ApplyDescription
The Director of Product Management, is a strategic Product Manager that creates and owns the product and product roadmap, is the liaison with the engineering team, and drives product strategy and innovation for our compelling software sold within the mortgage origination market. As the Director, Product Management at CreditXpert, you will play a critical role in shaping the strategy and features of our product to delight the customer. You will partner with Client Success and Product Marketing to understand and engage with our clients to understand and identify strategic product opportunities. As the Director of Product Management, you are strategic and creative, you have strong business acumen, you thrive in fast-paced environments, you are additive to the team, and you work effectively across functions to help the team exceed strategic business objectives. Requirements
Essential Functions:
As the Director of Product Management, you will:
- Aggressively identify opportunities for improvement and incorporate new product features on an on-going basis that solve pain points and delight customers.
- Clearly understand client needs, behaviors, motivations, frustrations and pain points and activate that understanding to enable externally focused business choices; uncover, interpret, and champion client insights to enable brand strategies, communication and marketing plans.
- Thoroughly understand competitive products and strategy, and how they influence customer decisions and our position in the market.
- Owns and drives product increment strategy in support of the product road map.
- Establish, and drive towards key metrics to measure effectiveness, identify gaps, and take swift action on areas of improvement
- Create and maintain specifications of business and product requirements.
- Work with Marketing and Engineering to ensure successful positioning and launch of our offerings.
- Working closely with Client Success to communicate with clients, conduct client interviews, and actively participate in strategic QBRs.
- Discern how value is defined and perceived by each client segment and deliver the product to meet those needs.
- Develop Persona definitions detailing tasks, goals, motivations, frustrations and pain points to show empathy for the client’s perspective. (Prod mgmt.)
- Interact with customers frequently and understands their use cases and business in great depth. (prod mgmt.)
- Set performance targets for products. (prod mgmt.)
- Approve software as ready for release (in conjunction with other key stakeholders). (prod mgmt.)
- Give final approval of deployments that have deviations from intended product experience (with UX Director).
- Provide product requirements and direction to engineering teams, owning the product backlog for multiple projects.
- Foster a culture of creativity, collaboration, speed, and innovation in a fun work environment while continuously elevating the quality and caliber of the overall organization.
- Create a productive and healthy work/life balance. Effectively manage stress, foster a flexible work environment, and keep the team focused, engaged, productive, and fulfilled.
Competencies and Criteria for Success
Job Specific Competencies:
- Innovative
- Proactive
- Creative Problem Solver
- Analytical
- Driven by Results
- Team Oriented
- Professional
- Strong Interpersonal Skills
- Detail Oriented
Do you have the X-Factor? We look for Xceptional people to join our team.
- Team Player: Are you a joiner? Are you comfortable working outside of the boundaries of your job description to support the company and team?
- Respected: Do you value integrity and display leadership qualities? Are you trusted to represent the brand well?
- Judiciously Courageous: Are you courageous enough to judiciously speak up?
- Composed: Are you composed, respectful, and calm? Do you value outcomes over output?
- Accountable: Do you own your work, your decisions, and the outcomes – good or bad?
- No Ego: Are you confident without having an ego? Would people say you are an active listener? Do you delegate where necessary, knowing that you can’t possibly know it all?
- Builder Mindset: Do you have an open mindset? Would you consider yourself a strategic doer?
- Focused: Do you easily differentiate between real problems and background noise?
Required Education and Experience
- 7+ years of product management experience managing a technology-driven product
- Demonstrated ability to originate a product idea and manage it through to revenue
- Experience understanding end users of a software product – successfully translating that into product features and experiences.
- Experience with user-centered design thinking/approach
- Successfully contributed to the strategy/vision of a product in recent work experience
- Proven ability to collaborate with all levels of an organization and the customer base to provide clear direction to the development team
- History of creating compelling positioning, messaging and thought leadership proof points
- Proven success managing a high performing team
- Mortgage industry experience helpful
Additional DetailsCategory/Level: Team Lead/DirectorClassification: ExemptPosition Type: Full-TimeSupervisory: Yes, this role has direct supervisory responsibilityTravel: RareAbout CreditXpert Inc.What makes CreditXpert an Employer of Choice
- Meaningful Mission!
- Creative, Performance Driven Culture
- Great Healthcare Benefits - most are 100% company paid
- Generous Paid Leave
- Hybrid Environment and Flexibility to work remote
- Stellar Workspace - great location/hassle free parking
- Professional Development and Tuition Assistant - we truly value continuous improvement and want to support your journey
Who we areCreditXpert Inc. is a successful software company that enjoys the freedom to chart its own path. Our team is a small, close-knit community, where each person can make a big impact. We are nimble and have thrived for over 20 years in the midst of constant industry and regulatory upheaval. We believe in using our talents to make a positive impact on the world by improving the financial lives of Americans. As lifelong learners, we have a passion for change and we constantly adapt everything (our business, internal processes, tools…). We enjoy a wide diversity of backgrounds and opinions, which can lead to passionate debates.
We wear multiple hats, often stretch beyond our comfort zone, and see failure as an opportunity to learn. We have fun inventing advanced analytical solutions and creating great user experiences.What we doIn 2000, we started a revolution by exposing the inner workings of the credit scoring industry to consumers, pioneering a new industry. Millions of people have been using our tools to take control of their credit life, gain access to better loans, and save money. More recently, we enabled the mortgage origination industry to replace guesswork with technology when trying to improve credit scores.
As a result, more consumers now qualify for a mortgage at a good rate, and thousands of loan officers, mortgage lenders and other businesses can better serve their customers.BenefitsWe strive to create a great experience for our team, not just our customers. We want everyone to be excited about their work, fulfilled and worry-free. That’s why we offer lots of autonomy, support, and the flexibility you need to balance your life. Our compensation and benefits package ensures that you can focus all your energy on creating value for our customers and the company.Our benefits include a flexible and hybrid work environment, open PTO, performance based annual bonuses, company contribution to 401(k), insurance (medical, dental, vision, ST/LT disability, life), HSA and FSA.Work EnvironmentThis job generally operates in a professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, and shared digital files. Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee in this position. Duties, responsibilities and activities may change at any time with or without notice. Salary Description$165k - $175K
