Job FunctionsManaging a team of Implementation ManagersDeveloping deep expertise of the BuildOps productLeading process-related initiativesBuilding trusted relationships with customers
Job RequirementsBachelor's degree in Business, Computer Science, Engineering, or a related field (Masters preferred)Proven experience (5+ years) in leading implementation teams within SaaS platform companies, preferably in the construction or related industryStrong project management skills, with a track record of successfully delivering complex projects on time and within scopeExcellent leadership and team-building abilities, with a focus on driving a positive and collaborative work environment
SkillsProven experience in leading implementation teams within SaaS platform companies, preferably in the construction or related industryStrong project management skills, with a track record of successfully delivering complex projects on time and within scopeExcellent leadership and team-building abilities, with a focus on driving a positive and collaborative work environmentExceptional communication and interpersonal skills, with the ability to build strong relationships with customer and internal stakeholdersTechnical aptitude and a good understanding of SaaS platforms, APIs, and integrationsAnalytical mindset, with the ability to leverage data and metrics to drive decision-making and process improvementsStrong leadership skills, with a focus on driving results and achieving goalsFlexibility and adaptability in a fast-paced and rapidly changing startup environmentStrong analytical and problem-solving skills, with the ability to use data to inform decisions
About the job
At BuildOps, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractors. From helping our customers manage their service department all the way to project management, we’re breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks experienced in tech start-ups and thrive in fast-paced environments. Could you be our next hire?This candidate will join a well-funded, fast-growing technology startup with the unique opportunity to help build out a critical function for the company.As a Manager/Senior Manager of Implementation (IM), you’ll need to develop deep expertise of the BuildOps product so that you’re able to lead team members to architect solutions to complex implementation problems and provide adequate technical support for your team.
You will need to understand our customers’ multi-dimensional workflows, how our product supports these workflows, how our data integrates with third-party accounting solutions, and ultimately what business value we drive to our customers. You will also be expected to meet Live ARR goals by managing activation numbers, delivering regular performance reports, managing capacity and scheduling, leading process-related initiatives, working with our Customer Support team to troubleshoot issues, and building trusted relationships with our customers.
If this sounds like you, please apply to join our team!
What you will do:
- Manage a team of Implementation Managers to ensure all implementations are completed on time and to the satisfaction of customers.
- Become a deep product expert so that you can support your team and help architect solutions to more complex implementation challenges.
- Work closely with Sales and Customer Success to manage customer expectations and facilitate seamless handoffs at both ends of the implementation lifecycle.
- Demonstrate mature judgment in negotiating and resolving conflicts with customers.
- Give detailed product demonstrations to both internal and external stakeholders.
- Conduct discovery sessions with customers and articulate any relevant product requirements to the Product team when your team cannot determine an ideal solution through configuration.
- Lead and mentor the implementation team, fostering a collaborative and high-performance culture at BuildOps. Provide guidance, training, and professional development opportunities to team members.
- Serve as a key point of contact for clients during the implementation phase. Build strong client relationships and address any concerns or challenges that arise, maintaining a high level of customer satisfaction.
- Foster effective communication channels to address potential customer roadblocks or issues.
- Conduct quality assurance checks throughout the implementation process to ensure the accuracy and completeness of data and configurations.
- Be willing to travel (heavy travel first 6-9 months) anywhere in the U.S. or Canada to meet with customers in-person.
What we look for:
- Bachelor's degree in Business, Computer Science, Engineering, or a related field (Masters preferred).
- Proven experience (5+ years) in leading implementation teams within SaaS platform companies, preferably in the construction or related industry.
- Strong project management skills, with a track record of successfully delivering complex projects on time and within scope.
- Excellent leadership and team-building abilities, with a focus on driving a positive and collaborative work environment.
- Exceptional communication and interpersonal skills, with the ability to build strong relationships with customer and internal stakeholders.
- Technical aptitude and a good understanding of SaaS platforms, APIs, and integrations.
- Analytical mindset, with the ability to leverage data and metrics to drive decision-making and process improvements.
- Flexibility and adaptability in a fast-paced and rapidly changing startup environment.
- Strong analytical and problem-solving skills, with the ability to use data to inform decisions
- Strong leadership skills, with a focus on driving results and achieving goals
What we offer:
- Competitive based salary
- Competitive salary and stock options
- This is a hybrid work for our office in Santa Monica based headquarters. (3 times per week in office)
- A comprehensive benefits package
- Flexible PTO.
- Company events like BBQs and team-building activities, both in-person and virtual
- Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!)
- The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers
About BuildOps:
BuildOps is a fast-paced, high-growth start-up committed to transforming a $300B+ industry through an innovative all-in-one SaaS platform. Leveraging the latest technology, we’re taking Commercial Specialty Contractors from the world of pen and paper to cloud-based, data-driven operations. Our leadership team has deep experience in both the Construction and SaaS technology industries, as well as a resume that includes Stanford, Harvard, Wharton, Cornell, Microsoft, Salesforce, and multiple successful start-up exits.BuildOps has been tripling year-over-year while raising over $100 million in total funding (including a $50 million recent round in March 2023).
Top-tier investors like Founders Fund, Siemens, B Capital Group (BCG's venture arm), 01 Advisors, and more have backed BuildOps! Also, Dick Costolo, former CEO of Twitter, just joined our board, adding to an impressive group of investors/advisors including former President of Salesforce, Gavin Patterson; CAA founder Michael Ovitz; NFL legend Joe Montana; and Boost Mobile CEO Stephen Stokols.Forbes Magazine“BuildOps is unique because it addresses the problem of efficiency in construction for an often-overlooked audience.
Rather than focusing on large projects, or catering to owners, they look to the needs of technician-heavy subcontracting firms working in the commercial space.”TechCrunch“The new financing will be used to support the company’s continued growth. BuildOps sells software that integrates scheduling, dispatching, inventory management, contracts, workflow and accounting into a single software package for commercial real estate contractors with staff ranging from a few dozen to several hundred employees.”CrunchbaseIn a statement, [former NFL superstar] Joe Montana noted that his firm (Liquid 2 Ventures) has an investment thesis in supporting America’s working class… “I just love the idea of making their lives far easier and better,” he said.
With BuildOps, “you have one solution that does it all and talks seamlessly to every single part of their business from parts to ordering to inventory and more.”
Life at BuildOps
BuildOps enables subcontractors to run their entire business on one software solution that manages their invoicing & billing, scheduling, estimates, proposals, payments, workflows, custom forms, financial reporting, and more. Our industry leading cloud-based solution allows you to improve your operations and efficiency, driving profitability through best-in-class technology. BuildOps has been uniquely designed and built by a team of subcontractors & world-class engineers. www.buildops.com
Thrive Here & What We Value1. Fastpaced and high-growth startup | 2. Committed to transforming a $30billion industry through our all-in-one platform. | 3. Leveraging the latest technology, we’re taking commercial contractors from the world of pen and paper operations to digitized, efficient, datadriven business. | 4. Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!) | 5. The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers.</s> | 1. Fastpaced and dynamic startup environment | 2. Talented and motivated team members who care deeply about one another | 3. Comprehensive benefits package | 4. Unlimited paid time off | 5. Company events and teambuilding activities</s> | Fast-paced, collaborative, and dynamic work environment | Opportunities for growth and career advancement | Chance to work with cutting-edge technology and innovative solutions | Ability to make a significant impact on the growth and success of the company</s> | 1. RemoteFriendly Sales Team | 2. Accelerated Growth Opportunities to a Closing Role | 4. Flexible Paid Time Off | 5. Talented and Motivated Team Members Who Care Deeply About One Another</s> | Company events like BBQs and team-building activities, both in-person and virtual</s> | 1. Fastpaced, high-growth start-up environment | 2. Passionate about providing exceptional customer experiences | 3. Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!) | 4. The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers.</s> | Daily Uber Eats lunches provided when working in office | Company events/trips and team building activities</s> | 140k - 160k OTE + equity/stock. Uncapped. | A comprehensive benefits package | Work from home stipend | If located in LA - Flexible and hybrid work schedules with lunch provided for in-office days | Company events and team-building activities</s> | 1. Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!). | 2. Generous equity grants become an owner in our company. | 3. Comprehensive benefits package. | 4. Flexible paid time off! | 5. Flexible and hybrid work schedules with lunch provided for inoffice days. | 6. Company events like BBQs and teambuilding activities, both in-person and virtual.</s> | Fast-paced, high-growth start-up committed to transforming a $30-billion industry through our all-in-one platform | Openness to travel to ABM events and visit customers once per quarter | Hub in Los Angeles, Toronto, and Raleigh with flexible and hybrid work schedules with lunch provided for in-office days | Flexible PTO | Fast-paced, high-growth start-up committed to transforming a $300B+ industry through an innovative all-in-one SaaS platform | Thrive on hiring driven, self-motivated individuals with tech start-up experience who excel in fast-paced environments | The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers</s> | 1. Fastpaced and dynamic work environment | 2. Opportunity to play a key role in scaling talent acquisition efforts | 3. Generous equity grants become an owner in our company. | 4. Comprehensive benefits package | 5. Flexible paid time off!Flexible and hybrid work schedules with lunch provided for inoffice days. | 7. Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!).</s> | Collaborative and dynamic work environment | Chance to make a significant impact on the growth and success of the company | Fast-paced, high-growth start-up committed to transforming a $300B+ industry through an innovative all-in-one SaaS platform.</s> | 1. Fastpaced, collaborative, and dynamic work environment | 2. Opportunities for growth and career advancement | 3. Chance to work with cuttingedge technology and innovative solutions | 4. Ability to make a significant impact on the growth and success of the company.</s> | 1. Fastpaced, high-growth start-up committed to transforming a $300B+ industry through an innovative all-in-one SaaS platform. | 2. Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!). | 5. Hybrid work schedules</s> | 2. Comprehensive benefits package | 3. Unlimited paid time off | 4. Company events and teambuilding activities | 5. Opportunity to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers</s> | 2. The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers. | 3. Flexible paid time off! | 4. Company events like BBQs and teambuilding activities, both in-person and virtual.</s> | 1. Inclusive, supportive, and focused on mutual success | 2. Remote work opportunity | 4. Growth Opportunity | 5. Competitive Compensation</s> | Collaborative, dynamic work environment | 4. Ability to make a significant impact on the growth and success of the company</s> | Competitive Starting OTE (Hourly Base + Commission) | Generous Equity Grants – Become an Owner in Our Company. | Accelerated Growth Opportunities to a Closing Role. | Work from Home Stipend. | Passionate about data engineering | Thrives in a fast-paced environment | Values excellence | Opportunity to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers.</s> | Work from home stipend and flexible PTO | MacBook computer and accessories</s> | 1. RemoteFriendly Customer Experience Team | 2. Legendary Customer Implementations | 4. Flexible and Hybrid Work Schedules | 5. Talented and Motivated Team Members Who Care Deeply About One Another (Seriously, Everyone is Rooting for Your Success!)</s> | Fast-paced, high-growth start-up committed to transforming a $30-billion industry through their all-in-one platform | Competitive salary and stock options | Hybrid role based in Raleigh, NC (3 days a week in office) | BuildOps is a fast-paced, high-growth start-up, committed to transforming a $30-billion industry through our all-in-one platform. Leveraging the latest technology, we’re taking commercial contractors from the world of pen and paper operations to digitized, efficient, data-driven business.</s> | Competitive salary + bonus | Generous equity grants - become an owner in our company | Company events like BBQs and team-building activities, both in-person and virtual, lunch provided for in-office days.</s> | 1. Fastpaced, High-growth Startup | 2. Committed to Transforming a $30billion Industry through All-in-one Platform | 4. Opportunity to Work Remotely from any US Location | 5. Comprehensive Benefits Package | 6. Competitive Salary and Stock Options</s> | 2. Hybrid work at office in Santa Monica based headquarters (3 times per week) | 3. Company events like BBQs and teambuilding activities, both in-person and virtual | 3. 100% remote if located outside LA or Raleigh.</s> | 3. Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!). | 4. Generous equity grants become an owner in our company. | 5. Comprehensive benefits package. | 6. Flexible paid time off! | 7. Company events like BBQs and teambuilding activities, both in-person and virtual.</s> | Collaborative team-oriented attitude | Strong organizational skills with ability to manage a high volume of projects | Proactive leadership style to identify opportunities and work within department and across organization to advance business | Enthusiasm, commitment to excellence, self-motivation, professional demeanor, highly organized and detail oriented | 1. Fastpaced, high-growth environment | 2. Collaborative mindset | 3. Resultsoriented culture | 4. Opportunity for continuous learning and growth | 5. Supportive team members who care deeply about one another.</s> | 2. Commitment to transforming a $30billion industry through our all-in-one platform. | 3. Opportunity to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers. | 4. Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!). | 6. Flexible paid time off. | 7. Company events like BBQs and teambuilding activities, both in-person and virtual, lunch provided for in-office days.</s> | 1. Fastpaced and High-Growth Start-up | 2. WellFunded and Backed by Top-Tier Investors | 4. Opportunity to Get in on the Ground Floor and Build Something Truly Groundbreaking for Ourselves and Our Amazing Customers.</s> | BuildOps is committed to transforming a $30-billion industry through their all-in-one platform. | They are taking commercial contractors from the world of pen and paper operations to digitized, efficient, data-driven business. | Their co-founders have over a decade of experience in both construction and SaaS technology, as well as a resume that includes Stanford, Harvard, Wharton, Cornell, Microsoft, and multiple successful startup exits, including a $1.2 billion acquisition. | BuildOps has raised multiple rounds of funding from some of the largest and most reputable Venture Capital firms, including Founders Fund, Fika Ventures, Siemens Next47, and Greenspring Associates. | They have a comprehensive benefits package, flexible paid time off, work from home stipend, and company events like BBQs and team-building activities, both in-person and virtual, lunch provided for in-office days. | BuildOps is committed to empowering commercial contractors through their customer-centric culture.</s> | Innovation, Collaboration, and Delivering Exceptional Solutions to Customers | Flexible PTOMacbook Computer and WFH Stipend Provided | Company events like BBQs and team-building activities, both in-person and virtual.</s> | Comprehensive Benefits</s> | 4. Flexible PTO and Hybrid Work Schedules | 5. Work from Home Stipend | 6. Hubs in Los Angeles, Toronto, and Raleigh with Hybrid Work Schedules with Lunch Provided for InOffice Days | Hubs in Los Angeles, Toronto, and Raleigh with hybrid work schedules with lunch provided for in-office days | Gain experience in a rapidly growing, “Unicorn” status company with Tier 1 investors | Shape the future of a category-defining company | Work side-by-side with an elite leadership team | Build a network across top-tier investors and industry leaders | Be part of a mission-driven company transforming the backbone of America</s> | Fast-paced, dynamic startup environment | Generous equity grants - become an owner in our company. | Fast-paced, high-growth start-up committed to transforming a $30-billion industry through all-in-one platform | Self-starter with a proactive mindset and attention to detail | Strategic thinker who thrives in a fast-paced, evolving environment | Team-oriented individual who fosters collaboration and clear communication | Calculated risk taker who drives innovation and improvement | BuildOps is committed to transforming a $30-billion industry through their all-in-one platform. Leveraging the latest technology, they’re taking commercial contractors from the world of pen and paper operations to digitized, efficient, data-driven business.</s> | Generous equity grant, become an owner in our company! | Hubs in Los Angeles, Toronto, and Raleigh with hybrid work schedules with lunch provided for in-office days. | 4. The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers</s> | 1. Fastpaced and high-growth startup environment | 2. Opportunity to build something groundbreaking for ourselves and our amazing customers | 5. Flexible and hybrid work schedules (this particular role can be 100% remote) | 6. Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!) | 7. Chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers</s> | Competitive Salary + equity/stock | Forbes Magazine: BuildOps is unique because it addresses the problem of efficiency in construction for an often-overlooked audience. Rather than focusing on large projects, or catering to owners, they look to the needs of technician-heavy subcontracting firms working in the commercial space. | TechCrunch: The new financing will be used to support the company’s continued growth. BuildOps sells software that integrates scheduling, dispatching, inventory management, contracts, workflow and accounting into a single software package for commercial real estate contractors with staff ranging from a few dozen to several hundred employees. | Wall Street Journal [Paywall]: BuildOps, the Santa Monica, California, startup that provides software for real estate subcontractors was seeded with $5.8 million in funding from investors including Fika Ventures, MetaProp VC, Global Founders Capital, CrossCut Ventures, TenOneTen, IGSB, 1984 Ventures, Liquid 2 Ventures and Ground Up Ventures. | Former NFL superstar Joe Montana noted that his firm (Liquid 2 Ventures) has an investment thesis in supporting America’s working class… “I just love the idea of making their lives far easier and better,” he said. With BuildOps, “you have one solution that does it all and talks seamlessly to every single part of their business from parts to ordering to inventory and more.”</s> | Fast-paced environment where you can make a direct impact | Forbes Magazine: "BuildOps is unique because it addresses the problem of efficiency in construction for an often-overlooked audience." | TechCrunch: "The new financing will be used to support the company’s continued growth. BuildOps sells software that integrates scheduling, dispatching, inventory management, contracts, workflow and accounting into a single software package for commercial real estate contractors with staff ranging from a few dozen to several hundred employees." | Wall Street Journal [Paywall]: "BuildOps, the Santa Monica, California, startup that provides software for real estate subcontractors was seeded with $5.8 million in funding from investors including Fika Ventures, MetaProp VC, Global Founders Capital, CrossCut Ventures, TenOneTen, IGSB, 1984 Ventures, Liquid 2 Ventures and Ground Up Ventures." | Former NFL superstar Joe Montana noted that his firm (Liquid 2 Ventures) has an investment thesis in supporting America’s working class… “I just love the idea of making their lives far easier and better,” he said. With BuildOps, “you have one solution that does it all and talks seamlessly to every single part of their business from parts to ordering to inventory and more."</s> | 5. Flexible PTO and hybrid work schedules | 6. Work from Home Stipend | 7. Hubs in Los Angeles, Toronto, and Raleigh with hybrid work schedules with lunch provided for inoffice days | 8. Company events like BBQs and teambuilding activities, both in-person and virtual.</s> | 1. Generous equity grants become an owner in our company. | 2. Comprehensive benefits package. | 4. Flexible and hybrid work schedules with lunch provided for inoffice days. | 5. Company events like BBQs and teambuilding activities, both in-person and virtual. | 6. Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!).</s>
