The Opportunity
We are seeking a Senior Salesforce Administrator to join our Revenue Operations team, with added responsibilities supporting Salesforce architecture and solution design. This individual will play a critical role in the management, optimization, and scalability of our Salesforce ecosystem. Partnering closely with internal stakeholders, this role ensures the successful adoption, health, and continuous improvement of our go-to-market systems (including Salesforce), enabling a seamless and effective user experience across the business.Reporting to the Head of Revenue Operations, this individual will not only own the day-to-day administration of Salesforce but will also collaborate on strategic architectural decisions that scale with our growth.
The ideal candidate has a strong understanding of the Salesforce platform, an architect-level mindset, and a passion for driving operational excellence.
Location:
This position is hybrid with 3 days/week onsite in either our Atlanta, GA or Oakville, ON office.
Duties and Responsibilities
Salesforce Administration & Architecture
- Own the end-to-end management of the Salesforce ecosystem, including system configuration, maintenance, optimization, and upgrades.
- Partner with cross-functional teams (Sales, Marketing, Customer Success, Finance) to design and implement scalable Salesforce solutions that align with business needs.
- Collaborate on Salesforce architecture decisions, ensuring adherence to best practices for security, scalability, and performance.
- Analyze complex business requirements and translate them into technical solutions within Salesforce.
- Support and enhance system integrations (e.g., marketing automation, CPQ, billing, support platforms).
- Map existing business processes, identify opportunities for automation, and create a unified, centralized source of truth.
- Lead all basic and advanced administrative functions, including user management, profiles, permission sets, flows, reports, dashboards, workflows, and approval processes.
- Serve as the primary point of contact for all Salesforce inquiries, owning the support ticketing system and ensuring timely resolution.
- Ensure data integrity through ongoing data hygiene practices and governance strategies.
- Own release management processes, sandbox management, and deployment of configuration changes.
Enablement & Change Management
- Onboard, train, and coach new users while growing Salesforce skills and adoption across the organization.
- Develop clear documentation, knowledge bases, and user guidelines to promote best practices.
- Design, document, test, and deploy new features and functionality with a focus on minimizing manual processes and repetitive tasks.
- Collaborate with stakeholders to align Salesforce functionality with go-to-market strategy and execution.
- Proactively identify system and process improvements to drive efficiency and scalability.
Qualifications
- 5+ years of Salesforce experience, preferably in a B2B SaaS environment.
- 3+ years as a Salesforce Administrator with a track record of supporting complex Salesforce environments.
- Proven experience with Sales Cloud and Service Cloud (Marketing Cloud, CPQ, or other Salesforce products a plus).
- Salesforce Administrator Certification required; Salesforce Architect-related certifications (e.g., Application Architect, System Architect) are highly desirable.
- Hands-on experience supporting or contributing to Salesforce architectural design and scalable solutions.
- Strong understanding of Salesforce best practices, including security, data management, integration, and automation.
- Experience working closely with business leaders to define, document, and implement business processes within Salesforce.
- Proficient in managing system integrations, third-party applications, and AppExchange solutions.
- Excellent communication skills with the ability to collaborate across all levels of the organization.
- Demonstrated ability to evaluate and assess the impact of new business requirements on the Salesforce platform.
Core Competencies
- Solution Architecture
- Problem-solving
- Project Management
- Communication
- Results Orientation
- Analytical Thinking
- Strategic Planning and Organization
- Teamwork and Collaboration
- Critical Thinking and Decision-Making
- Conceptual and Systems Thinking
Key Performance Indicators
- Data Quality: Reliability, accuracy, and completeness of Salesforce data.
- System Optimization: Successful implementation of new systems, features, and process improvements.
- Adoption: High levels of usage and satisfaction from internal stakeholders.
- Scalability: Architecture and solutions designed to support business growth.
What It's Like to Work at Euna Solutions At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement. Here are some of the perks that Euna employees enjoy: 💵 Competitive wages We pay competitive wages and salaries, and we only expect an honest 40-hour week for it. 🧘♀️ Wellness days What’s better than a long weekend? An extra-long weekend! Euna Employees enjoy 2 extra days off in the summer to extend long weekends! Extra days to decompress and spend time doing the things you love.🙌 Community Engagement Committee At Euna, we know how important it is to give back.
Our community engagement committee looks for ways to give back to our local communities through time, gifts and skills. 🕰 Flexible Work DaysWe understand that what a workday looks like differs by employee and the role requirements. Through our interview process we’ll work with you to ensure it’s a fit for you and the specific role you’re interested in. 💰 Benefits Ask us for a copy of our health and dental benefits! 🎉 Culture committee Celebrate at every occasion with the culture team! They make sure that our team’s culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun. We believe in embracing new perspectives and optimizing impact.
If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements, we encourage you to apply! We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know. For any inquiries or requests regarding accessibility at Euna Solutions, please email recruiting@eunasolutions.com or call our office at 1.877.707.7755.
Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.
