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Payments Account Manager
The Payments Account Manager is a key player in driving the adoption and utilization of Fullbay Payments, our integrated payments program. This role involves a mix of sales and customer training/enablement. As a Payments Account Manager, you will be responsible for driving Gross Merchant Volume (GMV) growth within your assigned portfolio payments accounts. You will focus on both optimizing existing processing accounts and activating enabled but non-processing accounts to maximize payment adoption and revenue.
Primary Duties & Responsibilities:
- Formulate and implement comprehensive, long-term strategic account plans to maximize GMV and market share within an assigned portfolio, exercising significant independent judgment in identifying and prioritizing opportunities.
- Analyze complex payment processing challenges faced by clients and develop innovative, tailored solutions that require significant independent judgment and problem-solving skills
- Develop and execute high-level sales strategies to exceed ambitious sales targets, utilizing sophisticated sales techniques and independent judgment to overcome obstacles and close complex deals.
- Cultivate and manage strategic relationships with executive-level decision-makers at key client accounts, independently navigate complex issues and resolve high-level disputes.
- Conduct sophisticated analysis of account performance, developing complex models and forecasts to identify strategic opportunities for growth..
- Prepare and present strategic reports and presentations to executive management, providing in-depth analysis of account performance, market trends, and strategic recommendations.
- Serve as a subject matter expert on Fullbay Payments, providing advanced training and mentorship to junior team members
- Possess a deep understanding of the technical aspects of Fullbay Payments and its integration with various accounting systems, independently troubleshooting technical issues and providing expert guidance to clients
- Regularly work with, interact with, and direct Payment Services Support Representatives.
- Provide meaningful input in hiring and firing decisions and other employment decisions of Payment Services Support Representatives.
- Adhere to all confidentiality and compliance regulations.
- Performs other duties as assigned.
Additional Duties & Responsibilities:
- Serve as a primary point of escalation for complex payment processing issues, independently diagnosing problems, developing solutions, and providing expert guidance to customers and internal teams
- Maintain in-depth expertise in payment processing regulations, industry trends, and competitive landscape, leveraging this knowledge to provide strategic advice to clients and internal stakeholders.
- Work with executive-level stakeholders across software sales, product, and customer success teams to develop and implement strategic initiatives that enhance the Fullbay Payments experience and drive market leadership.
- Analyze complex, cross-functional challenges related to Fullbay Payments and develop innovative solutions with significant independent judgment.
- Independently manage and prioritize multiple strategic initiatives related to Fullbay Payments, ensuring alignment with business objectives and deadlines.
- Identify and recommend strategic improvements to internal processes and workflows to enhance efficiency and effectiveness.
- Serve as a trusted advisor on complex payment processing issues, providing expert guidance and recommendations based on industry knowledge and analysis.
- Research and analyze industry trends, emerging technologies, and the competitive landscape in payment processing, sharing insights to shape Fullbay’s strategic direction.
Minimum Education & Work Experience:
Required:
- Bachelor’s degree or related work experience.
- (2) years of proven success selling integrated payments for Vertical SaaS.
- Adequate knowledge of Excel and Google Suite.
- Salesforce or other CRM software experience.
Key Skills and Qualifications:
- Demonstrated ability to develop and execute high-level strategic account plans, resulting in significant revenue growth and market expansion.
- Expert-level understanding of payment processing regulations, industry trends, competitive landscape, and emerging technologies.
- Exceptional ability to communicate complex information and strategic recommendations to executive-level stakeholders, both verbally and in writing.
- Proactive and strategic thinker with the ability to identify opportunities, anticipate challenges, and drive initiatives that contribute to the company's overall strategic direction.
- Proven success in building and maintaining strong relationships with executive-level decision-makers at key client accounts.
- Ability to thrive in a fast-paced, dynamic, and often ambiguous environment, with a proven ability to adapt to changing priorities and overcome obstacles.
Physical Demands and Work Environment:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Regularly required to sit at a desk in front of a computer and use hands to finger, handle, or feel objects, tools, or controls (including a computer keyboard and operating a telephone), lift and/or move up to 10 pounds.
- Frequently requires the use of hands and arms for reaching, as well as the ability to walk and communicate effectively through speaking and listening.
- Specific vision abilities required by this position include close vision, color vision, and the ability to adjust focus.
- Noise level in the work environment is usually moderate.
- Type on a computer keyboard and look at a computer monitor, and operate a cell phone or a computer-based phone.
