Reports to: Vice President, IT
Position Summary
As the Associate Director of Infrastructure and Operations, you will play a pivotal role in ensuring that our company's technological infrastructure and operations support our mission to provide solutions that aim to eradicate obesity and type 2 diabetes, for good. In this high-impact position, you will be responsible for managing a 24x7 Service Desk team, overseeing infrastructure, desktop support, and the digital experience, and efficiently handle change control processes. This role requires a strong leader who can help scale our operations to meet the demands of a high-growth business.
Primary Responsibilities
- Lead the day-to-day operations of Fractyl Health’s network, storage, security, and cloud infrastructure.
- Manage and mature the existing external IT service desk, ensuring mutually defined SLAs are achieved.
- Collaborate with existing IT service desk to support organization on-site and remain available to be on-site 4-5 days, as needed.
- Ensure harmonized, consistent IT Operations and reliable end-user support experiences for HQ and remote users.
- Oversee the deployment, monitoring, maintenance, development, upgrade, and support of security systems, servers, desktop devices, IT operations applications, networks, and the service desk.
- Implement best practices for MS-based cloud architecture, including security, compliance, high availability, and disaster recovery.
- Manage external service provider(s) to ensure all system configurations, software installations, updates, and upgrades to Windows servers, MS services, applications, and other infrastructure systems occur.
- Monitor system performance and availability, proactively taking steps to maximize uptime and performance across both cloud and on-premises environments.
- Develop capacity plans and budgets that meet the growth, scalability, and changing needs of the business, optimizing costs across cloud and on-premises infrastructure.
- Develop and test comprehensive disaster recovery and business continuity plans, particularly in cloud environments.
- Partner with IT leadership to develop, implement, and maintain IT policies, procedures, and associated plans for security, data center, desktops, and infrastructure based on industry-standard best practices, SOX, FDA, and GxP requirements.
- Collaborate with cross-functional teams to understand and meet their IT infrastructure needs, particularly in support of medical device research and development activities.
- Perform all activities in compliance with applicable regulations, Fractyl’s policies and guidelines, including, but not limited to, timely documentation of activities and maintaining all required applicable training.
- Bring a “can do” spirit to work and deliver on other responsibilities as assigned.
Education or Certification Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field.
Professional Work Experience
- 10+ years of progressive experience in IT infrastructure(including servers, networks, and storage systems) and end-user support, with at least 3 years in a leadership role.
- Expertise in managing cloud platforms (e.g., AWS, Azure) and hybrid infrastructure environments.
- Strong understanding of cybersecurity principles, compliance requirements, and risk management.
- Familiarity with regulatory frameworks such as GxP, CSV (CRF 21 Part 11) FDA, and ISO 13485 is a plus.
- Proven ability to manage third-party service providers, cross-functional teams and drive complex projects to successful completion.
- Proficiency in ITIL or other IT service management frameworks.
- Applicable experience in biotech, pharmaceutical and/or medical device industries preferred.
- Prior vocational experience in related fields a plus (i.e. Co-Ops, Internships, Fellowships, etc.).
Other Essentials and Key Success Factors
- Successful track record of working in high-growth and dynamic organizations
- Demonstrated record of intellectual curiosity, innovation and creative problem solving with an entrepreneurial spirit
- Ability to lead fast-paced projects with a keen sense of urgency to get the job done well
- Evidence of "hands-on" experience and expertise
- Proven and successful track record as a team-player and collaborator in small working environments
- Highly organized and detail oriented with a passion to deliver quality results
- Excellent verbal and written communication skills, with experience translating technical concepts into user-friendly documentation
- Highest levels of professionalism, confidence, personal values and ethical standards
Additional Position Requirements
- Ability to lift up to 50 lbs.
Travel
This position may require travel, as needed.
The description and requirements outlined above are general; additionalrequirements may apply.
