Octane® is revolutionizing recreational purchases by delivering a seamless, end-to-end digital buying experience. We connect people with their passions by combining cutting-edge technology and innovative risk strategies to make lifestyle purchases - like powersports vehicles, RVs, and OPE - fast, easy, and accessible.
Octane adds value throughout the customer journey: inspiring enthusiasts with our editorial brands, including Cycle World® and UTV Driver®, instantly prequalifying consumers for financing online, routing customers to dealerships for an easy closing, and supporting customers throughout their loan with superior loan servicing.Founded in 2014, we’re a company with 550+ employees and over 30 OEM and 4,000 dealer partners.Octane is currently hiring an IT Operations Engineer I for their Irving, Texas office.
This is an on-site role. This person will be responsible for providing senior technical assistance and support related to computer systems, hardware, or software. Experience with on-boarding and off-boarding employees, isolating problems, and implementing solutions. You will work directly with the internal IT team, external vendors and manufacturers to discover and communicate technical solutions.
Responsibilities:
- Configure, maintain, and deploy Octane workstation fleet, both Windows PC and Apple MacBook using centralized MDM (Intune)
- Track workstation and equipment inventory and ensure reliable, 100% up-to-date inventory accuracy
- Support tier 1 helpdesk requests, triaging and reassigning tickets to higher tier support where necessary
- Enhance system, network, and application observability and telemetry
- Deliver engineering, technology, and process improvements related to security and compliance operations
- Participate in team’s after-hours on-call rotation
- Produce clear and readable documentation and maintain Octane’s library of knowledge base articles
- Participate in support “rounds” and proactively support users in the Irving office
- Setup and configure workstations with docks, external monitors, and keyboards and mice
- Support and manage conference room technology and provide assistance to users in advance of upcoming meetings
Requirements:
- 2+ years of experience supporting end-users in a Helpdesk or deskside (hands-on) environment.
- Industry certifications demonstrating entry-level IT desktop support, such as CompTIA A+, Net+ or the equivalent
- Basic knowledge of network troubleshooting on Windows and Mac workstations
- Audio/visual setup experience using Zoom Rooms recommended
- Knowledge of basic cabling and wiring standards
- Troubleshooting of Windows and Apple laptop hardware
- Experience with IT asset management
Benefits:
- Robust Health Care Plans (Medical, Dental & Vision)
- Generous Parental Leave
- Flexible Time-Off (FTO)
- Retirement Plan (401k) with company match!
- Educational Assistance/Tuition Reimbursement up to $3K/year
- Life Insurance (Basic, Voluntary & AD&D)
- Short Term / Long Term Disability
- Robust Ancillary benefits including accident insurance, hospital insurance, etc
- Wellhub (Gympass) Wellness Benefit
- Powersports Safety Benefit
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.Octane Lending is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.#LI-MZ1
