At Verto, we’re passionate about helping businesses in Africa reach the world. What first started life as a FX solution for trading Nigerian Naira has now become a market-leading platform, changing the way thousands of businesses transfer money in and out of Africa.
We believe that where you do business shouldn’t determine how successful you are, or your ability to scale. Millions of companies a day have to juggle long settlement periods, high transaction fees and issues accessing liquidity in order to trade with African businesses. We’re on a mission to change this by creating equal access to easy payment and liquidity solutions that are already a given in developed markets.We’re not alone in realising the opportunity and need to solve for emerging markets.
We’re backed by world-class investors including Y-Combinator, Quona and MEVP, power payments for some of the most disruptive start-ups in the world and have a list of accolades from leading publications including being voted ‘Fintech Start Up of the Year’ at Fintech Awards London 2022. Each year we process billions of dollars of payments and provide companies with solutions which help them to save money, automate processes and grow, but we’re only just getting started.We’re seeking a Payments Analyst within our dedicated payments team, you will play a crucial role in processing high-volume transactions, FX settlements, reconciliations, and liquidity allocations for our international payments business.
In this role you will:
- Manage the daily execution of cross-border payments and inquiries accurately, adhering to established deadlines and existing policies.
- Own end-to-end operational support for selected journeys, and engaging with internal business partners for seamless operations.
- Ensure close interaction with stakeholders and customers, guaranteeing a positive client experience and smooth hand-offs between service and operations.
- Act as the point of contact for internal communication between front and back office.
- Investigate, follow-up, and resolve client inquiries and problems through effective communication with clients, banks, and internal staff in a timely and professional manner.
- Develop subject matter expertise in business processes to assist with corrections and remediations.
- Be an integral part of a team working towards larger business goals, contributing to individual deliverables assigned to team members.
You’ll be responsible for:
- Executing payment and FX transactions.
- Monitoring payment queues, tracking and prioritising tasks within the payment queue to ensure timely processing and optimal team performance.
- Allocating liquidity for payment processing.
- Performing Safeguarding runs.
- Communicating with front and back-office teams to facilitate smooth payment operations.
Skills and qualifications:
- Precision in payment processing with a focus on accuracy.
- Proven ability to thrive in high-pressure environments, meeting tight deadlines through effective workload organisation and prioritisation.
- Strong collaborator with the capability to engage seamlessly with business partners and staff at all levels.
- Demonstrated expertise in analytical and problem-solving skills, ensuring effective solutions.
- Proactive involvement in operational readiness for new activities, collaborating with multiple teams.
- Efficient multitasker, managing concurrent workstreams while fostering teamwork.
- Experience in cross-border payments, investigations, and remediations, is preferred but not necessary.
- Proficient in end-to-end queue monitoring and task prioritisation to enhance team efficiency.
- Previous exposure to startup or Fintech environments is preferred.
