Position Overview:
We are looking for a highly experienced and passionate Restaurant Manager to lead operations at our upscale casual or fine dining concept. The ideal candidate will be responsible for delivering an exceptional guest experience, ensuring operational excellence, and driving profitability while maintaining the highest quality standards.
Key Responsibilities:
Guest Experience & Service Excellence
- Ensure an outstanding dining experience by upholding exceptional service standards.
- Handle VIP guests and special requests with professionalism and attention to detail.
- Maintain a strong presence on the floor, engaging with guests to enhance satisfaction.
- Address and resolve guest complaints promptly, ensuring high customer retention.
Operational Management
- Oversee daily restaurant operations, including FOH and BOH coordination.
- Ensure compliance with health, safety, and hygiene regulations.
- Monitor food and beverage quality, ensuring consistency in presentation and taste.
- Implement and maintain SOPs to optimize efficiency and service flow.
Team Leadership & Training
- Recruit, train, and develop a high-performing team dedicated to service excellence.
- Conduct regular staff meetings, briefings, and performance evaluations.
- Foster a positive work culture, promoting teamwork and motivation.
Financial Performance & Cost Control
- Drive revenue growth by implementing strategic sales initiatives.
- Monitor and control costs, including food, beverage, labor, and operational expenses.
- Analyze financial reports, P&L statements, and key performance metrics to optimize profitability.
Marketing & Brand Development
- Collaborate with the marketing team to plan promotions, events, and seasonal offerings.
- Maintain brand standards and ensure consistent positioning in the market.
- Engage in community and industry networking to enhance restaurant visibility.
Qualifications & Requirements:
- Experience: Minimum 5+ years in restaurant management, preferably in fine dining or upscale casual concepts.
- Education: Degree in Hospitality Management, Business Administration, or a related field (preferred).
- Skills:
- Strong leadership, problem-solving, and communication abilities.
- Deep knowledge of food and beverage operations, including wine and fine dining etiquette.
- Proven ability to manage budgets, P&L, and cost control.
- Excellent organizational and multitasking skills in a high-pressure environment.
- Industry Knowledge: Understanding of luxury hospitality trends and guest expectations in the GCC market is a plus.
