Position Summary
AMB Sports & Entertainment (AMBSE), LLC is hiring a Business Systems Analyst (BSA) that will focus primarily on the management and support of business applications within the organization including systems deployed within Mercedes-Benz Stadium. This position will report to the IT Manager of Business Systems and support the Director of Business & Stadium Systems by playing the pivotal role of interfacing between the Business and IT. Armed with in depth knowledge of the business areas and processes, the BSA helps drive value by identifying and deploying innovative solutions that enable business partners to meet strategic goals as well as enhancing the end-user experience.
The BSA works closely with internal and external teams to ensure that all systems being considered, developed, procured, and deployed will fulfill and/or exceed our needs.
Roles and Responsibilities
- Research, evaluate, and recommend business systems and applications to support business opportunities
- Facilitate meetings and lead the process of defining and writing detailed business requirements that will be utilized by internal and external teams to deliver world-class solutions
- Work closely with key stakeholders to document business and technical requirements for critical systems integrations
- Write comprehensive test cases and plans and lead the user acceptance testing process
- Assist in the implementation of application updates, releases, etc.
- Assist in the management of the software development roadmap for all stadium systems
- Maintain and manage a working relationship with our third-party system providers Develop and/or maintain end-user system documentation
- Supervise and/or provide system training
- Stay informed on the latest technology trends and provide thought leadership on new technologies both inside and outside the AMBSE organization
- Establish, monitor, and report on performance goals and KPI’s for the department.
- Coordinate teams and activities to ensure that projects are delivered on-time, with quality, and on-budget.
Qualifications and Education Requirements
- Bachelor of Science degree in Computer Science, Management Information Systems, or related field
- Five (5) to Eight (8) or more years of related business or systems analyst experience
- Experience defining, writing, and implementing detailed business and technical requirements
- Experience in diagramming business processes and or technical solutions
Required Skills
- Excellent interpersonal skills with the ability to easily and effectively interact, consult, support, and educate internal customers including senior level management
- Strong oral and written communication skills
- Proven problem solving, troubleshooting, research, and implementation skills
- Proven ability to deliver world class customer service and to build solid relationships at all levels within the organization
- Self-motivated, demonstrated ability to lead projects, and manage multiple work streams with little supervision utilizing strong time-management skills
- Demonstrated ability to excel in a team centered environment
- Drive to keep technical skills current
- Ability to work well with and achieve exceptional results through others
