IT Support Engineer

The Role

**When applying please include a 1-page Cover Letter briefly outlining your experience in IT and why you are looking to work for Quint. **

Overall Responsibilities:

• Assist in the installation, configuration, and maintenance of hardware, software, and operating systems
• Assess, prioritize, and monitor support tickets, escalating incidents to the relevant support teams if issues cannot be resolved independently.
• Manage and troubleshoot: Azure AD, Outlook, Outreach, Slack, Salesforce, Papercut, Adobe, DocuSign, Datto RMM, Entra ID, and Microsoft 365
• Deploy, configure, and manage Microsoft 365 services, including Azure AD, Exchange Online, SharePoint Online, Teams, and OneDrive for Business
• Stay current with M365 updates, security threats, and new features, recommending and implementing improvements
• IT Audio/Visual Services: Work closely with the IT Manager to provide Audio/Visual services, i.e., set up, operate, and support Audio/Visual equipment and solutions and services for internal and external meetings and events.

Endpoint Management and Vulnerability Management

• Conduct IT asset management and software audits, ensuring licensing compliance.
• Perform routine system maintenance tasks such updates and backups
• Ensure all system and security patches provided by OEMs and software vendors are deployed utilizing desktop management and software update systems/tools
• Monitor patch releases and provide resolution for vulnerabilities on client devices
• Ensure endpoint devices are fully patched, and antivirus software is current
• Perform regular security vulnerability scans and monitoring

Network Administration:

• Support the maintenance and administration of network infrastructure, including switches, routers, and firewalls.
• Collaborates with network administrators to implement network upgrades and improvements
• Monitor network performance, identify potential security vulnerabilities, and implement appropriate measures to safeguard the network.

Security and Data Protection:

•  Assist in implementing and enforcing security measures to protect systems and data from unauthorized access.
•  Contribute to the development and maintenance of IT security policies and procedures.
•  Conduct periodic security audits and vulnerability assessments to identify and mitigate risks.

Requirements

• Associate's degree in information technology, computer science, or a related field (or equivalent work experience). 3-5 years of experience preferred.
• Certifications (e.g., Microsoft Certified: Azure Administrator, Microsoft Certified: Azure Solutions Architect, Microsoft Certified: SharePoint Associate) are a plus

• Solid understanding of computer systems, networks, and operating systems (e.g., Windows, Linux).
•  Familiarity with hardware components, such as servers, switches, and routers.
•  Knowledge of cloud platforms (e.g., Microsoft Office 365, Salesforce) is a plus.
•  Basic understanding of cybersecurity principles and best practices.
• Familiarity with scripting (PowerShell, Bash)
• Experience with Azure AD, hybrid identity management, and zero-trust principles
• Familiarity with compliance standards (e.g., GDPR, SOC 2)
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Willingness to learn new technologies and stay updated with industry trends