Who we are
Smokeball helps law firms bill more without their clients paying more. Intriguing, right? We were founded by technology leaders with more than 20 years of experience in delivering impactful legal technology products. Our leadership continually strives to develop a company, culture, and team that share a profound love for the law and is compelled to help small law firms find success. Our mission isn’t simple, but it is straightforward: help small law firms be successful businesses so that they can better serve our communities.
What makes us special?
Culture is sacred. As a 'Best Places to Work' winner four years in a row, we believe company culture is the single most important ingredient to our success. At the end of the day, it is all about our people.The best product in Legal Tech. We think deeply about the challenges small law firms face. We do not bother with simply delivering a “faster horse,” we drive innovations that truly enhance the lives and businesses of our clients. Check out our ratings on G2, Capterra, and Google.Industry Opportunity. The Legal Tech industry is estimated to be worth around $15bn and is growing every year. Smokeball is growing right along with it, and we like to take our people with us.Our working model
At Smokeball, we believe there is nothing more powerful than a community of people coming together to work on a product that they, and our clients, love. When it comes to working as a community, we see the value in both coming together and allowing our “Smokeballers” the flexibility that remote work offers. All Chicago employees are in the office on Wednesdays and Thursdays. While our office is open 5 days a week, we allow you to choose what works best for you on Monday, Tuesday and Friday. Our office is in the heart of the Loop within 10 minutes of the Metra and all “EL” trains.
And, we have lots (and lots) of snacks.
The Role
We are seeking an experienced Customer Success professional to join our Account Management team. You will be responsible for nurturing relationships with existing clients and driving their continued adoption of Smokeball, as well as generating revenue through the renewals process. A customer centric mindset is critical to the success of this role, along with being a contributing and uplifting team member to your colleagues on the account management team. At Smokeball, our Account Management team is segmented based on user size to ensure that we can deliver legendary service in the unique way that firms of different sizes need.
The role works with clients in our 3-9 segment.
This is a hybrid role with our office being in Chicago, IL.This role is eligible for bonus + commission. The expected OTE is $120k+
A Typical Day Involves
- Monitor the health of your clients; look for ways to increase both their usage of Smokeball and the value of Smokeball to their firm
- Put the client’s needs at the forefront of all you do
- Identify opportunities to deliver even more value to clients through upsells and expansion efforts
- Work to become a trusted advisor to clients and ensure that clients are achieving their desired outcomes from the product and service
- Strategize with key users on how to best utilize Smokeball to accomplish specific goals
- Work with your book of business to create advocates – we call them “Smokeball Raving Fans”!
- Respond to client inquiries and direct them to the resources they need
- Manage and mitigate risks in your book of business
- Negotiate renewals with a focus on renewing long-term contract options
- Possible travel to meet clients in person and show them some TLC
Meet Some Teammates
JD Cepla:
Hi, I'm JD and I've been working at Smokeball since 2020. I started off on the sales side as a BDR and made the switch to the AM team a few years back. As an AM, I enjoy getting to know our clients, understanding their business, and helping them take it to the next level by leveraging SB. Not only do we get to play an integral part of our client's success, but the success of Smokeball as well!
Megan Fox:
Hi, I'm Megan. I recently joined Smokeball in May of 2024 as an Account Manager. I started out my career in sales and transitioned to Client Success and Account Management when I realized I enjoyed working with current clients to build relationships while identifying opportunities for growth and retention. My favorite thing about working at Smokeball is the people. Our team truly cares for one another and our clients. The respect, support and friendship is what motivates me to come to work everyday and make a positive impact on the success of our client's and Smokeball!
What You Bring
- Up to 3 years of experience in Customer Success and/or Account Management roles in a SaaS/LegalTech organization OR Business Development within in a law firm
- Ability to create relationships with clients and gain trust
- Strong negotiation skills and the ability to own challenging conversations
- Genuine desire to interact and connect with clients
- Excellent written and verbal communication skills, both internal and external
- Knowledge of law firms and the legal world a huge plus
- Experience using Salesforce and ChurnZero preferred
- Strong business acumen
- Time management, organization
Life at Smokeball
- Great Culture: Named 2024'S 10th Best Place to Work in the Technology Industry nationwide!
- Work-Life Balance: 20 vacation days, 7 sick days, 6 reboot days, 10 paid holidays, birthday off, volunteer time, and more!
- Career Growth: Smokeball believes in investing in our own people and promoting from within. Our own President started at Smokeball as an Account Manager!
- Benefits: Excellent medical coverage, 401(k) match, monthly wellness stipend, generous parental leave
- Transparency: We keep employees in the loop through monthly global huddles and local standups where we discuss company goals, updates, new hire introductions, etc.
- The Office: The kitchen is stocked with breakfast items, snacks, and beverages, and we have plenty of games to help you relax (ping-pong, billiards, pinball, board games, video games). We also offer free monthly massages provided by a licensed massage therapist!
- Fun Events: In-person happy hours, virtual game nights, family-friendly events, and so much more
- Convenient Transit: We’re located in the heart of downtown Chicago, in walking distance from all major modes of transportation
The Values We Live By
Creating and fostering a great culture is just as important as providing a great product. At Smokeball, we don’t have Core Values for show, we live and breathe them every day.
- Caring is not optional
- Make it happen
- Deliver legendary service
- Innovate for the client, not the press release
- Be frank
- Keep listening, keep learning
These values inform every strategic decision we make and guide our behavior with every person we meet. When we are bringing new team members into the Smokeball Family, we look for compassion, drive, keen judgement, varied perspectives, and no egos.
What DEI means to us
At Smokeball, we believe that “caring is not optional.” We respect everyone, no matter who they are, what they look like, who they love, where they come from, how they identify, what they believe in, what abilities they have, or what they are trying to overcome. Smokeball is committed to utilizing community partnerships, education, events, and hiring to create a diverse, equitable, and inclusive environment for everyone we interact with. Learn more about our DEI program here.More, more, more!Why do we do what we do? Where did the name ‘Smokeball’ come from? How do we give back? Learn more here.* Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications.
No one ever meets 100% of the qualifications! We encourage anyone who is interested to apply based on the responsibilities and requirements outlined. You may be the culture add that we are seeking! We look forward to your application.* Smokeball is an equal opportunity employer and committed to providing an open, welcoming environment for everyoneBase Salary:$74,000 - 78,000/year
