead and manage a team of Product Support Specialists, including:
- Oversee the remote technical support for dotCMS software products and services
- Manage team workload and ensure tickets are responded to within required SLAs
- Mentor and develop team members' technical and customer service skills
- Conduct regular performance evaluations and provide feedback to team members
- Foster a collaborative and supportive team environment
Ensure high-quality customer support, including:
- Review and approve complex technical solutions before they are sent to customers
- Handle escalated customer issues and manage high-priority accounts
- Develop and implement strategies to improve customer satisfaction and support efficiency
Why we get excited about you
- At least 3 or 4 years of Java development experience; full-stack a plus
- 4+ years experience with web technologies including HTML and CSS; SCSS a plus
- 4+ years with front-end or back-end scripting languages; Javascript and Apache Velocity a plus
- Proven and demonstrable analytical, problem-solving, and communication skills
- Experience with relational databases, cloud hosting environments, and containerization technologies
- Excellent analytical and problem-solving skills
- Strong leadership and team management abilities
- Outstanding organizational and communication skills
- Ability to speak and write English fluently
- Bachelor's Degree or equivalent experience in a technical field
Additional desirable experience
- Relational database administration; PostgreSQL a plus
- Developing on Linux; AWS Linux a plus
- Working with/within Docker containers; Kubernetes a plus
- Administrating cloud-hosted environments; AWS a plus
- Professional use of Version Control Systems; GitHub and Zenhub a plus
- Implementing Javascript libraries and frameworks such as jQuery, Angular, React, and Next.js
Your Compensation. We offer competitive compensation that allows you to make a great living for yourself and your loved ones. Your Team. We are a humble, competitive small vendor making waves in our industry, and you will be part of a team that has your back. You never walk alone! We are a diverse and distributed team, and we offer annual company paid training and development to our employees. Your Voice. Your voice matters to all of us, and we appreciate your opinion as we scale our company to the next level in an open and transparent environment.
We will periodically update the entire team on business performance and strategic initiatives and offer the stage for an entrepreneurial-minded professional to produce key initiatives that help to move the needle. Your Benefits. We offer a comprehensive medical/dental/vision plan with 100% monthly premium coverage for employees. Additionally, we also offer 16 weeks of paid parental leave, STD and LTD. Your Office. We are a 100% remote work company. We value you as an individual, team member, and professional. We can only expect you to deliver high-performance with the right amount of You-time, therefore you will be a full-time contract employee who can enjoy an unlimited PTO policy and a generous amount of paid company holidays.
dotCMS is an equal opportunity employer and prohibits discrimination and harassment of anytype and affords equal employment opportunities to employees and applicants without regard torace, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age,national origin, disability status, genetic information, protected veteran status, or any othercharacteristic protected by law.
