Project Manager (Client Success team), IXT

OneDegreeTaipei, TaiwanRemote, Onsite

Job Overview

We are looking for a dynamic individual to join our team as Project Manager.As a member of a fast-growing entrepreneurial team, there are plenty of opportunities for leadership responsibilities. If you are passionate about making an impact, as well as in enabling breakthroughs in a very traditional industry through high-growth tech solutions, this is the role for you.In this role, you will be a key representative of IXT Core Solution to our existing & upcoming clients, handling communications between client business/IT users and our team of developers with a main focus to drive client success and adoption.

You will clarify project scope and business specifications, coordinate internal technical resources and assist the team in timely delivering project values with guaranteed high-quality solutions.Know more about how we deliver transformation through: https://theixt.com/OneDegree Tech Blog: https://medium.com/onedegree-tech-blog-

Responsibilities and Duties

Coordinating with geographically distributed client business users and IXT development teams to clarify system requirements and facilitate the project implementation process from kickoff to closing stage
Creating monthly and weekly plans for clients and IXT team, setting targets, and ensuring they meet the project goals, priority, and high-level timeline
Building logical and detailed documentation for requirement analysis and project
Identify project risks and dependencies with the main goal to achieve client business objectives with the best resources provided
Provide user training plan and manage client onboarding to IXT Core Solution before project go-live
Provide first layer of communication with our existing clients when issues arise, and triage them to the right person-in-charge internally in maintenance stage
Comply with IXT product SLA and resolve client issues timely
Be a partner and trusted advisor to senior executives at insurance organizations to accelerate digital transformation
Work closely with marketing and product team to align on strategy, product planning and new opportunities

Requirements

3-5+ years of experience working in a customer-facing role or in a client services team capacity in the B2B software industry and/or high-growth startups
Communicate in fluent business English / Mandarin
Exceptional verbal and non-verbal communication skills in both Chinese and English, including presenting, negotiating, and reporting
Excellent customer success skills with a knack for developing strong relationships with project stakeholders
Able to manage multiple priorities, work under fast-paced startup environment
Attention to detail, with a strong commitment and desire for high standards of work
Ability to seamlessly work with remote teams, including internal and external partners
Self-motivated, looking for a challenge and excited to make a difference

Other Benefits

To us, people are our greatest asset, and we are more than happy to invest in employees! We create a healthy work atmosphere and provide you with the tools and support for doing your job successfully. With a culture of flexibility and transparency, we believe there should be no barriers, and everyone’s contributions matter.

Work Life Balance is a must

15 days annual leaves (pro-rata for partial month at first year)
5 days full-pay sick leaves, 3 days menstrual leaves
Health check subsidy
Ergonomic-design chair and fully-equipped devices for work
Hybrid remote work and flexible working hour.

Grow together & keep learning

Conferences & external subsidy
Learning clubs to share technical skill (e.g: Frontend/Backend tech sharing, Blockchain...etc)

Work Hard, Play even Harder

Various entertainment & sports clubs, attend basketball clubs today, and play board game tomorrow!
Snacks & beverage to refill your energy anytime

Life at OneDegree

Thrive Here & What We ValueUser-Centric and Product-Lead Company Culture | Healthy Work Atmosphere | Flexible Working Hour | Work-Life Balance | Health Check Subsidy | Ergonomic Design Chair | Fully-Equipped Devices for Work | Conferences & External Subsidy | Learning Clubs to Share Technical Skills | Various Entertainment & Sports Clubs | Snacks & Beverage to Refill Energy Anytime</s> | 14. Work Life Balance is a must | 15. To us, people are our greatest asset, and we are more than happy to invest in employees! | 16. We create a healthy work atmosphere and provide you with the tools and support for doing your job successfully. | 17. With a culture of flexibility and transparency, we believe there should be no barriers, and everyone’s contributions matter.</s> | 13. OneDegree Tech Blog | 14. Dedicated professionals | 15. Exciting journey to shape the future of AI</s> | Virtual Insurer License granted by Hong Kong Insurance Authority | Leading Hong Kong virtual insurer | Ambition to bring seamless and instant insurance and claim experience through technology.</s> | 1. IXT is a technology company that provides innovative solutions for the insurance industry. | 2. The company values innovation, collaboration, and continuous learning. | 3. IXT offers opportunities for career growth and professional development. | 4. The company fosters a culture of teamwork and mutual respect among employees. | 5. IXT encourages creativity and experimentation in its work.</s> | Dedicated and technically skilled MIS and IT intern | Hands-on opportunity to work on various tasks related to IT support, website development and maintenance, and network management | Unique opportunity to gain valuable experience in a professional environment</s> | Emphasis on innovation and creativity | Collaborative work environment | Support for personal growth and development | Focus on providing excellent customer service</s> | Cymetrics is one of the leading cybersecurity solution providers in the country, offering exclusive high-end cybersecurity products. | The core values of our team lie in innovation, professionalism, and collaboration, aiming to deliver efficient cybersecurity solutions. | Our team assists the group in obtaining ISO 27001 and ISO 27017 certifications, reinforcing the group's cybersecurity governance. | We provide professional penetration testing and vulnerability scanning services, assembling a team with engineering expertise and cybersecurity specialization. | Our clientele spans diverse industries, including government, finance, manufacturing, high-tech, and e-commerce, among others.</s> | Flat culture that respects every team member's opinion. | Researching latest topics such as Web3 security. | Opportunities to participate in the development of information security tools, strengthen security platform functionality, or follow other team members doing penetration testing or open-source project research.</s> | 1. Comprehensive training | 2. 20 days of annual leave | 3. Performance bonus | 4. Birthday, marriage, parental and new pet leave | 5. Medical Insurance | 6. Flat organizational structure | 7. Young and energetic team | 8. Work from home policy</s> | 1. Stateof-the-Art Insurance Product Offering | 2. Willing to Offer Digital Asset Crime/ Specie Insurance, Directors’ and Officers’ Liability (D&O) Insurance and Professional Indemnity (PI) Insurance for Growing Crypto and Associated Industries | 3. Equipped with Talent and Resources to Offer Insurance, InsurTech and Cybersecurity Solutions in One Go | 4. Backed by Reputable Institutional Investors and Venture Capitalists</s> | Customer-first standard for insurance | Innovative products and services via digital platforms | Next-generation insurtech company committed to revolutionizing the insurance industry through design and digital innovation.</s> | Dynamic team of professionals | Opportunity to grow expertise in Web3 security</s> | Emphasis on innovation and growth | Passionate team members who are committed to achieving mission goals | Focus on providing high-quality products and services to clients | Encouragement of personal growth and development</s> | Work Hard, Play even Harder | Snacks & beverage to refill your energy anytime</s> | Collaborative and knowledge-sharing culture | Emphasis on staying updated on the latest offerings and technologies | Focus on enhancing product features and offerings based on client interactions | Strong cybersecurity expertise and insights shared among colleagues to strengthen team knowledge</s> | 1. HighGrowth Tech Solutions for Traditional Industries | 2. Collaborative Environment with Close Support from Sales & Partnership and Product Marketing Functions | 3. Subject Matter Expertise on IXT Offerings | 4. Strong Focus on Technical Capabilities of Products | 5. Passionate about Making an Impact and Enabling Breakthroughs in Traditional Industries through HighGrowth Tech Solutions</s> | 15 days annual leaves (pro-rata for partial month at first year) | 5 days full-pay sick leaves, 3 days menstrual leaves | Ergonomic-design chair and fully-equipped devices for work | Hybrid remote work and flexible working hour. | Grow together & keep learning | Learning clubs to share technical skill (e.g: Frontend/Backend tech sharing, Blockchain...etc) | Various entertainment & sports clubs, attend basketball clubs today, and play board game tomorrow! | Snacks & beverage to refill your energy anytime</s> | Emphasis on employee well-being and work-life balance | Encouragement of creativity and innovation | Opportunities for career growth and professional development</s> | Innovation, professionalism, and collaboration at our core | Deliver efficient and cutting-edge cybersecurity solutions | Active participation in global CTF competitions, achieving world-class accolades | Clients span diverse industries such as government, finance, manufacturing, high-tech, and e-commerce | Team has helped secure ISO 27001 and ISO 27017 certifications for the group and developed platforms for AI cybersecurity and Large Language Model (LLM) validation</s> | Dynamic and fast-paced environment | Opportunities for growth | Talented and diverse team | Flexible working hours and partial remote work</s> | Dynamic, fast-paced environment with opportunities for growth | Collaborate with a talented and diverse team | Work on impactful projects that shape the insurance industry</s> | Snacks & beverage to refill your energy anytime</s> | Passionate about creating rich digital experiences and deeply interested in the intersection of business and technology</s> | 1. Healthy Work Atmosphere | 2. Investment in Employees | 3. WorkLife Balance | 4. Health Check Subsidy | 5. Ergonomicdesign Chair and Fully-equipped Devices for work | 6. Learning Clubs to share technical skills (e.g: Frontend/Backend tech sharing, Product Management...etc) | 7. Various Entertainment & Sports clubs | 8. Snacks & Beverages to refill your energy anytime</s> | collaboration</s> | Technology-driven company redefining the insurance and financial services landscape.</s> | User-centric and product-led company culture | Flexible working hours and remote work options | Health check subsidy, ergonomic-design chair, and fully-equipped devices for work | Work Hard, Play even Harder culture with various entertainment & sports clubs | Learning opportunities through conferences & external subsidies and learning clubs to share technical skills.</s> | Ergonomic-design chair and fully-equipped devices for work | Various entertainment & sports clubs, attend basketball clubs today, and play board game tomorrow! | Work-Life Balance is a must | 15 days annual leaves (pro-rata for the partial month at the first year) | Various entertainment & sports clubs, attend basketball clubs today, and play board games tomorrow! | Innovative InsurTech company | Leading virtual insurer in Hong Kong | Dedicated to transforming the insurance landscape by providing seamless and instant insurance and claims experiences powered by cutting-edge technology.</s> | 1. Work Life Balance is a must | 2. 15 days annual leaves (prorata for partial month at first year) | 3. 5 days fullpay sick leaves, 3 days menstrual leaves | 5. Ergonomicdesign chair and fully-equipped devices for work | 6. Culture of flexibility and transparency | 7. Work Hard, Play even Harder | 8. Various entertainment & sports clubs, attend basketball clubs today, and play board game tomorrow! | 9. Snacks & beverage to refill your energy anytime</s>

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