Position Overview:
We are looking for a dynamic and results-driven Restaurant Manager to lead the operations of our Quick Service Restaurant (QSR). The ideal candidate will ensure operational efficiency, maintain high service standards, and drive profitability while fostering a strong team culture.
Key Responsibilities:
Operations & Service Management
- Oversee day-to-day restaurant operations, ensuring fast and efficient service.
- Maintain high standards of food quality, hygiene, and safety in compliance with local regulations.
- Optimize restaurant workflow to minimize wait times and enhance customer satisfaction.
- Implement and enforce SOPs for speed of service, cleanliness, and food handling.
Team Leadership & Training
- Recruit, train, and develop a high-performing team of supervisors, crew members, and kitchen staff.
- Conduct regular team briefings to communicate goals and operational updates.
- Foster a positive and motivating work environment that drives team engagement and productivity.
Financial & Sales Performance
- Monitor sales targets, P&L, and operational expenses, ensuring profitability.
- Control food costs, inventory, and labor costs while maintaining quality standards.
- Analyze key performance metrics and implement strategies to increase revenue and reduce waste.
- Drive upselling and suggestive selling techniques to maximize average ticket size.
Customer Experience & Brand Standards
- Ensure exceptional customer service by training staff on hospitality and problem resolution.
- Handle customer feedback and complaints professionally, ensuring brand loyalty.
- Maintain brand image and consistency across all operational aspects.
Inventory & Supply Chain Management
- Work with procurement and suppliers to manage inventory efficiently and prevent shortages.
- Implement stock control procedures to minimize wastage and pilferage.
- Ensure all equipment and restaurant facilities are properly maintained.
Qualifications & Requirements:
- Experience: Minimum 3-5 years of experience in QSR, fast casual, or fast food restaurant management.
- Education: Degree in Hospitality Management, Business Administration, or related field (preferred).
- Skills:
- Strong leadership, people management, and problem-solving abilities.
- Knowledge of food safety regulations, inventory control, and operational efficiency.
- Experience in P&L management, cost control, and sales growth strategies.
- Excellent communication and team motivation skills.
- Industry Knowledge: Understanding of GCC/QSR market trends is a plus.
