Description
*Apply soon, as the position may close early based on applicant volume.*
Who we are:
M-Files is the leading platform for knowledge work automation. With the M-Files platform, knowledge workers can find information faster, work smarter, and achieve more. M-Files features an innovative metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence. This enables customers to eliminate information chaos, improve process efficiency, and automate security and compliance. M-Files Global Services provides high returns on investment via world-class solutions.
M-Files as a company focuses heavily on SERVICE, MANUFACTURING and ENERGY verticals rising from the industry landscape. We are especially interested in the expertise gained as a leader from the manufacturing industry. Knowing our customers, the lingo, the industry best practices in information management is a definite plus. M-Files is a key partner for the most productive manufacturing companies, where we have a strong footprint in the whole EMEA region.
CONSULTING UNIT MANAGER
The Consulting Unit Manager leads a team of 8 to 15 consultants, ensuring customer satisfaction, team success in billable services and delivering quality M-Files solutions. Key responsibilities include leading the team, achieving growth targets, managing the unit, handling administrative tasks, attending the Sales process, customer calls supporting team, and improving operations.
To succeed in this position, you will need to:
- show strong team leadership capability, including excellent interpersonal and collaboration skills to align and foster positive working relationships across the stakeholder network
- Demonstrate excellent verbal and written communication skills, with experience in presenting to senior stakeholders
- Have experience and skills in carrying out projects, and carrying accountability on financial success
- Possess robust professional experience and knowledge of the various information systems used by our customers
- show existing leadership or management experience with a minimum of five years
- Be fluent in English
We value prior M-Files experience or product knowledge. The position will require you to travel within Finland and in Europe as necessary.
Requirements
What you will be first learning, then doing - the duties and responsibilities:
- Achieving billable utilization and employee satisfaction goals.
- Demonstrating a customer-first attitude and fast reaction time to any customer query.
- Exhibiting team leadership.
- Being accountable for on-time and on-budget project delivery, owning the team's service deliveries, and tracking data with a goal of quick time to value.
- Handling escalations related to services engagements.
- Partnering with Sales to participate in the actual bidding process, with ownership of the Statement of Work and Level of Effort (LoE) estimates for sales opportunities.
- Leading, managing, and mentoring the Services team (including technical consultants, business consultants, solution architects, enablement and training, project managers, and services managers) to achieve world-class delivery standards.
- Collaborating with Services colleagues and Sales to capture market feedback on how Services can be packaged to help sell value to customers.
- Ensuring timely and effective communications to stakeholders on Services delivery, customer pains, and opportunities.
- Collaborating with the Global Services organization to create and maintain scalable Services offerings.
- Partnering with Customer Success Management to identify Services opportunities to support customer adoption goals post-onboarding.
- Providing technical guidance and best practices to improve the efficiency and effectiveness of the Services team.
- Managing the consulting unit, including goal management, recruitment, resourcing, coordination, bookings, billing, vacation planning, and agreed cooperation with Product Development and Sales departments.
- Leading team members' wellbeing, support, induction, development, and appraisal.
- Developing the unit, including consulting solution quality, relevant processes, and competence development.
- Contributing to Services department processes, such as onboarding, resourcing, and competence development processes.
Benefits
Why M-Files?
We are a global company with Finnish roots and with a product that we are very proud of!By joining M-Files, you will get the opportunity to contribute to our success and growth, while developing your own expertise. Our team is fun, and our solutions are changing the market!Our guiding principles of "Make It Happen", "Help Others", and "Love Customers" are highlighted through our daily actions as a team. Transparent communication and outstanding team spirit were listed as our strengths in our M-Filer Experience survey.
What We Offer:
- International team of top performers
- Inclusive and dynamic culture (virtual and in-person)
- Opportunity to contribute to our success and growth globally
- Flexible work/life balance
- Competitive compensation and benefits package
Does this sound exciting to you?
For more information on the position, please contact the recruiting managers Sanna Lukkari,
sanna.lukkari@m-files.com and Ville Tuulos, ville.tuulos@m-files.com. Additionally, please get more information on M-Files manufacturing approach via our web site, Manufacturing | M-Files. Please send your application, salary request and CV as soon as possible, but no later than 28th February 2025.Please note, that the position may close early based on applicant volume.The position will be filled as soon as we find the right candidate, and we are reviewing applications on an ongoing basis.Please note that we do not accept applications sent via email.
All applications should be submitted through job boards like LinkedIn or our career portal. Due to the high volume of applications, we will not be able to respond to all LinkedIn InMails.
We are not sponsoring relocation for the role and will not consider applicants outside of Finland.
