Job FunctionsDevelop recovery plans with client inputConduct follow-up visits to assess the effectiveness of services providedDocument comprehensive client information, case history, updates, and progress in both physical and digital filesPrepare reports as needed
Job RequirementsBachelor's degree in social work, disaster management, business administration, or related field; or equivalent experience2-3 years of relevant experience in case managementValid driver's licenseAbility to travel up to 50%Willingness to relocate within Southern Georgia (GA) or Northern Florida (FL)
SkillsCase managementCustomer serviceSocial servicesCRM toolsData analysis and researchAbility to adapt to changing disaster landscapesFlexibility to work non-traditional hoursStrong communication skillsLeadership skillsEntrepreneurial mindset
Team Rubicon (TR) is seeking a Leased Employee, Client Services to join our Long Term Recovery team! The Leased Employee, Client Services role will develop recovery plans with client input and conduct follow-up visits to assess the effectiveness of services provided documenting comprehensive client information, case history, updates, and progress in both physical and digital files, and prepare reports as needed building rapport with volunteers, acting as a liaison between geographic members and Team Rubicon’s Long Term Recovery Department.
Every day will be a challenge, but every month brings new opportunities for an organization that is quickly becoming a household name in disaster response. This position reports to TR’s Manager, Long Term Recovery and can be based remote either in Southern Georgia (GA) OR Northern Florida (FL).This is a temporary assignment lasting 3-months with potential for extension. The role will be managed through a third-party staffing agency partnered with Team Rubicon.Project: TR Long Term Recovery Client Services SupportDuration: March 2025 - June 2025
Expected
Hours Per Week: 40
Duties:
- Develop Individual Recovery Plans recovery plan that includes client input.
- Conduct follow up visits to monitor and assess the effectiveness of services provided.
- Document comprehensive client background information, case history, updates and progress towards Individual Recovery Plan in both physical and digital files via online software.
- Prepare reports as requested.
- Assist clients in identifying and obtaining available benefits as well as social and community resources.
- Develop and maintain rapport with volunteers, acting as a liaison between geographic members and members in Team Rubicon’s Long Term Recovery Department.
- Provide support in identifying new capability opportunities within the scope of Long Term Recovery efforts and report accordingly.
- Develop and maintain partnerships and relationships across sectors and act as an advocate for those affected by disasters.
- Flexibility to adapt to changing disaster landscapes and assume other duties as assigned.
Experience and Background:
- Bachelor’s degree in social work, disaster management, business administration, or related field; or equivalent experience
- 2-3 years of relevant experience in case management
- Preferred: experience in customer service, client intake, social services, CRM tools, and demonstrated experience using data and research to advise organizational decision making
Special Requirements:
- This is a contingent; remote position and can be based anywhere within the Southern Georgia (GA) or Northern Florida (FL) regions within the United States and provides a flexible & non-traditional work schedule (relocation expenses not provided)
- Required: This position requires up to 50% travel and may require scheduled or unscheduled work during evenings or weekends
- Required: Applicant must have a valid Driver’s License
Job Tier:
- Contingent; hourly; non-exempt
Pay Range:
Cultural Values:
- Mission First, Greyshirts Always: Anyone joining TR must understand that our mission to provide disaster response comes first
- Step Into The Arena: TR needs leaders who aren’t afraid to dare to be great
- Everyone Has A Role Know It: Ability to successfully navigate a fast-paced, high-growth environment and solve problems in the face of ambiguity
- GSD: We are entrepreneurial, resourceful, and determined no matter how chaotic the situation
- Change Your Socks: We take care of ourselves and each other so we are best equipped to serve those in greatest need
- Adults Only: Every team member is an adult until proven otherwise
- Your Mother’s A Donor: Every leader must be committed to fiduciary responsibility, transparency, and financial stewardship
Learn more about Team Rubicon:
- Website: Team Rubicon USA
- LinkedIn: Team Rubicon
- Facebook: Team Rubicon
- X: @TeamRubicon
- YouTube: Team Rubicon
- Instagram: @teamrubicon
- Threads: @teamrubicon
- TikTok: @teamrubicon
Team Rubicon is an equal opportunity employer and is committed to not only including but actively seeking out a diversity of lifestyles, experiences, perspectives, and voices in order to foster inclusion, growth, and innovation. Your candidacy will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Life at Team Rubicon
Team Rubicon unites the skills and experiences of military veterans with first responders to rapidly deploy emergency response teams.
Thrive Here & What We ValueMission First, Greyshirts Always: understanding that the mission to provide disaster response comes first | Step Into The Arena: leaders who aren't afraid to dare to be great | GSD: entrepreneurial, resourceful, and determined no matter how chaotic the situation | Change Your Socks: taking care of ourselves and each other so we are best equipped to serve those in greatest need | Adults Only: every team member is an adult until proven otherwise | Your Mother's A Donor: committed to fiduciary responsibility, transparency, and financial stewardship | Flexible Unlimited Paid Time Off | Generous holiday schedule (including a paid week off between winter holidays) | Matching 401k contributions up to 4% with no vesting requirement | 100% company-paid health benefits for employees and their dependents | Professional development, leadership development and events/conferences | Paid time off to volunteer with the non-profit of your choice | One-week all-inclusive onboarding experience</s> | Mission First, Greyshirts Always: Our mission to provide disaster response comes first | Step Into The Arena: TR needs leaders who aren't afraid to dare to be great | Everyone Has A Role Know It: Ability to successfully navigate a fast-paced, high-growth environment and solve problems in the face of ambiguity | GSD: We are entrepreneurial, resourceful, and determined no matter how chaotic the situation | Change Your Socks: We take care of ourselves and each other so we are best equipped to serve those in greatest need | Your Mother's A Donor: Every leader must be committed to fiduciary responsibility, transparency, and financial stewardship | Perks of the Team: Flexible Unlimited Paid Time Off, Generous holiday schedule (including a paid week off between winter holidays), Matching 401k contributions up to 4% with no vesting requirement, 100% company-paid health benefits for employees and their dependents, Professional development, leadership development and events/conferences, Paid time off to volunteer with the non-profit of your choice | Team Rubicon is an equal opportunity employer and is committed to not only including but actively seeking out a diversity of lifestyles, experiences, perspectives, and voices in order to foster inclusion, growth, and innovation.</s> | Mission First, Greyshirts Always: The mission to provide disaster response comes first. | Step Into The Arena: TR needs leaders who aren’t afraid to dare to be great. | Everyone Has A Role Know It: Ability to successfully navigate a fast-paced, high-growth environment and solve problems in the face of ambiguity. | GSD: We are entrepreneurial, resourceful, and determined no matter how chaotic the situation. | Change Your Socks: We take care of ourselves and each other so we are best equipped to serve those in greatest need. | Adults Only: Every team member is an adult until proven otherwise. | Your Mother’s A Donor: Every leader must be committed to fiduciary responsibility, transparency, and financial stewardship. | Learn more about Team Rubicon: Website, LinkedIn, Facebook, X, YouTube, Instagram, Threads, TikTok.</s> | Mission First, Greyshirts Always: prioritizing disaster response over all else | Step Into The Arena: embracing challenges and taking risks to achieve greatness | GSD: resourceful and determined in the face of chaos | Change Your Socks: taking care of oneself and others for better service delivery | Adults Only: treating team members as adults until proven otherwise | Your Mother's A Donor: committed to financial responsibility, transparency, and stewardship</s> | Mission First, Greyshirts Always: Our mission to provide disaster response comes first. | Step Into The Arena: We need leaders who aren’t afraid to dare to be great. | Mission First, Greyshirts Always: disaster response comes first in TR's mission | Everyone Has A Role Know It: successfully navigating a fast-paced, high-growth environment and solving problems in the face of ambiguity | GSD: being entrepreneurial, resourceful, and determined no matter how chaotic the situation | Change Your Socks: taking care of oneself and others for best serving those in greatest need | Your Mother's A Donor: commitment to fiduciary responsibility, transparency, and financial stewardship | Flexible & non-traditional work schedule (relocation expenses not provided) | Mission First, Greyshirts Always: Anyone joining TR must understand that our mission to provide disaster response comes first | Cultural Values: Mission First, Greyshirts Always, Step Into The Arena, Everyone Has A Role Know It, GSD, Change Your Socks, Adults Only, Your Mother’s A Donor</s> | Perks of the Team: Flexible Unlimited Paid Time Off, Generous holiday schedule (including a paid week off between winter holidays), Matching 401k contributions up to 4% with no vesting requirement, 100% company-paid health benefits for employees and their dependents, Professional development, leadership development and events/conferences, Paid time off to volunteer with the non-profit of your choice. | Team Rubicon is an equal opportunity employer and is committed to not only including but actively seeking out a diversity of lifestyles, experiences, perspectives, and voices in order to foster inclusion, growth, and innovation. Your candidacy will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.</s> | Mission First, Greyshirts Always: understanding that disaster response comes first | Step Into The Arena: being a leader who isn't afraid to dare to be great | Your Mother's A Donor: commitment to fiduciary responsibility, transparency, and financial stewardship</s>