Manager, IT

BuildOpsLos Angeles, California, United StatesHybrid, Onsite

At BuildOps, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractors. From helping our customers manage their service department all the way to project management, we’re breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks experienced in tech start-ups and thrive in fast-paced environments. Could you be our next hire?

This candidate will join a well-funded, fast-growing technology startup with the unique opportunity to help build out a critical function for the company.As our Manager, IT, you will lead the overall Information Technology strategy and execution, overseeing all aspects of the end user support, employee lifecycle, and smooth technology operations for our Los Angeles and Toronto-based teams.

What you will do:

End User Support Strategy:

Develop and implement comprehensive IT support strategies aligned with company growth objectives
Create robust support frameworks that enhance user experience and technological efficiency
Establish standardized support protocols and best practices
Manage and mentor the IT support team to deliver exceptional service

Technical Support Infrastructure:

Design and implement scalable end user support systems
Develop help desk and ticketing processes for rapid issue resolution
Create knowledge bases and self-service support resources
Manage hardware and software asset management for employees

User Training and Enablement:

Design comprehensive technology onboarding programs
Develop training materials for internal software and tools
Conduct regular technology workshops and skill-building sessions
Create documentation for IT processes and user guides

Technology Performance and Optimization:

Monitor and improve end user technology experience
Implement performance tracking metrics for IT support
Conduct regular system audits and performance assessments
Recommend and implement technology improvements

Governance, Compliance and Risk:

Establish and maintain governance frameworks ensuring compliance with industry regulations
Create and maintain documentation for handling procedures and compliance requirements including SOC2, HITRUST and ISO27001

What We Look For:

Bachelor’s degree in Computer Science, Information Technology, or related field.
5-7 years of IT support leadership experience, with at least 3 years in a role within a high-growth SaaS or technology company.
Strong understanding of enterprise support technologies.
Expertise in modern data warehouse practices including cloud infrastructure.
Excellent communication and problem-solving skills.
Proficiency in IT service management (ITSM) frameworks
Experience with cloud infrastructure (AWS preferred)
Knowledge of remote support technologies
Understanding of cybersecurity best practices
Strong analytical and problem-solving skills, with the ability to use data to inform decisions
Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
Ability to work in a fast-paced, dynamic startup environment and adapt to change

What we offer:

Competitive salary and stock options
A comprehensive benefits package
This is a hybrid work for our office in Santa Monica. (3 times per week)
Unlimited paid time off
Company events and team-building activities
Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!)
The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers

About BuildOps:

BuildOps is a fast-paced, high-growth start-up committed to transforming a $300B+ industry through an innovative all-in-one SaaS platform. Leveraging the latest technology, we’re taking Commercial Specialty Contractors from the world of pen and paper to cloud-based, data-driven operations. Our leadership team has deep experience in both the Construction and SaaS technology industries, as well as a resume that includes Stanford, Harvard, Wharton, Cornell, Microsoft, and multiple successful start-up exits.BuildOps has more than doubled year-over-year while raising over $140 million in total funding (including a recent round in Feb 2024).

Top-tier investors like Founders Fund, Siemens, B Capital Group (BCG's venture arm), 01 Advisors, and more have backed BuildOps! Also, Dick Costolo, former CEO of Twitter, just joined our board, adding to an impressive group of investors/advisors including former President of Salesforce, Gavin Patterson; CAA founder Michael Ovitz; NFL legend Joe Montana; former heavyweight champion Mike Tyson, and Boost Mobile CEO Stephen Stokols.Forbes Magazine“BuildOps is unique because it addresses the problem of efficiency in construction for an often-overlooked audience.

Rather than focusing on large projects, or catering to owners, they look to the needs of technician-heavy subcontracting firms working in the commercial space.”TechCrunch“The new financing will be used to support the company’s continued growth. BuildOps sells software that integrates scheduling, dispatching, inventory management, contracts, workflow and accounting into a single software package for commercial real estate contractors with staff ranging from a few dozen to several hundred employees.”CrunchbaseIn a statement, [former NFL superstar] Joe Montana noted that his firm (Liquid 2 Ventures) has an investment thesis in supporting America’s working class… “I just love the idea of making their lives far easier and better,” he said.

With BuildOps, “you have one solution that does it all and talks seamlessly to every single part of their business from parts to ordering to inventory and more.”

Life at BuildOps

BuildOps enables subcontractors to run their entire business on one software solution that manages their invoicing & billing, scheduling, estimates, proposals, payments, workflows, custom forms, financial reporting, and more. Our industry leading cloud-based solution allows you to improve your operations and efficiency, driving profitability through best-in-class technology. BuildOps has been uniquely designed and built by a team of subcontractors & world-class engineers. www.buildops.com

Thrive Here & What We Value1. Fastpaced and high-growth startup | 2. Committed to transforming a $30billion industry through our all-in-one platform. | 3. Leveraging the latest technology, we’re taking commercial contractors from the world of pen and paper operations to digitized, efficient, datadriven business. | 4. Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!) | 5. The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers.</s> | 1. Fastpaced and dynamic startup environment | 2. Talented and motivated team members who care deeply about one another | 3. Comprehensive benefits package | 4. Unlimited paid time off | 5. Company events and teambuilding activities</s> | Fast-paced, collaborative, and dynamic work environment | Opportunities for growth and career advancement | Chance to work with cutting-edge technology and innovative solutions | Ability to make a significant impact on the growth and success of the company</s> | 1. RemoteFriendly Sales Team | 2. Accelerated Growth Opportunities to a Closing Role | 4. Flexible Paid Time Off | 5. Talented and Motivated Team Members Who Care Deeply About One Another</s> | Company events like BBQs and team-building activities, both in-person and virtual</s> | 1. Fastpaced, high-growth start-up environment | 2. Passionate about providing exceptional customer experiences | 3. Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!) | 4. The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers.</s> | Daily Uber Eats lunches provided when working in office | Company events/trips and team building activities</s> | 140k - 160k OTE + equity/stock. Uncapped. | A comprehensive benefits package | Work from home stipend | If located in LA - Flexible and hybrid work schedules with lunch provided for in-office days | Company events and team-building activities</s> | 1. Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!). | 2. Generous equity grants become an owner in our company. | 3. Comprehensive benefits package. | 4. Flexible paid time off! | 5. Flexible and hybrid work schedules with lunch provided for inoffice days. | 6. Company events like BBQs and teambuilding activities, both in-person and virtual.</s> | Fast-paced, high-growth start-up committed to transforming a $30-billion industry through our all-in-one platform | Openness to travel to ABM events and visit customers once per quarter | Hub in Los Angeles, Toronto, and Raleigh with flexible and hybrid work schedules with lunch provided for in-office days | Flexible PTO | Fast-paced, high-growth start-up committed to transforming a $300B+ industry through an innovative all-in-one SaaS platform | Thrive on hiring driven, self-motivated individuals with tech start-up experience who excel in fast-paced environments | The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers</s> | 1. Fastpaced and dynamic work environment | 2. Opportunity to play a key role in scaling talent acquisition efforts | 3. Generous equity grants become an owner in our company. | 4. Comprehensive benefits package | 5. Flexible paid time off!Flexible and hybrid work schedules with lunch provided for inoffice days. | 7. Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!).</s> | Collaborative and dynamic work environment | Chance to make a significant impact on the growth and success of the company | Fast-paced, high-growth start-up committed to transforming a $300B+ industry through an innovative all-in-one SaaS platform.</s> | 1. Fastpaced, collaborative, and dynamic work environment | 2. Opportunities for growth and career advancement | 3. Chance to work with cuttingedge technology and innovative solutions | 4. Ability to make a significant impact on the growth and success of the company.</s> | 1. Fastpaced, high-growth start-up committed to transforming a $300B+ industry through an innovative all-in-one SaaS platform. | 2. Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!). | 5. Hybrid work schedules</s> | 2. Comprehensive benefits package | 3. Unlimited paid time off | 4. Company events and teambuilding activities | 5. Opportunity to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers</s> | 2. The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers. | 3. Flexible paid time off! | 4. Company events like BBQs and teambuilding activities, both in-person and virtual.</s> | 1. Inclusive, supportive, and focused on mutual success | 2. Remote work opportunity | 4. Growth Opportunity | 5. Competitive Compensation</s> | Collaborative, dynamic work environment | 4. Ability to make a significant impact on the growth and success of the company</s> | Competitive Starting OTE (Hourly Base + Commission) | Generous Equity Grants – Become an Owner in Our Company. | Accelerated Growth Opportunities to a Closing Role. | Work from Home Stipend. | Passionate about data engineering | Thrives in a fast-paced environment | Values excellence | Opportunity to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers.</s> | Work from home stipend and flexible PTO | MacBook computer and accessories</s> | 1. RemoteFriendly Customer Experience Team | 2. Legendary Customer Implementations | 4. Flexible and Hybrid Work Schedules | 5. Talented and Motivated Team Members Who Care Deeply About One Another (Seriously, Everyone is Rooting for Your Success!)</s> | Fast-paced, high-growth start-up committed to transforming a $30-billion industry through their all-in-one platform | Competitive salary and stock options | Hybrid role based in Raleigh, NC (3 days a week in office) | BuildOps is a fast-paced, high-growth start-up, committed to transforming a $30-billion industry through our all-in-one platform. Leveraging the latest technology, we’re taking commercial contractors from the world of pen and paper operations to digitized, efficient, data-driven business.</s> | Competitive salary + bonus | Generous equity grants - become an owner in our company | Company events like BBQs and team-building activities, both in-person and virtual, lunch provided for in-office days.</s> | 1. Fastpaced, High-growth Startup | 2. Committed to Transforming a $30billion Industry through All-in-one Platform | 4. Opportunity to Work Remotely from any US Location | 5. Comprehensive Benefits Package | 6. Competitive Salary and Stock Options</s> | 2. Hybrid work at office in Santa Monica based headquarters (3 times per week) | 3. Company events like BBQs and teambuilding activities, both in-person and virtual | 3. 100% remote if located outside LA or Raleigh.</s> | 3. Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!). | 4. Generous equity grants become an owner in our company. | 5. Comprehensive benefits package. | 6. Flexible paid time off! | 7. Company events like BBQs and teambuilding activities, both in-person and virtual.</s> | Collaborative team-oriented attitude | Strong organizational skills with ability to manage a high volume of projects | Proactive leadership style to identify opportunities and work within department and across organization to advance business | Enthusiasm, commitment to excellence, self-motivation, professional demeanor, highly organized and detail oriented | 1. Fastpaced, high-growth environment | 2. Collaborative mindset | 3. Resultsoriented culture | 4. Opportunity for continuous learning and growth | 5. Supportive team members who care deeply about one another.</s> | 2. Commitment to transforming a $30billion industry through our all-in-one platform. | 3. Opportunity to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers. | 4. Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!). | 6. Flexible paid time off. | 7. Company events like BBQs and teambuilding activities, both in-person and virtual, lunch provided for in-office days.</s> | 1. Fastpaced and High-Growth Start-up | 2. WellFunded and Backed by Top-Tier Investors | 4. Opportunity to Get in on the Ground Floor and Build Something Truly Groundbreaking for Ourselves and Our Amazing Customers.</s> | BuildOps is committed to transforming a $30-billion industry through their all-in-one platform. | They are taking commercial contractors from the world of pen and paper operations to digitized, efficient, data-driven business. | Their co-founders have over a decade of experience in both construction and SaaS technology, as well as a resume that includes Stanford, Harvard, Wharton, Cornell, Microsoft, and multiple successful startup exits, including a $1.2 billion acquisition. | BuildOps has raised multiple rounds of funding from some of the largest and most reputable Venture Capital firms, including Founders Fund, Fika Ventures, Siemens Next47, and Greenspring Associates. | They have a comprehensive benefits package, flexible paid time off, work from home stipend, and company events like BBQs and team-building activities, both in-person and virtual, lunch provided for in-office days. | BuildOps is committed to empowering commercial contractors through their customer-centric culture.</s> | Innovation, Collaboration, and Delivering Exceptional Solutions to Customers | Flexible PTOMacbook Computer and WFH Stipend Provided | Company events like BBQs and team-building activities, both in-person and virtual.</s> | Comprehensive Benefits</s> | 4. Flexible PTO and Hybrid Work Schedules | 5. Work from Home Stipend | 6. Hubs in Los Angeles, Toronto, and Raleigh with Hybrid Work Schedules with Lunch Provided for InOffice Days

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