Notice to Candidates: Please respond only to emails from the
@fullbay.comdomain when communicating about this position. Be cautious of potential phishing attempts from external addresses. If you receive a message that seems suspicious or is not from @fullbay.com, do not engage and report it immediately. Your security is important to us. The Senior Implementation Project Manager will lead and optimize complex customer implementations of our vertical SaaS solution in the heavy-duty repair shop sector. They will be hands-on, executing large-scale projects, while also developing repeatable processes and scalable assets to support future growth.
This role will be a hands-on role in implementing our most strategic customers, with the goal to build out and lead a robust project management function.
Primary Duties & Responsibilities:
- Scope, initiate, and deliver SaaS implementations for customers with $50k–100k+ ARR, guiding them through the configuration of our product, integration of back-office systems (QuickBooks, Sage), data loading, user training, and multi-location setups.
- Define project scope, goals, deliverables, and timelines in collaboration with customers, sales, senior leadership, and internal teams.
- Build and manage detailed project plans, ensuring on-time and within-budget delivery of customer-facing projects.
- Coordinate cross-functional teams, including trainers, data experts, and solutions consultants, to ensure smooth execution of each project phase.
- Identify process inefficiencies and areas for automation, driving continuous improvement to increase scalability and operational efficiency.
- Develop of reusable assets (project templates, best practices, checklists, surveys) to scale future customer implementations.
- Lead internal and customer-facing meetings to align stakeholders, track project progress, and resolve issues.
- Drive the development of a project management function within the company, planning for future team expansion and capability building over the next 12–24 months.
Minimum Education & Work Experience:
Required:
- 5-8 years of experience managing SaaS or IT system implementations, particularly with financial system integrations and data migrations.
- Experience in leading cross-functional teams and guiding clients through complex technical implementations.
Preferred:
- PMP, CSM, or similar project management certification
- Experience in PE-backed vertical SaaS or consulting
- Experience with back-office financial management systems (QuickBooks, Sage) and AR/AP concepts
- Experience with internal professional services P&L management, including services packaging, project and portfolio financial management, and professional services business metrics
Key Skills and Qualifications:
- Strong understanding of SaaS business models and technical integrations, particularly financial systems (QuickBooks, Sage) and data migrations.
- Proven track record in leading large-scale, client-facing implementations, with experience in both direct execution and strategic process development.
- Ability to manage and prioritize multiple projects while ensuring successful outcomes.
- Familiarity with project management tools (e.g., Jira, Asana, Monday.com, Smartsheet), and a flexible approach to project management methodologies.
- Excellent communication and organizational skills, with the ability to collaborate across departments and build relationships with clients.
- Solid understanding of risk management, financial management, and vendor relations.
Physical Demands and Work Environment:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Regularly required to sit at a desk in front of a computer and use hands to finger, handle, or feel objects, tools, or controls (including a computer keyboard and operating a telephone), lift and/or move up to 10 pounds.
- Frequently requires the use of hands and arms for reaching, as well as the ability to walk and communicate effectively through speaking and listening.
- Specific vision abilities required by this position include close vision, color vision, and the ability to adjust focus.
- Noise level in the work environment is usually moderate.
- Type on a computer keyboard and look at a computer monitor, and operate a cell phone or a computer-based phone.
