Recycling Management Resources (RMR), one of the fastest growing recycling companies in North America, is dedicated to maximizing its client’s revenue generation from recyclable paper.
Become a Valuable Part of Our TeamOur People Are Our Business. Employing talented people who align with our company's purpose and values is key to Recycling Management Resources (RMR) success. At RMR, our most valued assets are our people. Our most valued principle is an uncompromising commitment to the health and safety of those people. RMR keeps safety at the forefront of our business with a comprehensive safety training program, daily safety meetings in all facilities, and a safety incentive program for all employees. Think P.A.P.E.R: People First, Accountable, Passionate, Ethical, Relentless Not Ready Yet? Join our Talent CommunityThe Opportunity:The Outbound Customer Service Specialist is responsible for the daily management of orders shipping out of the recycling plants to customers. This position reports to the Customer Service Manager.How you will make an impact:The duties and responsibilities associated with this role include, but are not limited, to the following items:
- Accurately and timelyentering orders and ensuring all orders are closed within the proper timeline window.
- Adding received weight information to the Outbound (OB) Weights Report.
- Ensuring pricing accuracy on all shipments – product and freight.
- Updating all Service Orders in cieTrade once Purchase Order (PO) is received from customers.
- Confirming pricing is correct before closing of loads.
- Communicating and coordinating with Transportation Team to ensure orders are tendered in a timely manner.
- Daily coordination with plant operations on material to be picked up following day.
- Maintaining daily the Outbound virtual board for the plants reflecting all shipments.
- Ensuring POs are updated on the virtual board.
- Coordinating with sales the movement of material and provide customer support.
- Attending weekly inventory calls to ensure all volume is scheduled for the current and following week.
- Communicating to sales and customers when there are deviations in shipping schedule.
- For export orders, ensuring timely receipt of all necessary pictures and other required documentation for the customer.
- Verifying maximum weights are being loaded on each export container; and communicating to operations any variances less than the min/max on PO.
- Coordinating set up of new customers with – sales, accounting, and plant operations.
- Processing all freight invoices in cieTrade.
Travel Demands:Anticipated travel is less than 10%.What you need to succeed:
- High School diploma or equivalent
- 3+ years of experience
- Experience with cieTrade or equivalent operating system
- Proficiency in Microsoft Office Suite
- Excellent Customer Service Skills
- Strong Attention to Detail
- Ability to work individually or as a team
- Ability to problem solve /handle matters of complexity in a fast-paced environment
- Ability to exercise independent judgment to support continuity of business operation
What we offer:RMR offers a competitive Benefits package to include Medical, Dental, Vision and 401k match, as well as voluntary benefits such as short-term disability, long-term disability, and life insurance. We also offer Paid Time Off and Holiday pay.If interested, please apply for immediate consideration, and come join our team!Recycling Management Resources, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, genetic information, disability or protected veteran status.
For more information, please review the "EEO is the Law" Poster.If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this website as a result of your disability. Please contact hr@wilmingtonpaper.com if you require an accommodation.
