Customer Service Quality Assurance Assistant - Magazine Subscriptions

Description

What you’ll be doing…

Do you have a background in Quality Assurance with collaborative working abilities? We at Future are looking for someone with experience with Quality Assurance to join our team. As a Quality Assurance Assistant under the magazine subscriptions brand, you will ensure a top tier and consistent service is provided to our customers while delivering QA goals for the customer service and operations department. You'll support the Quality Assurance Manager in the delivery of business-critical goals as part of a supportive and dynamic team.

You will support managers in improving QA approaches and procedures. Providing feedback to sampling plans to help address areas of risk, using insight gained from discussing observations with teams. You'll conduct clear, fair and accurate reviews before submitting accurate and concise records.As a Quality Assurance Assistant you will ensure a satisfactory and consistent service is provided to business partners and customers through quality monitoring work against company processes and procedures all while ensuring the knowledge of the relevant teams within the department is maintained.

Experience that will put you ahead of the curve…

Experience working within a quality assurance role or similar experience gained through work experience all while following company deadlines and Service level agreements.
Train team members.
Work with the operation to understand their needs and lead positive change across the business
Positively influence internal and external stakeholders to deliver world-class service to customers

Improve the customer journey through customer feedback

What's in it for you

The expected salary for this role is £25,000This is a Hybrid role from our Cardiff Office, working three days from the office, two from home… Plus more great perks, which include;

Uncapped leave, because we trust you to manage your workload and time
When we hit our targets, enjoy a share of our profits with a bonus
Refer a friend and get rewarded when they join Future
Wellbeing support with access to our Colleague Assistant Programmes
Opportunity to purchase shares in Future, with our Share Incentive Plan

Internal job family level P7

Who are we…

We’re Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces.We’ve got ambitious plans that further build on our growth momentum and unlock new opportunities – and we’re looking for driven people who want to be a part of it!

Our Future, Our Responsibility - Inclusion and Diversity at Future

We embrace and celebrate diversity, making it part of who we are. Different perspectives spark ideas, fuel creativity, and push us to innovate. That’s why we’re building a workplace where everyone feels valued, respected, and empowered to thrive.When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It’s not just about what you bring to the table — it’s about making sure the table has room for everyone.Because a diverse team isn’t just good for business.

It’s the Future.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

Find out more about Our Future, Our Responsibility on our website.#LI-Hybrid

Requirements

Benefits

Life at Marketforce

Marketforce (UK) Ltd is the UKâ€™s leading newstrade sales, marketing and distribution company and part of Future PLC. As the market leader, weâ€™ve built our reputation on working effectively with all elements of the magazine supply chain to achieve our clientsâ€™ marketing and distribution objectives.

Thrive Here & What We ValueEmbracing and celebrating diversity | Fair and inclusive hiring practices | Opportunity to purchase shares in Future, with our Share Incentive Plan | Uncapped leave policy | Wellbeing support with access to Colleague Assistant Programmes</s> | Embraces and celebrates diversity, making it part of who they are. | Welcoming talent from every walk of life. | Provides uncapped leave to manage workload and time. | Offers a share of profits with a bonus when targets are hit. | Rewards referrals with bonuses when new hires join Future. | Offers wellbeing support through Colleague Assistant Programmes. | Provides opportunities to purchase shares in Future, with their Share Incentive Plan. | Has an internal job family level E6.</s> | Building a workplace where everyone feels valued, respected, and empowered to thrive | Keeping hiring fair and inclusive, welcoming talent from every walk of life.</s> | Comprehensive medical, dental, and vision insurance | Commuter benefits offered for hybrid work schedule | 401k matching | Uncapped holiday policy | Share of profits with bonus when targets are hit | Opportunity to purchase shares in Future through the Share Incentive Plan | Corporate ClassPass account for discounted plan rates | Voice and inclusion not just in recruitment processes, but everything we do. We’re an equal opportunity employer and will continue to ensure our recruitment process is free of bias and our workplaces are inclusive, positive, free of discrimination and respecting of all backgrounds and beliefs.</s> | Opportunity to Purchase Shares in Future</s> | 1. Uncapped leave, because we trust you to manage your workload and time | 2. When we hit our targets, enjoy a share of our profits with a bonus | 3. Refer a friend and get rewarded when they join Future | 4. Wellbeing support with access to Colleague Assistant Programmes | 5. Opportunity to purchase shares in Future, with Share Incentive Plan | 6. Internal job family level E7</s> | Uncapped vacation time | Comprehensive medical, dental and vision insurance | Commuter benefits offered for your hybrid work schedule | Bonus when we hit our targets | Opportunity to purchase shares in Future, with our Share Incentive Plan</s> | Offering uncapped leave and wellbeing support with access to Colleague Assistant Programmes | Providing opportunity to purchase shares in Future through Share Incentive Plan</s> | 1. Uncapped leave policy to manage workload and time | 2. Bonus when targets are hit | 3. Wellbeing support with access to Colleague Assistant Programmes | 4. Opportunity to purchase shares in Future, with Share Incentive Plan | 5. Internal job family level E5</s> | 1. Emphasis on inclusion and diversity | 2. Opportunities for career growth and development | 3. Uncapped leave policy | 4. Share Incentive Plan for employees | 5. Colleague Assistant Programmes for wellbeing support</s> | Opportunity to Purchase Shares in Future with Share Incentive Plan | Uncapped Leave for Managing Workload and Time | Wellbeing Support through Colleague Assistant Programmes</s> | Keeping it fair and inclusive, welcoming talent from every walk of life | Providing wellbeing support with access to our Colleague Assistant Programmes | Purchasing shares in Future, with our Share Incentive Plan | Having ambitious plans that further build on our growth momentum and unlock new opportunities</s> | Keeping it fair and inclusive when hiring talent from every walk of life | Providing uncapped leave and wellbeing support with access to our Colleague Assistant Programmes</s> | Welcoming talent from every walk of life</s> | Inclusive approach to flexible working | Continuing to promote diversity and inclusion not just in our recruitment processes, but everything we do.</s> | 2. Fair and inclusive hiring practices | 3. Opportunity for career growth and development | 4. Uncapped leave policy | 5. Share in incentive plan</s> | 3. Colleague Assistant Programmes for wellbeing support | 5. Emphasis on inclusion and diversity</s> | 4. Wellbeing support with access to our Colleague Assistant Programmes | 5. Opportunity to purchase shares in Future, with our Share Incentive Plan | 7. We embrace and celebrate diversity, making it part of who we are. | 8. Different perspectives spark ideas, fuel creativity, and push us to innovate.</s> | 2. Bonus for hitting targets | 5. Our Future, Our Responsibility Inclusion and Diversity at Future</s> | Bonus scheme based on hitting targets | Emphasis on inclusion and diversity, making it part of who we are.</s> | 4. Share Incentive Plan for purchasing shares in Future</s> | 1. Embracing and celebrating diversity | 3. Ambitious plans for growth and innovation</s> | 2. Share of profits with a bonus | 3. Opportunity to purchase shares in Future, with our Share Incentive Plan | 4. Internal job family level E6 | Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive.</s> | 13. Uncapped leave, because we trust you to manage your workload and time | 14. When we hit our targets, enjoy a share of our profits with a bonus | 15. Wellbeing support with access to our Colleague Assistant Programmes | 16. Opportunity to purchase shares in Future, with our Share Incentive Plan | 17. Internal job family level E6 | 18. We embrace and celebrate diversity, making it part of who we are. | 19. We keep it fair and inclusive, welcoming talent from every walk of life.</s> | 1. Inclusion and Diversity at Future | 4. Emphasis on WorkLife Balance and Wellbeing Support</s> | Uncapped leave because we trust you to manage your workload and time | Share of profits when targets are hit with a bonus | Opportunity to purchase shares in Future with our Share Incentive Plan | Internal job family level P6</s> | 2. Share of Profits with Bonus | 5. Inclusion and Diversity Emphasis</s> | 5. Internal Job Family Level E6</s> | 3. Providing Reasonable Adjustments for Employees</s> | Our Future, Our Responsibility - Inclusion and Diversity at Future</s>