Brief summary of role:
We are hiring a Solutions Engineer II to spearhead the pre-sales and customer success efforts for OpenSpace's cloud-based software solutions, driving successful customer acquisition, onboarding, satisfaction, and product adoption, while effectively balancing both in-person and remote work responsibilities.
What you will be doing:
- Know the product inside and out so you can guide potential customers through the evaluation process of OpenSpace clearly demonstrating how our solution meets their key business objectives and technical requirements, onboard new customers, understand customer use cases to help educate them on the capabilities and provide training with an eye on time-to-value
- Develop relationships with our customers both in-person and online, and take ownership of customer issues that arise in the pre-sale and post-sale process and follow problems through to resolution
- Partner with Account Executives to drive complex deal cycles across industries, solve diverse mission-critical business problems by driving the discovery process helping to uncover your customer’s current pains and align to their business objectives
- Build trust-based relationships with our customers which allow us to understand their goals, needs, and concerns and deliver long-term value.
- Become the first line of defense for technical pre-sales activities, such as drafting initial RFP/RFI/RFQ responses, and prepare/deliver high impact presentations and demonstrations that tell OpenSpace’s differentiated story
- Drive pilot process through on-boarding, check-ins and close out
- Act as a liaison between internal stakeholders, sharing customer feedback and facilitating a smooth post-sales handoff
- Develop a technical understanding of the competitive landscape and OpenSpace’s differentiators. In tough competitive deals, be an expert that can be pulled in to discuss differentiators and help run pilots to box out competition for major prospective clients.
- Collaborate with clients to understand their needs and create comprehensive implementation plans that align with their goals and timelines.
- Lead and coordinate the execution of complex implementations, ensuring projects are delivered on time and within scope while meeting quality standards.
- Monitor account health and performance metrics, proactively identifying opportunities for upselling or addressing potential issues.
What we are looking for:
- Bachelor's degree in Architecture, Construction Engineering, or a related field 6+ years of experience in a technical sales or customer success role
- Proven track record of successfully closing deals and managing customer relationships in a hybrid work setting In-depth understanding of cloud-based software solutions, particularly in the construction industry, encompassing both in-person and remote usage scenarios
- Strong grasp of construction industry terminology and processes Excellent communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences
- Strong problem-solving and troubleshooting skills and effective project management skills
- Ability to build and maintain strong customer relationships, fostering meaningful connections with customers in both in-person and virtual interactions
- Ability to work independently and as part of a team, effectively collaborating with colleagues and clients
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OpenSpace welcomes employees from varied backgrounds and walks of life, and it’s reflected in our diverse community. OpenSpace is proud to be an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
