The Revenue Cycle Trainer is primarily responsible for conducting orientation and training for all Revenue Cycle employees, including but not limited to departmental policies/procedures, consent procedures, medical record data base, guarantor processing, insurance processing and payer. Training will include computer training, EMR, and Revenue Cycle systems. The Revenue Cycle Trainer will also be instrumental in quality assurance functions and recommending both system and process enhancements to management. This will include utilizing denial data and identifying areas of opportunity for process improvement, as well as articulating issues and making recommendations for change.
The Revenue Cycle Trainer will incorporate appropriate updates to training programs as process changes occur and conduct regular in-services on revenue cycle enhancements. Individuals in this role must support on-going training initiatives throughout the Revenue Cycle department and have a thorough knowledge of hospital and physician-based systems as well as Revenue Cycle policies and procedures. The Revenue Cycle Trainer must have an interest in designing training programs and in evaluating user performance.
This individual must be self-directed and demonstrate the ability to manage workloads and competing priorities. The Revenue Cycle Trainer will cross train to perform other job functions within front and/or back-end revenue cycle areas.
Job Responsibilities:
- Thoroughly educate and train new Revenue Cycle employees and provide on-going training opportunities for existing staff.
- Evaluate newly hired employees during training for competence in job requirements. Follow up with the Manager of newly hired staff to ensure that competency checklists are completed 30 days from hire date.
- Design and deliver educational programs, develop documentation and training materials, as well as define and evaluate competencies to support and improve patient account functions.
- Assist with developing competency tools and proposing strategies for improving processes and implementation.
- Provide feedback to new employee's supervisor regarding performance during training and orientation period.
- Provide feedback to management team regarding potential changes or enhancements to improve staff performance and ensure work quality has a positive impact on the revenue cycle and assist in the reduction of account receivables.
- Conduct in-services for all Revenue Cycle employees on front and back-end systems.
- Act as a support resource for all levels of staff in Revenue Cycle.
- Develop and ensure Computer Based Learning (CBL) modules provide process and systems training and support initiatives for achieving Revenue Cycle goals.
- Work with Managers to implement accountability models to identify and improve staff performance.
- Maintain user training database, training schedule, class reminders, user evaluations and user key access.
- Maintain quality assurance database and provide monthly data related to process improvement.
- Access and distribute insurance carrier updates/bulletins and set-up training for any immediate payor changes.
Qualifications:
- 2+ years of Athena experience and or super user 5-7 years' experience within Revenue Cycle
- Strong knowledge of front-end processes
- Strong knowledge of back-end processes including billing, follow-up, denials, and customer service
- In-depth working knowledge of all payer rules and policies
- Effective Communication, presentation and project management
- Excellent oral and written communication
- Proficient experience in computer technology, including Microsoft word, PowerPoint and Excel.
- Strong Training and evaluative skills
Please note:
Advantia Health is dedicated to providing unparalleled healthcare to our customers by employing the most highly-qualified individuals. If you are selected for further consideration, you will be subject to a background investigation. COVID-19 and Flu vaccination or an approved request for accommodation is required as a condition of employment.
Advantia Health is an Equal Opportunity Employer that is committed to global diversity: It is a place where good people want to work, and customers want to continue to engage EOE M/F/D/V.
