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Summary
The Sales Administrator provides direct client assistance in the following areas of sales support: equipment and integration order management (including entry/status/invoicing/returns), project coordination (including coordination of logistical but not technical aspects), problem resolution, and administrative support. This position is assigned to support specific Sales Representatives.
Responsibilities
- Completing order entry, updating orders as needed, working with the warehouse to stage and ship orders, provide tracking as needed, and invoicing orders
- Communicating pricing adjustments, product availability and status of back ordered items with the appropriate parties (in collaboration with the purchasing department)
- Processing returns and corrections to orders or invoices
- Monitoring and closing out open orders and returns
- Processing internal documentation for integration proposals upon acceptance and maintaining documentation throughout project changes and completion.
- Serving as the point of contact to the customer for integration project logistics, including: verifying the site/shipping information, setting/confirming client expectations, obtaining approval for any direct shipments and coordinating project installation dates, including rush product changes
- Coordinating product availability in conjunction with scheduled installation dates, including rush product changes
- Creating and maintaining client files; ensuring the correct documentation is accessible and properly organized/named
- Sharing responsibility for regular report and contract maintenance with other Sales Support staff
- Gathering information for assigned Sales Reps and preparing documentation for clients as requested; may include quotes, new account applications, tax exempt documentation, contracts, and product or project information
- Providing support for assigned Sales Reps, including fielding miscellaneous questions and serving as a point of contact for customers when Reps are unavailable
- Other duties as assigned
Education & Skill Requirements
- Bachelor's degree or one to three years of customer service experience.
- Experience with Microsoft Office (Word, Excel, Outlook and PowerPoint)
Pay Range: $21-23/hour
Benefits:
- Medical (offer three various plans with Aetna) - employee and employer contributions
- Dental - employee and employer contributions
- Vision - employee and employer contributions
- Health Savings Account with a company contribution if participating in an HDHP plan
- Flexible Spending Account
- Employer paid Life and ADD Insurance
- Supplemental Life and ADD available for purchase
- 401(k) plan with Employer Match
- 160 hours of Paid Time Off
- Philanthropy Time
- Parental Leave
Bluum is an equal opportunity employer. We are committed to providing inclusive, accessible and barrier free employment practices. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
