About Ramp
Ramp is a financial operations platform designed to save businesses time and money. Combining corporate cards with expense management, bill payments, vendor management, accounting automation, and more, Ramp's all-in-one solution frees finance teams to do the best work of their lives. More than 25,000 companies, from family-owned farms to e-commerce giants to space startups, have saved $1B and 10M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over 35 billion dollars in purchases each year.Ramp's investors include Sequoia, Founders Fund, Thrive Capital, Khosla Ventures, Greylock, Stripe, Goldman Sachs, Coatue, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies.
The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.Ramp has been named to Fast Company's Most Innovative Companies list and LinkedIn's Top U.S. Startups for over 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine's 100 Most Influential Companies.
About the Role
Ramp is looking for a Senior IT Support Specialist, based in New York, to join our IT Operations team. This role will support all IT aspects in our NYC HQ, including onboarding, triaging support requests, assisting with AV conference rooms/Event Space, troubleshooting network issues, and managing our inventory. Unblocking our users is an absolutely critical component of our IT team and we’re looking for someone who takes pride in running a smooth operation and in all the work to make it happen!
What You’ll Do
- Provide in-person support at our NYC HQ (located near Madison Sq Park) 5 days/week and remote support for our Miami/San Francisco office. (May require travel based on business needs)
- Serve as a point of escalation for the IT Operations team on SaaS-related issues and participate in an on-call rotation
- Take ownership of small and large projects, working with various internal/external teams to accomplish goals
- Create and update technical documentation and user facing documentation where applicable
- Be an advocate for our users, understand their challenges, and look to remove bottlenecks
- Maintain and enhance the WiFi and networking infrastructure across Ramp offices
- Conduct new hire IT orientations covering best practices and services used within Ramp
What You Need
- Minimum 3 years of technical experience in an enterprise size organization
- Strong knowledge in our core tech stack including Okta, Google Workspace, Slack, MDM, Notion, and various modern SaaS tools
- Experience working with SSO technology including SAML for secure authentication and access management
- Strong attention to detail and execution oriented
- Understanding of User Lifecycle Management, managing user/role access
- Experience with general networking knowledge
Nice-to-Haves
- Experience in high growth startups
- Experience managing Meraki office networks
- Experience managing macOS/Windows
- Okta Certified Professional
Benefits (for U.S.-based full-time employees)
- 100% medical, dental & vision insurance coverage for you
- Partially covered for your dependents
- One Medical annual membership
- 401k (including employer match on contributions made while employed by Ramp)
- Flexible PTO
- Fertility HRA (up to $5,000 per year)
- WFH stipend to support your home office needs
- Wellness stipend
- Parental Leave
- Relocation support to NYC or SF
- Pet insurance
Other notices
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Ramp Applicant Privacy NoticeCompensation Range: $113.4K - $155.9K
