Customer Support Associate

AvidbotsHyderabad, Pakistan | TelanganaOnsite

Job Description

Overview:Avidbots India Pvt Ltd is seeking a dedicated and enthusiastic Customer Support Associate to join our Remote Assistance Process team. As a Customer Support Associate, you will be responsible for assisting our robots remotely and ensuring they efficiently clean our customers' areas. This is an excellent opportunity for recent graduates who are passionate about technology and customer service to start their careers with a dynamic and innovative company.Key Responsibilities:Monitor and assist robots in real-time to ensure they perform cleaning tasks effectively and efficiently.Respond promptly to customer inquiries and provide support through various communication channels (email, chat, phone).Troubleshoot and resolve technical issues related to robotic operations.Provide customers with accurate information and solutions to their queries.Collaborate with the technical team to escalate and resolve complex issues.Document and maintain records of customer interactions and technical issues.Continuously improve knowledge of company products and services to provide better assistance.Requirements:Bachelor's degree in any discipline.Strong problem-solving skills and attention to detail.Excellent communication skills, both written and verbal.Ability to work independently and as part of a team.Comfortable with technology and eager to learn new systems and tools.Availability to work in shifts, including weekends and holidays if required.Previous customer service experience is a plus but not mandatory.What We Offer:Competitive salary and benefits package.Comprehensive training and ongoing support.Opportunity to work with cutting-edge technology in the robotics industry.Friendly and collaborative work environment.Career growth and development opportunities.How to Apply:Interested candidates are encouraged to send their resume and a cover letter to [your email address] with the subject line "Customer Support Associate - Remote Assistance Process Application."Join us and be a part of a team that's revolutionizing the way cleaning is done through innovative robotic solutions!Avidbots India Pvt Ltd is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Life at Avidbots

Thrive Here & What We Value1. Agile Methodologies | 2. Front end UI | 3. Object Oriented Programming | 4. Basic skills with Linuxbased operating systems (bash scripting, command line, etc) | 5. Nice to have: Experience with Sisense for Cloud Data Teams (Periscope), Understanding of ROS concepts, localization, and Robotics in general.</s> | Emphasis on collaboration and teamwork | Focus on providing excellent customer service | Encourages continuous learning and professional development | Values work-life balance</s> | Employee-focused organization | Certified Great Place to Work® consecutively for the last 5 years | One of Deloitte's Fast 500 (2021) | Multicultural organization founded by international students | Zero tolerance policy for discrimination or hate against members of any race, religion or sexual orientation | Professional working environment and culture | Commitment to building a diverse workforce</s> | Avidbots is an equal opportunity employer committed to building a diverse workforce. | We encourage individual achievement and recognize the strength of a diverse workforce. | We hold our executives to the same standards as all of our employees, and we believe work should be a safe space for all. | Avidbots has an absolutely zero tolerance policy for discrimination or hate against members of any race, religion or sexual orientation. | We also offer a professional working environment and culture and believe that work / life balance is critical to ensure the happiness/well-being of our people. Upon request, Avidbots will provide reasonable accommodation for applicants with disabilities throughout the recruitment and selection process.</s> | 1. Employeefocused organization | 2. Certified a Great Place to Work® consecutively for the last 5 years | 3. One of Deloitte's Fast 500 (2021)</s> | 2. Certified Great Place to Work® for the last 5 years | 4. Passionate and talented individuals welcome to join our team | 5. Commitment to delivering intelligent and autonomous robotic solutions that not only enhance operational efficiency but also promote a cleaner and healthier world.</s> | As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. | We offer a professional working environment and culture and believe that work/life balance is critical to ensure the happiness/well-being of our people.</s> | 2. Certified as a Great Place to Work® consecutively for the last 5 years | 5. Avidbots is an equal opportunity employer committed to building a diverse workforce</s> | 3. Deloitte's Fast 500 (2021) | 4. Diverse Canadian Company founded by international students | 5. Zero Tolerance Policy for Discrimination or Hate against members of any race, religion or sexual orientation</s> | 2. Certified as Great Place to Work® for the last 5 years | 4. Hybrid role based out of Kitchener office 12 days per week | 5. Commitment to building a diverse workforce</s> | High-performance culture that fosters continuous improvement and process discipline | Adherence to security, compliance, and industry best practices in all support activities and maintain proper documentation.</s> | 2. Certified Great Place to Work® for 5 years | 4. Commitment to Building a Diverse Workforce | 5. Zero Tolerance Policy for Discrimination or Hate</s> | Dynamic IT Team at Avidbots Corp. | Emphasis on innovation and staying ahead in technology | Collaborative work environment | Opportunities for growth and development | Strong focus on customer satisfaction and success</s> | Avidbots is committed to delivering intelligent and autonomous robotic solutions that not only enhance operational efficiency but also promote a cleaner and healthier world. | Our groundbreaking autonomous cleaning robots, specifically the Neo 2 and Kas, are redefining the cleaning industry by offering state-of-the-art technology, advanced navigation, and data-driven insights to businesses across the globe. | Avidbots is an equal opportunity employer committed to building a diverse workforce. As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. | We also offer a professional working environment and culture and believe that work / life balance is critical to ensure the happiness/well-being of our people.</s> | 4. Multicultural Organization | Employee-focused organization that has been certified a Great Place to Work® consecutively for the last 5 years | Headquartered in Kitchener, ON, Canada</s>

Customer Support Associate

Life at Avidbots

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