WHO WE ARE:
Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.
WHO YOU ARE:
Compliance Specialists are experienced and proficient, providing outstanding service to internal and external customers. They act as a liaison between Zinnia and client carriers providing two-way communication for privacy breaches, potential fraud, complaints, and subpoenas. Compliance Specialists support audit testing and coordination, regulatory reporting requests and act in a leadership and mentoring role for Compliance Technicians. Specialists take ownership, conduct comprehensive research and analysis, and determine the best resolution for the customer.
Additionally, Specialists are relied upon as a subject matter expert and a resource for others to answer questions, provide assistance, and act as a point of escalation when required
WHAT YOU’LL DO:
- Lead the review of compliance notifications and be able to assess the impact upon Zinnia processes and client needs.
- Lead and coordinate audits and confidently and effectively discuss business processes with clients
- Lead and organize client audits of Zinnia business operations, practices, and policies
- Resolve any escalated customer complaints and requests for regulatory information
- Fulfill client requests for documentation within specific timeframes.
- Facilitate client ad-hoc report requests based upon specified requirements.
- Participate and support the Zinnia SOC 1 audit for business control walkthroughs and testing selections, while providing continuing support for your assigned Client(s).
- Compliance team process review to enhance effective audit processes.
WHAT YOU’LL NEED:
- Bachelor’s degree required or high school diploma and three plus years of experience in financial services, life insurance, annuity and mutual funds.
- Demonstrated skills and experience in research and related documentation.
- Quality focus and high attention to detail.
- Ability to ascertain and effectively deliver upon client needs, including complex and unique issues
- Strong written and verbal communication skills with the ability to develop and deliver effective presentations.
- Demonstrated Microsoft Office proficiency.
- Strong work ethic and customer service focus.
- Independent drive for continuous learning
- Advanced skills in excel.
BONUS POINTS:
- Demonstrated proficiency in multiple functional and/or performance areas. Performance areas may include annuity administration, distribution administration, life insurance administration, delivery services, new business and customer service
- Results-driven; self-motivated individual possessing organizational and time management skills.
- Earned LOMA ACS, preferred, but not required
- Experience in technical training for technology areas such as business analysis or programming.
- Six Sigma working knowledge and completed courses
- Software knowledge and demonstrated ability
WHAT’S IN IT FOR YOU?
Zinnia offers excellent career progression and competitive compensation. We offer great benefits, including health/dental insurance, parental leave, profit sharing, 401(k), incentive/bonus opportunity, tuition reimbursement, and so much more. We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done.
Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
