Customer Care Associate, RA (Remote Assistant)

AvidbotsCali, ColombiaHybrid

Customer Care Associate, RA - Rotating 8 hours shift 24/7, English

Headquartered in Kitchener, ON, Canada, Avidbots is a full-stack robotics company that designs and manufactures all aspects of our hardware and software solutions. Our flagship product is a robot named Neo - an autonomous floor-scrubbing robot designed to clean hard surface floors with minimal human intervention. We offer comprehensive sales, service and support to our customers on four continents. Avidbots is bringing robots to everyday life to expand human potential. Our robot Neo is widely deployed and trusted by the world’s leading facility management companies as well as global organizations.We are looking for a specialist in remote monitoring to help our deployed robots through our online platform, as well as receive customer requests and calls, making sure the experience with the robot is extraordinary.This role has a great impact on the future growth of our company as we deploy robots in the field.

He/She will work hand in hand with experienced staff in customer service in the area of robotics and will be supported by an experienced team of veterans and programmers throughout their professional growth, always aiming at the success of our clients.Our ideal candidate is analogically like an "eagle" who can watch out for robots in the field, quickly identify problems and transfer them to the right person on the Avidbots team.Main tasks:* Supervise our fleet of deployed robots remotely identifying issues and solving them using our internal tools.* Record and document remote monitoring events (filing fault reports, etc.)* Investigate and suggest improvements to internal tools and other processes.Requirements: * Fluent in conversational English (intermediate to advanced level)* Background in customer service.

Engineer, technologist or technician would be a plus* Availability to work 24/7 on weekly rotating shifts including weekends.Benefits* Fitness program: Available budget for each employee to foment healthy activities.* Referral program: Bonus in case of recommendation of new talent to the company* Continuous education program: Reimbursement in case of continuous education according to the policy.

Life at Avidbots

Thrive Here & What We Value1. Agile Methodologies | 2. Front end UI | 3. Object Oriented Programming | 4. Basic skills with Linuxbased operating systems (bash scripting, command line, etc) | 5. Nice to have: Experience with Sisense for Cloud Data Teams (Periscope), Understanding of ROS concepts, localization, and Robotics in general.</s> | Emphasis on collaboration and teamwork | Focus on providing excellent customer service | Encourages continuous learning and professional development | Values work-life balance</s> | Employee-focused organization | Certified Great Place to Work® consecutively for the last 5 years | One of Deloitte's Fast 500 (2021) | Multicultural organization founded by international students | Zero tolerance policy for discrimination or hate against members of any race, religion or sexual orientation | Professional working environment and culture | Commitment to building a diverse workforce</s> | Avidbots is an equal opportunity employer committed to building a diverse workforce. | We encourage individual achievement and recognize the strength of a diverse workforce. | We hold our executives to the same standards as all of our employees, and we believe work should be a safe space for all. | Avidbots has an absolutely zero tolerance policy for discrimination or hate against members of any race, religion or sexual orientation. | We also offer a professional working environment and culture and believe that work / life balance is critical to ensure the happiness/well-being of our people. Upon request, Avidbots will provide reasonable accommodation for applicants with disabilities throughout the recruitment and selection process.</s> | 1. Employeefocused organization | 2. Certified a Great Place to Work® consecutively for the last 5 years | 3. One of Deloitte's Fast 500 (2021)</s> | 2. Certified Great Place to Work® for the last 5 years | 4. Passionate and talented individuals welcome to join our team | 5. Commitment to delivering intelligent and autonomous robotic solutions that not only enhance operational efficiency but also promote a cleaner and healthier world.</s> | As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. | We offer a professional working environment and culture and believe that work/life balance is critical to ensure the happiness/well-being of our people.</s> | 2. Certified as a Great Place to Work® consecutively for the last 5 years | 5. Avidbots is an equal opportunity employer committed to building a diverse workforce</s> | 3. Deloitte's Fast 500 (2021) | 4. Diverse Canadian Company founded by international students | 5. Zero Tolerance Policy for Discrimination or Hate against members of any race, religion or sexual orientation</s> | 2. Certified as Great Place to Work® for the last 5 years | 4. Hybrid role based out of Kitchener office 12 days per week | 5. Commitment to building a diverse workforce</s> | High-performance culture that fosters continuous improvement and process discipline | Adherence to security, compliance, and industry best practices in all support activities and maintain proper documentation.</s> | 2. Certified Great Place to Work® for 5 years | 4. Commitment to Building a Diverse Workforce | 5. Zero Tolerance Policy for Discrimination or Hate</s> | Dynamic IT Team at Avidbots Corp. | Emphasis on innovation and staying ahead in technology | Collaborative work environment | Opportunities for growth and development | Strong focus on customer satisfaction and success</s> | Avidbots is committed to delivering intelligent and autonomous robotic solutions that not only enhance operational efficiency but also promote a cleaner and healthier world. | Our groundbreaking autonomous cleaning robots, specifically the Neo 2 and Kas, are redefining the cleaning industry by offering state-of-the-art technology, advanced navigation, and data-driven insights to businesses across the globe. | Avidbots is an equal opportunity employer committed to building a diverse workforce. As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. | We also offer a professional working environment and culture and believe that work / life balance is critical to ensure the happiness/well-being of our people.</s> | 4. Multicultural Organization | Employee-focused organization that has been certified a Great Place to Work® consecutively for the last 5 years | Headquartered in Kitchener, ON, Canada</s>

Customer Care Associate, RA (Remote Assistant)

Life at Avidbots

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