Senior Technical Account Manager - West

Obsidian SecurityOnsite

Obsidian Security was founded in 2017 to solve the unaddressed blindspot of SaaS Security. SaaS applications provide the tools employees need to succeed and hold the business’ most critical information. If those tools become unavailable or that data is jeopardized, there is a detrimental impact on the organization.

Obsidian proudly offers the industry's most comprehensive and powerful SaaS defense solution. We are committed to solving the challenge of SaaS Security for our customers as efficiently and effectively as possible.We’re a passionate team optimizing for impact by solving some of the biggest challenges in cybersecurity today. We listen closely to our customers, iterate quickly, and (over) deliver to delight them. Working at Obsidian means contributing to an industry-leading cybersecurity product in an environment where customer satisfaction, privacy, and data ethics are paramount.We are hiring a proactive Sr.

Technical Account Manager (TAM) professional to join our Customer Success team. If you're excited to be part of a winning team of a SaaS security start-up, Obsidian Security is a great place to make an impact.A TAM is responsible for actively driving customer value within the Obsidian platform. The role is to technically advise on the usage of Obsidian solutions and be a subject matter expert on SaaS security challenges and best-practices. The TAM's responsibility is to partner with customers in a technical and educational capacity throughout the life of the customer partnership. The TAM is also the voice of the customer within Obsidian, providing important feedback to product management and engineering. The ideal candidate is driven, collaborative, and knowledgeable, has worked in a cybersecurity role and is excited about the opportunity to work in a SaaS security start-up.

About the Role:

Deliver the highest level of customer experience and technical assistance to customers and partners. Manage simultaneous customer requests, inquiries and issues of varying complexity and priority.
Take ownership of driving complex scenarios and issues, working with appropriate stakeholders in engineering, product management and sales to deliver successful outcomes.
Work closely with our customers to make sure they are enabled/on-boarded successfully, fully understand how to use the platform, and can successfully integrate it into their day-to-day workflows.
Drive towards improving customer understanding and usage of the Obsidian platform. This includes understanding common issues to build and improve in-product documentation and guides, as well as deliver live or recorded product training for new customers or partners.
Identify, communicate, and deliver on opportunities to improve Obsidian’s ability to support and enable our customers to be successful, including new processes, tools, or product prototypes.
Create and deliver Account Health checks and Quarterly Business Review

About You:

A strong blend of communication abilities and technical skills to be the field-facing technical ambassador for Obsidian
Experience building and managing strong customer relationships
Experience with cybersecurity, especially Cloud and SaaS security concerns
Ability to prioritize and manage multiple requests while delivering results
Experience administering and configuring SaaS applications (such as Google Workplace / GSuite, O365, Okta, Duo, etc)
Experience interacting with APIs, integrations, and middleware
An understanding of common web authentication methods (such as tokens, OAuth, SAML, etc.)
Versed in software engineering (Python) is a definite plus
Experience with cybersecurity solution stacks
Experience in incident response, threat triage, log analysis, and data correlation is a strong plus.
Willingness to travel occasionally to meet with customers, not expected to exceed 5%

Pay Transparancy

Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location, as well as the knowledge, skills and experience of the candidate. In addition to a competitive base salary, this position is eligible for equity awards and may be eligible for incentive compensation based on factors such as experience, skills, and location.At Obsidian, we are proud to be an equal-opportunity employer. We value diversity and hire for talent, passion, and compassion.

In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization. If you have a need that requires accommodation, please contact accommodations@obsidiansecurity.comInformation collected and processed as part of any job applications you choose to submit is subject to Obsidian’s Applicant Privacy Policy.Base Salary Range$145,000 - $165,000USD

Employee Benefits:

Our competitive benefits packages are designed to support our employees' well-being, both at work and at home.

Competitive compensation with equity and 401k
Comprehensive healthcare with dental and vision coverage
Flexible paid time off and paid holiday time off
12 weeks of new parent or family leave
Personal and professional development resources

Life at Obsidian Security

Led by former founding team members of Cylance and Carbon Black, Obsidian Security is a Southern California technology company living at the intersection of cybersecurity, artificial intelligence, and hybrid-cloud environments. Backed by Greylock Partners, Obsidian Security is based in Newport Beach, CA.

Thrive Here & What We ValueInnovative startup working on data products that solve hard problems | Key member of engineering and data teams, working alongside people with vast experience in both industry and academia | Tackling critical data analytics powering the product | Comprehensive healthcare with dental and vision coverage | Flexible paid time off and paid holiday time off | Personal and professional development resources</s> | Customer satisfaction, privacy, and data ethics are paramount | Passionate team optimizing for impact by solving some of the biggest challenges in cybersecurity today | Listen closely to customers, iterate quickly, and over-deliver to delight them</s> | Equal-opportunity employer | Value diversity and hire for talent, passion, and compassion | Committed to solving the challenge of SaaS Security for our customers as efficiently and effectively as possible.</s> | Listen closely to customers, iterate quickly, and (over) deliver to delight them | Equal-opportunity employer that values diversity and hires for talent, passion, and compassion</s> | In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization. | If you have a need that requires accommodation, please contact accommodations@obsidiansecurity.com | Information collected and processed as part of any job applications you choose to submit is subject to Obsidian’s Applicant Privacy Policy.</s> | Commitment to solving the challenge of SaaS Security for our customers as efficiently and effectively as possible | Equal-opportunity employer that values diversity and hires for talent, passion, and compassion.</s> | One Obsidian, One Score | Do Great Things Together | Everyone is a Pioneer</s> | 1. Customer Satisfaction, Privacy, and Data Ethics are Paramount | 2. Passionate Team Optimizing for Impact by Solving Some of the Biggest Challenges in Cybersecurity Today | 3. Listen Closely to Customers, Iterate Quickly, and OverDeliver to Delight Them | 4. Collaborative CrossFunctional Work Environment | 5. Personal and Professional Development Resources</s> | High probability of career advancement opportunities as we grow to help more customers address these emerging risks while saving time and resources in the process.</s> | Commitment to solving the challenge of SaaS Security for customers as efficiently and effectively as possible | Value for talent, passion, and compassion | Commitment to solving the challenge of SaaS Security for customers as efficiently and effectively as possible.</s> | 1. Vibrant and Passionate Ethos | 2. Dedicated to Empowering Clients and Ensuring Their Success in the EverEvolving World of Cybersecurity | 3. Collaboration Across Departments | 4. Values Growth, CustomerCentricity, and Innovation | 5. Prioritizes Customer Satisfaction, Privacy, and Data Ethics</s> | Listen closely to our customers, iterate quickly, and (over) deliver to delight them | Customer satisfaction, privacy, and data ethics are paramount.</s> | Industry-leading cybersecurity product in an environment where customer satisfaction, privacy, and data ethics are paramount.</s> | If you have a need that requires accommodation, please contact accommodations@obsidiansecurity.com</s> | Committed to solving the challenge of SaaS Security for customers as efficiently and effectively as possible.</s> | Listen closely to our customers, iterate quickly, and (over) deliver to delight them.</s> | 1. Customer Satisfaction is Paramount | 2. Data Ethics are Important | 3. Passionate Team Players | 4. Collaborative Environment | Commitment to solving the challenge of SaaS Security for customers efficiently and effectively | One Obsidian, One Score: we work together as a team towards common goals | Everyone is a Pioneer: we encourage innovation and creativity | Pay Transparency: our base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location, as well as the knowledge, skills and experience of the candidate.</s> | Listening closely to customers, iterating quickly, and delivering to delight them | Contributing to an industry-leading cybersecurity product in an environment where customer satisfaction, privacy, and data ethics are paramount</s> | 4. Collaborative Environment with Diverse Teams | 5. Business Acumen to Understand Partner Needs and Align them with Customer Requirements</s> | Customer satisfaction, privacy, and data ethics are paramount at Obsidian Security | Listen closely to customers, iterate quickly, and over-deliver to delight them.</s> | 2. IndustryLeading Cybersecurity Product | 3. Passionate Team Optimizing for Impact by Solving Some of the Biggest Challenges in Cybersecurity Today | 4. Listen Closely to Customers, Iterate Quickly, and OverDeliver to Delight Them | 5. Committed to Solving the Challenge of SaaS Security for Customers as Efficiently and Effectively as Possible</s> | Optimizes for impact by solving some of the biggest challenges in cybersecurity today | Values talent, passion, and compassion above all else</s> | Equal-opportunity employer who values diversity and hires for talent, passion, and compassion | 12 weeks of new parent or family leave | Obsidian Security is committed to solving the challenge of SaaS Security for our customers as efficiently and effectively as possible. | We listen closely to our customers, iterate quickly, and (over) deliver to delight them. | Working at Obsidian means contributing to an industry-leading cybersecurity product in an environment where customer satisfaction, privacy, and data ethics are paramount.</s> | 1. Passionate Team Optimizing for Impact | 2. Customer Satisfaction, Privacy, and Data Ethics are Paramount | 3. IndustryLeading Cybersecurity Product | 4. Comprehensive and Powerful SaaS Defense Solution | 5. EqualOpportunity Employer</s> | Collaborating with Sales Engineering, Alliances, Customer Success, Renewals, Product, Legal, Marketing, and Engineering Teams to Create a Seamless Customer Experience</s> | 2. Privacy | 3. Data Ethics | 4. Passionate Team | 5. Continuous Improvement</s> | 4. Equalopportunity employer that values diversity and hires for talent, passion, and compassion.</s> | Emphasis on customer satisfaction, privacy, and data ethics | Focus on delivering results and driving adoption throughout the customer lifecycle | Collaborative environment with sales, marketing, and product teams | Personal and professional development resources available to employees</s> | 2. Privacy and data ethics are important values | 3. Passionate team that optimizes for impact | 4. Continuous learning and improvement mindset | 1. Customer satisfaction, privacy, and data ethics are paramount. | 2. Passionate team optimizing for impact by solving some of the biggest challenges in cybersecurity today. | 3. Listen closely to customers, iterate quickly, and overdeliver to delight them.</s>

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