Key Accounts Manager

arrivia's business goals, fostering seamless collaboration in our dynamic, fast-paced environment.

Responsibilities:

• Develop and execute strategic business plans for assigned accounts, collaborating with sales to maximize revenue and drive monetization.
• Promote the adoption and utilization of arrivia programs, products, and services by understanding client needs and articulating product value.
• Manage account contracts, including coordinating with leadership on amendments, renewals, and addendums.
• Facilitate action items for key accounts through effective collaboration with internal teams.
• Stay informed on partner business developments, adapting arrivia programs to reflect evolving needs and our product offerings.
• Cultivate strong relationships with key stakeholders both within partner organizations and at arrivia.
• Establish and strengthen long-term account relationships, building trust and solidifying partnerships.
• Proactively address coverage issues and market access challenges, enhancing processes to prevent future issues.
• Present account progress, goals, and initiatives to key partner stakeholders and internal leadership in meetings.
• Analyze client data to refine customer relationship management, marketing, and sales strategies.

Requirements:

• Bachelor’s degree in business, marketing, or a related field preferred.
• Minimum of 3 years of experience in sales, account management, marketing, or a relevant role.
• Experience working with large enterprise clients.
• Background in the travel or hospitality industry is a plus.
• Demonstrated experience in managing commercial customer relationships.
• Ability to manage client expectations and deliver high-quality service, incorporating client feedback.
• Experience in launching new programs or products with major partners is highly valued.
• Strong business acumen with the ability to analyze data and sales metrics.
• Excellent customer relationship, interpersonal, and communication skills, with the ability to influence cross-functional teams.
• Proficient presentation, verbal, and written communication skills.
• Enthusiasm for driving company growth through new sales and client acquisition.
• Proven ability to deliver client solutions and achieve sales targets.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.

Who We Are:

arrivia. We specialize in making brands better through the power of travel. With more than 55 years of combined experience, we’re a merger of three powerhouse brands (in case you’ve heard of us in the travel industry) combining ICE, SOR Technology and WMPH Vacations. With offices on both coasts of the US and around the world, we embrace diversity and a passion for travel across our global staff. We’re focused on building a customer-first culture, fueled by the best travel experiences for all our members at every point in their journey. Grow with us, as we continue our path to deliver innovative solutions and take charge of change. The adventure is only beginning. We’re on a mission to help people around the world travel better and experience more. Our team members bring world-class skills to the table to create extraordinary memories for our partners and members.

Our Core Values:

arriviawe…

• Stay Curious - Explore new challenges and make space to learn, grow and improve
• Keep it Real - Earn trust through open, honest and clear communication
• Own It - Seek ways to make an impact and take action.
• Win Together - Create a culture of connection and inclusion where everyone can be their best.