unybrands was founded in 2020 by a group of partners who shared a common vision to create the leading next-generation e-commerce platform for micro-brands. The company operates globally, with our headquarters located in Miami and additional teams based in Berlin, London, New York, Shenzhen, and Shanghai.
unybrands acquires e-commerce brands that operate on and off Amazon. unybrands integrates the brands into its platform, optimizes the business operations and economics, and expands to new product lines and geographies. With us, e-commerce brands reach new heights with expert operators and infrastructure.
Role Overview
The Operations Executive will be responsible for managing the purchase order process from placement to shipment, ensuring suppliers adhere to production schedules and service level agreements (SLAs). This role requires meticulous attention to detail, effective supplier management, and excellent coordination with internal departments. The ideal candidate will be proactive in ensuring the smooth flow of operations, including managing documentation, chasing suppliers, enforcing penalties for SLA breaches, and maintaining accurate records throughout the process.
Key Responsibilities
Purchase Order Management:
- Manage and oversee the entire purchase order (PO) lifecycle, from placement to shipment, ensuring all information is accurate, up-to-date, and consistently maintained within the company’s system
- Ensure suppliers comply with agreed-upon production schedules and escalate delays or issues as per standard operating procedures.
- Regularly follow up with suppliers to track order progress and enforce adherence to Service Level Agreements (SLAs).
- Manage escalations and enforce penalties for non-compliance with SLA terms.
Supplier Coordination:
- Act as the primary contact for suppliers, maintaining strong relationships while ensuring accountability.
- Monitor and report on supplier performance, addressing any deviations from expectations.
- Liaise with suppliers to gather and verify key documents, such as invoices, shipping documents, and certificates.
Collaboration with Internal Departments:
- Work closely with logistics and supply chain teams to ensure smooth coordination for shipments.
- Support cross-functional teams with order-related queries and data requests.
- Identify bottlenecks or inefficiencies in the purchase order process and propose solutions.
- Contribute to the development and improvement of standard operating procedures (SOPs) for order management.
Qualifications
Education & Experience
:
- Bachelor’s degree in Business Administration, Supply Chain, Operations, or a related field.
- 2+ years of experience in operations, procurement, or order management, preferably in an e-commerce or manufacturing environment.
- Experience in supplier coordination and SLA enforcement is highly desirable.
Technical Skills
:
- Proficiency in ERP systems and order management tools.
- Strong knowledge of Excel and other data management tools.
- Familiarity with shipping and logistics processes is a plus.
Soft Skills
:
- Excellent organizational and multitasking abilities.
- Strong communication skills, both written and verbal.
- Proactive and detail-oriented with a commitment to accuracy.
- Ability to work under pressure and manage multiple deadlines.
Other Requirements
:
- Fluency in English and Mandarin is essential for supplier communication.
职位概述订单执行专员（跟单）主要负责管理采购订单流程，从下单到发货，确保供应商遵守生产计划和服务水平协议（SLA）。该职位需要高度关注细节、有效管理供应商，并与内部部门进行良好协调。理想的候选人应具备主动性，确保运营流程顺畅，包括管理相关文档、催促供应商、执行SLA违规处罚，并在整个过程中保持准确的记录采购订单管理：
- 负责整个采购订单（PO）生命周期的管理，包括下单、发货，确保所有信息在公司系统中准确、实时更新并妥善维护。
- 确保供应商遵守商定的生产计划，并按照标准操作程序（SOP）对延误或问题进行升级处理。
- 定期跟进供应商，监控订单进度，并确保其严格执行SLA。
- 处理紧急情况，并对未履行SLA条款的供应商执行相应处罚措施。
供应商协调：
- 作为供应商的主要联络人，维护良好合作关系，并确保其承担相应责任。
- 监控并报告供应商的绩效，及时处理偏离预期的情况。
- 与供应商对接，收集并核实关键文件，如发票、运输文件和证书等。
跨部门协作：
- 与物流和供应链团队密切合作，确保货物顺利协调和发运。
- 为跨部门团队提供订单相关的查询和数据支持。
- 识别采购订单流程中的瓶颈或低效环节，并提出改进方案。
- 参与制定和优化订单管理的标准操作程序（SOP）。
教育与经验：
- 本科及以上学历，工商管理、供应链管理、运营管理或相关专业优先。
- 至少2年运营、采购或订单管理经验，具有电商或制造行业经验者优先。
- 具备供应商协调和SLA执行经验者优先考虑。
技术技能：
- 熟练使用ERP系统和订单管理工具。
- 具备Excel及其他数据管理工具的操作能力。
- 熟悉物流和运输流程者优先。
软技能：
- 具备优秀的组织和多任务处理能力。
- 具有良好的书面及口头沟通能力。
- 细心、主动，注重工作准确性。
- 能够在压力下工作，并同时管理多个截止任务。
其他要求：
unybrands is an equal opportunity employer and considers all applicants for employment without any regard to race, skin color, religion, gender identity, sexual orientation, and age. Nor are applicants discriminated against based on disability or protected classes.
