Senior ServiceNow Engagement Manager
Location: Wherever you are (Remote)Are you passionate about leading teams to solve complex problems through technology? Do you thrive in a collaborative, remote environment where innovative thinking and cross-functional collaboration are key to success? Does the idea of modernizing Digital Services on the ServiceNow platform excite you?If you're a Senior Engagement Manager with a startup mindset, ready to drive impactful projects and guide teams to deliver cutting-edge solutions, then Servos could be the perfect next step in your Technical Project Management career!We Are:
- A ServiceNow Elite Partner specializing in Customer Workflows (CSM/FSM) and Creator Workflows (AppEngine)
- A virtual team throughout the United States with headquarters in Virginia
- Devoted to doing the right thing for our clients and team by leading with a human-first culture
- An experienced team of consultants who are dedicated to having fun and adding value
- Open minded and always welcoming new ideas and approaches
What You'll Do:
- This position is responsible for driving product specifications, creating and executing against the project plan, proactively mitigating risks, and managing the software development life cycle from inception to production launch and post production support
- Responsible for providing oversight, operational management and project management support for software development and operation and maintenance support on the ServiceNow platform.
- Responsible for planning, organizing, securing and managing resources to bring about the successful completion of program/project goals and objectives.
- Contribute to the growth of the ServiceNow practice by helping to build out collateral, improve existing methodologies, conduct internal training, and develop best practice improvements.
Required Skills and Qualifications:
- 6+ years of experience with IT project management with a record of accomplishment and driving results including leading teams of technical staff.
- Ability to effectively communicate at senior levels within a client organization.
- Experience in the full software development or implementation life cycle: Analysis, Design, Coding, Testing, Training, and Operational Support
- Ability to manage multiple projects, adjust quickly to shifting priorities, solve problems, and deal with a variety of options in complex situations
- Demonstrated understanding of technical support during all phases of Agile project delivery: development of project estimates, solution design review, documentation creation and review and peer code reviews
- ServiceNow experience preferred
- BA or BS degree required
What We Offer:
- A family first culture with unlimited PTO after the first year
- Health benefits with free coverage for you and competitive rates for your family
- 401k plus a match and a variety of other benefits
- An investment in your continued growth and development with training opportunities and certifications
- The opportunity to make a difference with ServiceNow experts who truly believe in teamwork and changing the world
