Senior Sales Operations Manager
We seek a Senior Sales Operations Manager to join and manage the processes, tools, and technologies supporting the success of sales and partner success teams. As a Senior Sales Operations Manager, your responsibilities range from developing resources and tracking long-term sales data to forecasting support for new sales and partner success.We’re looking forward to meeting ambitious, analytical, sales-tech-minded, and proactive candidates who can find efficiencies to streamline workflows for the sales, partner success, and marketing teams.
We're excited about candidates from all backgrounds who are passionate about our mission to make mental healthcare accessible and available to young adult students in the U.S. We encourage you to apply even if you do not check all of the boxes listed below.
About The Role
The Senior Sales Operations Manager will:
Strategic Impact and Insights
- Own Sales, Partner Success dashboards & monitor KPIs, and implement strategies to improve sales efficiency
- Generate actionable analyses and insights that inform strategic decisions
Sales Process Optimization
- Support a team to continuously improve the strategic account designation and territory assignment through analysis of Mantra’s Ideal Customer Profile (ICP) and their Propensity to Buy (PTB)
- Improve and revise sales, renewal, and cross-sell processes to improve efficiency and predictability
Tech Stack and Tool Management
- Evaluate, implement, and train teams on sales tools and technologies that improve sales and partner success productivity
- Manage the day-to-day operation and implement necessary changes to the sales and partner success tech stack
Cross-functional Collaboration
- Report to the Vice President of Sales but also work closely with marketing, finance, and product teams to align sales strategies with company objectives
- Drive pipeline management and forecasting in conjunction with sales leadership
- Collaborate in setting quotas and incentives that align sales and company goals, as well as tracking tools and incremental KPIs
About You
Background and Experience
- Proven track record of project management, especially around coordinating new implementations of programs and software tools
- Proven experience optimizing sales and renewal processes by identifying inefficiencies, implementing operational improvements, and driving execution.
- Strong pipeline management and forecasting background, with a track record of supporting sales and install base teams in improving predictability and performance.
- Track record of curiosity & applying modern AI tools to improve GTM productivity
- Familiarity with Gong, Prolifiq, Slack, Hubspot
- Experience working with Looker or similar BI tools
- Deep understanding of a customer lifecycle, from lead generation to renewals
- Experience in a similar role at a company with complex modular solutions that include 6+ month sales cycles with total contract values exceeding $500,000
- Experience implementing CPQ systems is strongly preferred
- Experience with Salesforce & Salesforce administration is required
Personal Qualities
- Strong analytical skills
- Strong communication skills
- Ability to work within a cross-functional team
- Proactively identify issues and solve problems autonomously
About Us
Mantra Health is an award-winning digital mental health provider for colleges and universities. On a mission to make evidence-based mental health care more accessible to students, Mantra Health partners with higher education institutions and health insurance plans to provide undergraduate and graduate students with virtual therapy, psychiatry, crisis care, and wellness content. Mantra Health aims to provide digital and clinical services to 40 million young adults by augmenting high-quality, evidence-based clinical services with seamless campus integration.
We were named a Rising Star by the 2022 UCSF Health Hub Digital Health Awards in Mental & Behavioral Health. Mantra Health solutions have been deployed across over 127 college and university campuses, including Penn State University, Massachusetts Institute of Technology, Miami Dade College, and UC Berkeley, serving over 900,000 students.
Our Benefits
At Mantra, our distributed team is the secret sauce that allows us to support our mission every day. We're ambitious, collaborative, and curious. We take time to celebrate our wins and learn from our mistakes. Each full-time employee at Mantra enjoys the following:
- Stock Options
- Medical, vision, and dental coverage
- 401(k)
- Flexible work location
- Generous PTO, vacation, and tenure-based sabbatical Policy
- Inclusive parental leave, equal for all parents
- $1,000 new-parent mental wellness benefit
- Commuter card, if you commute
- Access to One Medical
- Healthcare & Dependent Care FSA
The base salary for this role is 135,000 - 145,000 + bonus + equity.Mantra Health is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
