About Kisi
We are Kisi, a physical security tech company revolutionizing how businesses access and secure their spaces.Founded in 2012, with headquarters in Brooklyn, an office in Stockholm, and a global team, we create innovative, award-winning hardware and compliance-certified software that enable seamless, cloud-based access to offices, facilities, and buildings. Our mission is to ensure ease of access and remote space management, fostering a future where spaces are securely connected and accessible without boundaries.At Kisi, you’ll join a creative and innovative team with a flat hierarchy, work closely with our co-founders, and enjoy the freedom to work your way with a strong sense of ownership.If you’re passionate about cutting-edge technology and want to be part of a dynamic team that’s making the world more secure and accessible, we want to hear from you!
About the role
Kisi is seeking a talented Customer Renewal Associate to join our dynamic team. This individual will be responsible for managing the renewal process for existing clients, ensuring they are satisfied, and identifying upsell opportunities to increase revenue. The ideal candidate will be relationship-driven, with strong communication skills and the ability to identify opportunities that align with clients’ evolving needs.
What you'll do
- Manage a portfolio of existing clients (over 1 year tenure) across SMB and Mid-Market segments, ensuring timely renewals and customer satisfaction.
- Develop and maintain long-term relationships with key stakeholders, serving as the primary point of contact for renewal discussions.
- Proactively engage with clients to assess satisfaction, address potential issues, and ensure continued alignment with business objectives.
- Identify and drive upsell opportunities by understanding customer pain points and offering additional products or services that meet their needs.
- Collaborate with other Renewal Managers, Sales Reps, Customer Support, and Product teams to ensure seamless renewal and account growth.
- Review contract terms and pricing for upcoming renewals and ensure clients are aware of any changes.
- Conduct quarterly business reviews (QBRs) and check-ins to identify customer needs and ensure ongoing value from Kisi’s products and services.
- Maintain accurate records in CRM (HubSpot) and provide regular reports on renewal statuses, upsell opportunities, and account health.
- Identify at-risk accounts and work closely with Product and Support team to renew
Qualifications
- 1-2 years of experience in account management, customer success, or a related role, with a focus on renewals and retention.
- Strong understanding of the sales and customer lifecycle, with a consultative approach to account management.
- Excellent communication, relationship-building, and problem-solving skills.
- Ability to identify upsell and cross-sell opportunities while maintaining a customer-first mentality.
- Experience with CRM tools such as HubSpot is a plus
Your process with us
Application > CV screening > Intro call (let’s get to know each other!) > Recruitment task > Hiring Manager Interview > Technical Interview > Offer.Estimated salary range for NYC applications: $75-$85k OTEAfter successful interviews and the job offer is signed, we will conduct a background check.
