Customer Success & Partner Engagement Manager, EdTech – UK (remote)

SecurlyUnited KingdomRemote

Company Overview

Securly is a leading provider of student safeguarding, AI-driven wellness, and digital learning solutions, trusted by 13,000+ schools and MATs worldwide. Our technology monitors 10+ billion online activities, ensuring the safety and well-being of 20+ million students. Recognized as an EdTech Product of the Year and Top Place to Work, we work with reseller partners and UK schools/MATs to support safeguarding, student wellbeing, and digital learning.

About the Role

This high-ownership role focuses on renewals, expansions, and advocacy, working through reseller partners while directly supporting schools and MATs. As Client & Partner Success Manager – UK, you'll manage renewals and growth via resellers, while ensuring schools maximize Securly’s solutions. You’ll also collaborate across Sales, Product, Engineering, and Support to enhance the customer experience.

Key Responsibilities

Partner & Customer Renewals & Expansion

Drive renewals & expansion with reseller partners and direct school/MAT clients.
Support partners in identifying at-risk accounts and ensuring customer retention.
Provide forecasting insights for revenue planning.

Customer Engagement & Advocacy

Build relationships with school/MAT leaders to maximize adoption.
Conduct business reviews & success planning for retention and upsell opportunities.
Represent UK customer needs to Product, Engineering, and Support.
Refine Customer Success workflows and best practices.

What We’re Looking For

EdTech & UK Education Experience – Understanding of school/MAT operations & decision-making
Customer Success & Renewals Expertise – Proven success in retention & account growth
Partner & Channel Management – Experience with resellers & distribution models
Relationship Building – Strong engagement with partners & customers
Resilient & Performance-Driven – Thrives in fast-moving environments

Why Join Securly UK?

Lead & Shape UK Success – Own renewals, expansion & partnerships in a key growth market.
High-Impact Role – Work closely with leadership, influencing strategy and customer success.
Autonomy & Flexibility – No bureaucracy, remote-first culture.
Trusted by Schools & MATs – Make a real impact on student safety & digital learning.

Benefits Package

Compensation: Base £55K-£60K, OTE up to £85K (uncapped)
100% Remote – UK-based
Annual Leave: 20 days + bank holidays
Pension: Standard UK Workplace Scheme
Professional Development: £750 annual stipend
Mental Health Support: Unlimited access
Travel: ~5 industry events per year

Securly is an equal-opportunity employer committed to fostering an inclusive and diverse workplace. We welcome applications from all qualified individuals, regardless of age, disability, gender, sexual orientation, race, religion, or any other legally protected characteristic. #EdTech #CustomerSuccess #PartnerManagement #Renewals #Upselling #MultiAcademyTrusts #LI-Remote

Life at Securly

Cloud-based web filtering for K-12 Schools | Parental controls for families | Manage screen time. Any device, anywhere. Not only a pioneer, Securly is also one of fastest-growing EdTech companies in Silicon Valley. Maybe even the world. Our ground-breaking tech allows schools and parents to keep kids safe in what is an increasingly digital world. Our goal is not to censor the Internet, but to mitigate the negative effects it can have on children. To us, a safer world for kids is a goal worth having. Our cloud-based web filter keeps students safe, parents in the loop, and school costs down. On top of this, we are paving the way with an AI that alerts parents and counselors to instances of cyberbullying or even self-harm. Our tech can literally save lives. Pretty cool, right Not many tech companies can say that. From the coders to the engineers to the interns, everyone at Securly is motivated to make the Internet safer for millions of kids and, as a result, make them better digital citizens. That said, we're always on the lookout for like-minded people to help us expand our ranks. Securly was founded by two network security veterans with a combined 20+ years of security experience. We proudly serve over 1000 school districts and more than 2M students and staff throughout the world.

Thrive Here & What We Value* Emphasis on innovation and growth* Commitment to employee wellbeing and mental health resources* Recognition for top places to work multiple years in a row* Unlimited vacation (flex time) and annual $1,000 professional development stipend* Company-sponsored events/outings on a quarterly/annual basis* Robust benefits package* Continual Learning and Growth* Partnership

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