WHO WE ARE
Empowering Connections, Inspiring PossibilitySageNet is a leading managed services provider specializing in connectivity, digital signage and cybersecurity. The company connects, manages and protects technologies and devices across widely distributed enterprises. SageNet’s people, processes and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives.The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization.What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections.
This is a two-fold calling. First, the company creates trusted, reliable and secure technological connections for its customers. Second, and perhaps even more importantly, SageNet works tirelessly to build trusted human connections with its customers, partners and communities. The company believes that by creating, discovering and nurturing these trusted connections, SageNet enhances the world that connects us all.With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes the nation’s largest retail, financial, healthcare, utilities and energy organizations.
SageNet manages communications for more than 430,000 endpoints. Headquartered in Tulsa, SageNet has regional offices in Atlanta and Washington, D.C.
WHAT YOU’LL DO
As a Customer Success Intern, you’ll join our team for a ten-week period, lasting from June to August. The internship requires 40 hours of on-site work per week.The ideal candidate will be a junior or senior at the time of the internship, enrolled in an undergraduate degree program. Our paid internship offers students the opportunity to gain practical experience in customer success, analytics, strategy, sales, network services, digital signage/experience, and cybersecurity. The intern will work closely with the customer success team to build relationships with clients, monitor service performance, and contribute to retention and growth strategies.
Major duties and responsibilities:
- Assist in managing customer relationships for managed network services and digital experience solutions.
- Support the onboarding, implementation, and ongoing success of customer accounts.
- Help identify customer needs related to network services, connectivity, and digital signage to suggest tailored solutions.
- Engage with customers through regular check-ins, business reviews, and support to understand their goals.
- Collaborate with internal teams (technical, product, support) to resolve customer issues and improve processes.
- Assist with gathering customer feedback and identifying opportunities for service improvement.
- Help identify risks and proactively support strategies to reduce churn.
- Assist in identifying upsell and cross-sell opportunities for network services and digital signage.
- Monitor service performance metrics to ensure customers are receiving optimal value from services.
- Contribute to Quarterly Business Reviews (QBRs) by preparing relevant data and insights.
WHO YOU ARE
Key Qualifications
To perform this role successfully, the Customer Success Intern must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, education, and overall experience required for the role.
- Currently enrolled as a junior or senior in an undergraduate program.
- Exceptional verbal and written communication skills.
- Ability to thrive in a dynamic, customer-facing environment.
- Strong interest in customer success, network services, analytics, strategy, sales operations, and digital signage/experience solutions
- Proven ability to collaborate effectively with cross-functional teams
- Additional skills: Proficiency in Excel, PowerPoint, SharePoint, Power BI, and SmartSheet.
Benefits of This Internship
- Practical experience with customer success and managed network services.
- Opportunities for mentorship and training with experienced Customer Success Managers and cross-functional teams, including Sales, Engineering, Operations, Finance, and IT.
- Opportunity to contribute to strategies for customer retention, satisfaction, and growth.
- Ability to collaborate with and present to C-suite executives and leadership teams.
- Learn how to develop processes and effectively manage expectations, systems, and teams.
WHERE YOU’LL WORK
- Work onsite in our Marietta, GA office 5 days a week.
- Business casual work environment
- Ability to work in a fast-paced environment and manage multiple priorities.
- Positive mindset, fearless to ask questions and push against status quo.
- Ability to drive projects to completion on time.
- Strong desire to work in a collaborative team-driven environment.
PHYSICAL REQUIREMENTS
- Sit and/or stand for long periods
- Use of hands and fingers extensively
- Work on a computer 5 – 10 hours a day
CLASSIFICATION*:
Non-exempt
POSITION TYPE:
Full-Time
TRAVEL REQUIREMENTS:
None
DIRECT REPORTS:
None
SAFETY SENSITIVE:
No
Ready to join a team that values trusted connections? Apply now!
Equal Opportunity Employer
SageNet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Legal Disclaimer
This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required. SageNet reserves the right to modify this job description at any time, with or without notice. Employment with SageNet is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. SageNet will provide reasonable accommodations for qualified individuals with disabilities.As a managed services provider, SageNet maintains a high level of information Security.
SageNet has a published Information Security Policy and provides mandatory Security Awareness Training for all employees. SageNet requires that all employees adhere to published SageNet security policy, failure to do so may result in termination of employment. The SageNet security program is only as strong as our people and as such it is the responsibility of all employees to protect corporate and customer data following best practices and policies.
Attention All Third-Party Agencies, Headhunters, and Recruiters
SageNet will not accept candidate submissions by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to SageNet will be considered SageNet's property. SageNet will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. SageNet is not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. SageNet only forms contracts with recruiters with whom we have an established business relationship and with whom we have a signed agreement.
All third-party contact with SageNet must be through our Talent Acquisition Department. Any contact made outside of the SageNet Talent Acquisition Department by a third party will cancel any future business relationships between the third party and SageNet. Please contact Alyssa.Westhusings@sagenet.com for any questions.
