ABOUT THE 1916 COMPANY
The 1916 Company is the world’s leading destination and global community for collectible luxury watches and fine jewelry. Comprising more than 20 boutiques and Collector’s Lounges in important watch markets worldwide, The1916 Company brings together the legacies of WatchBox, Govberg Jewelers, Radcliffe Jewelers, and Hyde Park Jewelers to offer a curated selection of timepieces and fine jewelry – both new and pre-owned – by the most respected brands, a dynamic media platform, and the support of trusted client advisors.
The 1916 Company’s vibrant community extends from coast to coast and around the world.
New York City Boutique
At The 1916 Company, we prioritize providing exceptional customer experiences, and our New York City Boutique plays a crucial role in achieving this goal. As a Boutique Inventory & Client Experience Associate, you will contribute to the success of the Boutique by implementing our customer-centric strategy. Your focus will be on welcoming customers and prospects into the “Watch” world, while enhancing the customer experience with the goals of building trust, fostering long-lasting relationships, and driving referrals and repeat business.
Ideal candidates will have previous experience working in luxury retail, automotive dealerships, or hospitality.
Major Duties & Responsibilities:
Sales Operations:
• Manage and oversee inventory in the NYC office• Coordinate and receive inventory transfers from other locations in the morning• Merchandise product displays to ensure an organized and visually appealing environment Complete transfers and drop shipments from the NYC location to clients and other locations• Assist client advisors with managing appointments and schedules
Office Administration:
• Ensure the office is stocked with necessary supplies, including packaging materials and food & beverage orders for clients and client advisors• Collaborate with the customer experience team to prepare for events, including liaising with building management as needed• Assist with event set-up and ensure a seamless experience for all parties involved• Support appointment scheduling, answer phones, and coordinate with client advisors• Greet clients and provide a welcoming environment, offering refreshments and ensuring a comfortable experience
Qualifications/ Skills:
· At least 2 years of previous experience in luxury retail, jewelry and watch repair; luxury hospitality environment; or luxury automobile dealerships (New Hires will receive one-on-one on the job training)· General knowledge, or interest, of jewelry and watches.· Must be able to multi-task while still providing exceptional customer service.· Experience working with Microsoft Office, including Outlook and Word.· Must be able to work retail hours including weekends and some holidays.· Excellent communication while working within a team environment.· All candidates will be subject to complete background check before hire
Compensation and Benefits
· Competitive hourly rate plus overtime· Health Care for full time employees· 401k Plan· Generous Paid Time Off· Paid Holidays· Employee Discounts· Job Type: Full-time
Hours:
· Monday to Friday, 9:00 AM – 6:00 PM (with occasional Saturdays and extended hours for events as needed)
· Work Location: In person
