The Opportunity
ESW is seeking a dedicated Associate Customer Success Manager to join our expanding Client Success Management team. In this role, you will assist the CSM team in driving client sales, achieving revenue targets, and ensuring customer satisfaction.
Responsibilities
- Assist managing day to day aspects of our client’s business through cross-functional coordination of client activities and business operation deliverables through clear and effective communication.
- Respond to client questions and concerns, log incident tickets, & monitor ticketing system to ensure prompt responses and resolution.
- Assist with client reporting and leverage analysis to recommend areas of growth opportunity.
- Support internal and external cross-functional business reviews, by preparing visually compelling presentation slides.
- Assist in the development, coordination and execution of client initiative project plans.
- Ensure all client documentation is updated and maintained in Salesforce.
- Develop deep product and internal process knowledge and be a strategic problem solver with the ability to identify and implement creative solutions and process improvements.
- Become an international ecommerce subject matter expert and commitment to keep informed on latest global ecommerce trends and innovations.
Requirements
- Undergraduate degree in applicable field.
- 1-2 years of relevant business or professional experience.
- Experience successfully building and maintaining strong internal and external relationships.
- Experience with enterprise reporting systems and pulling and analyzing data sets.
- Experience creating business review presentations, with solid business principles applied
- Prior experience working with clients as an account manager preferred.
- Experience with and working knowledge of ecommerce and logistics a plus.
- Strong MS Office skills, including proficiency with Excel (pivot tables, VLOOKUP).
- Excellent PPT and presentation development skills.
- Technically savvy with strong analytical and problem-solving skills.
- Ability to communicate clearly and effectively in an oral or written capacity.
- Demonstrated ability to learn and apply basic concepts in new situations.
- Organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner.
- Sense of urgency with ability to follow-up and follow through.
- Ability to collaborate and work in a team environment as well as work independently and make sound decisions
About ESW
Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities.Guided by our values—Own It, Champion Simplicity, Win as One, and Debate then Commit—we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results.
Why join us?
- Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment.
- Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW.
- Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work.
- Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged.
ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know.
We are dedicated to ensuring equal access and opportunity for all candidates.#LI-hybrid #LI-VC1
Life at ESW
At ESW, we believe that every shopper in every country should have seamless access to their favorite brands. Our innovative software, extensive logistics infrastructure, and cross-border expertise have empowered some of the world’s most iconic brands to grow internationally while delivering a seamless, localized online shopping experience. ESW’s modular solution gives online retailers control over the end-to-end international customer journey – from checkout to returns. Learn how we can help you sell global but feel local: www.esw.com.
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Commitment to Diversity, Equity, & Inclusion</s> | Emphasis on professional and personal development for growth and success throughout your career with ESW | Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work. | Dedicated to fostering diversity, equity, & inclusion in the workplace.</s> | 4. Diversity, Belonging & Inclusion</s> | 1. Emphasis on employee engagement | 2. High performing culture that enables people to thrive and reach their full potential. | 3. Valuesdriven approach: Own It, Champion Simplicity, Win as One, and Debate then Commit.</s> | ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. | Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. | We value every individual for who they are, fostering an environment where uniqueness is encouraged.</s> | 1. Competitive salary and benefits: Your financial wellbeing is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication, and commitment. | 2. Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW. | 3. Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work. | 4. Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged. | 5. ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. | 6. If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know.</s> | Dedicated to fostering diversity, equity, & inclusion in the workplace</s> | 1. Emphasis on datadriven approach | 2. Collaborative environment | 3. Hybrid Working Model empowers employees to embrace flexibility of hybrid working and enjoy the best of office and remote work. | 4. Values every individual for who they are, fostering an environment where uniqueness is encouraged.</s> | 1. ESW values every individual for who they are, fostering an environment where uniqueness is encouraged. | 2. ESW strives to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results. | 3. ESW offers competitive salary and benefits, professional and personal development opportunities, hybrid working model, and a culture of belonging and inclusion.</s> | 2. Hybrid Working Model for Flexibility and WorkLife Balance | 3. Commitment to Diversity, Equity, & Inclusion in the Workplace</s> | 2. Values uniqueness and encourages it in the workplace | 3. Dedicated to fostering diversity, equity, & inclusion in the workplace | 4. Hybrid Working Model empowers flexibility and remote work options | 5. Competitive salary and benefits package</s> | 2. Values uniqueness and encourages an environment where it is fostered | 3. Dedicated to fostering diversity, equity, & inclusion in the workplace</s> | 14. Hybrid Working Model | 15. Emphasis on Professional and Personal Development | 16. Commitment to Diversity, Equity, & Inclusion</s> | 1. Champion Simplicity | 2. Win as One | 3. Debate then Commit | 4. Foster innovation, accountability, and teamwork | 5. Emphasize trust and drive impactful results</s> | Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities. | Guided by our values—Own It, Champion Simplicity, Win as One, and Debate then Commit—we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results.</s> | ESW values ownership, simplicity, winning as one, and debate then commit | Emphasizes innovation, accountability, and teamwork to create solutions that inspire trust and drive impactful results | Offers competitive salary and benefits, professional and personal development opportunities, hybrid working model, and a culture that values every individual for who they are.</s> | Debate then Commit</s> | Dedicated to ensuring equal access and opportunity for all candidates</s> | Values diversity, equity, & inclusion in the workplace | Hybrid Working Model empowers employees to embrace flexibility of hybrid working and enjoy the best of office and remote work</s> | 2. Hybrid Working Model Empowers Flexibility of Hybrid Working and Enjoying the Best of Office and Remote Work | 3. Values Every Individual for Who They Are, Fostering an Environment Where Uniqueness is Encouraged | 4. Dedicated to Ensuring Equal Access and Opportunity for All Candidates</s> | 1. Hybrid Working Model empowers employees to embrace the flexibility of hybrid working and enjoy the best of office and remote work. | 2. ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. | 3. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.</s> | 5. Values every individual for who they are</s> | 4. Emphasis on Professional Development | 5. Hybrid Working Model</s> | 3. Values Diversity, Equity, & Inclusion</s>
