Overview
The Development Associate is a member of a collaborative, community-centric Development department that strengthens relationships with donors while increasing support and awareness of the agency. This role is responsible for supporting department operations and donor stewardship.Key Role Responsibilities
- Accurately records gifts in the CRM and produces giving reports
- Guided by self-disclosure and/or publicly available information, maintains and updates donor records within the CRM
- Produces accurate and appropriately personalized acknowledgment letters/emails in a timely manner
- Ensure offers of in-kind gifts-are appropriately vetted with program staff prior to acceptance; coordinates receipt of in-kind gifts with the Clinic Administration department.
- Responds to donor inquiries to address needs and answer questions
- Supports agency involvement in workplace giving programs, federated campaigns and enrollment in donor incentive programs
- Reconciles donations with the Finance department monthly
- Provides administrative support for activities such as mailings, thank-a-thons and events
Key Agency Responsibilities In addition to role responsibilities, each staff member has the following responsibilities as a part of their employment:
- Models and reinforces our core values: dignity, authenticity, hope, justice, passion and balance
- Actively participates in both performance improvement and advocacy activities that support the agency mission
- Protects our clients’ personal health information by maintaining compliance with HIPAA and relevant health care related IT security regulations
- Performs other duties on an as-needed basis
Knowledge, Experience and Skills
Formal Education and Training
- High School diploma or equivalent required
- Associate’s degree, preferred; relevant work experience may substitute for formal education
Experience
- One or more years of experience working in a fast-moving environment or related field
- One or more years of experience providing customer service to a range of customers
- Experience in word processing
- Experience with data entry in spreadsheets and/or databases
- Experience with fundraising software; SalesForce preferred
- Experience in mail handling
Skills
- Exemplifies professionalism through positivity and good customer service
- Holds self to high standards of honesty and integrity
- Persistent, action-oriented and deadline-driven
- Builds rapport; has good interpersonal and communication skills
- Learns and adapts quickly; is self-reflective
Health Care for the Homeless is an Equal Opportunity Employer
19.00 To 22.00 (USD) Annually
