About Smokeball
Who we are
Smokeball helps law firms bill more without their clients paying more. Intriguing, right? We were founded by technology leaders with more than 20 years of experience in delivering impactful legal technology products. Our leadership continually strives to develop a company, culture, and team that share a profound love for the law and is compelled to help small law firms find success. Our mission isn’t simple, but it is straightforward: help small law firms be successful businesses so that they can better serve our communities.
What makes us special?
Culture is sacred. As a 'Best Places to Work' winner four years in a row, we believe company culture is the single most important ingredient to our success. At the end of the day, it is all about our people.The best product in Legal Tech. We think deeply about the challenges small law firms face. We do not bother with simply delivering a “faster horse,” we drive innovations that truly enhance the lives and businesses of our clients. Check out our ratings on G2, Capterra, and Google.The Legal Tech industry is estimated to be worth around $15bn and is growing every year. Smokeball is growing right along with it, and we like to take our people with us.The Role
We are seeking a proactive and experienced IT Support Specialist to provide technical support to Smokeball’s users and ensuring the IT systems and equipment are functioning efficiently. This role involves troubleshooting hardware and software issues, managing user access, and assisting with network and system maintenance to ensure a seamless and secure IT environment. This person would report to the Head of Global Business Systems.
This is a hybrid role with our office being in Chicago, IL.
Responsibilities
- Provide technical support to end-users on hardware, software, and network-related issues in person and via phone, email, and remote support tools.
- Troubleshoot and resolve IT-related problems, including hardware and software malfunctions, network connectivity issues, and printer errors.
- Install, configure, and maintain user computers in an efficient and professional manner.
- Supporting users with Microsoft Windows (11), Microsoft 365 services, and desktop applications.
- Manage user accounts, permissions, and security protocols for systems and applications.
- Assist with the setup and configuration of new employees' IT equipment, ensuring timely onboarding.
- Maintain inventory of hardware and software assets.
- Assist with basic network administration tasks.
- Work with the IT team to provide training and guidance to end-users on IT-related topics, including best practices for system usage
- Support the IT team with troubleshooting, system updates, and software deployments.
- Ensure all IT service requests are resolved within defined service levels and according to their priority.
- Prioritise assigned workload, coordinate activities and manage deadlines.
- Escalate complex issues to higher-level support when necessary.
What You Bring
- Certifications in Information Technology or equivalent work experience.
- 1-3 years experience in IT support or a similar role.
- Strong knowledge of Windows operating systems (Windows 11), Microsoft 365 and common IT hardware and software.
- Experience in managing Microsoft 365.
- Experience in administration of devices and packaging applications using Microsoft Intune.
- Experiencing using remote support tools.
- Basic networking knowledge.
- Experience in a customer service environment.
- Excellent communication skills (both written and verbal), high level of professionalism and the ability to manage stressful situations
- Passionate about new technologies and show willingness to learn
Life at Smokeball
- Great Culture: Named 2024'S 10th Best Place to Work in the Technology Industry nationwide!
- Work-Life Balance: 20 vacation days, 7 sick days, 3 reboot days, 10 paid holidays, birthday off, volunteer time, and more!
- Career Growth: Smokeball believes in investing in our own people and promoting from within. Our own President started at Smokeball as an Account Manager!
- Benefits: Excellent medical coverage, 401(k) match, monthly wellness stipend, generous parental leave
- Transparency: We keep employees in the loop through monthly global huddles and local standups where we discuss company goals, updates, new hire introductions, etc.
- The Office: The kitchen is stocked with breakfast items, snacks, and beverages, and we have plenty of games to help you relax (ping-pong, billiards, pinball, board games, video games). We also offer free monthly massages provided by a licensed massage therapist!
- Fun Events: In-person happy hours, virtual game nights, family-friendly events, and so much more
- Convenient Transit: We’re located in the heart of downtown Chicago, in walking distance from all major modes of transportation
The Values We Live By
Creating and fostering a great culture is just as important as providing a great product. At Smokeball, we don’t have Core Values for show, we live and breathe them every day.
Caring is not optional Make it happen Deliver legendary service Innovate for the client, not the press release Be frank Keep listening, keep learning These values inform every strategic decision we make and guide our behavior with every person we meet. When we are bringing new team members into the Smokeball Family, we look for compassion, drive, keen judgement, varied perspectives, and no egos.
More, more, more!
Why do we do what we do? Where did the name ‘Smokeball’ come from? How do we give back? Learn more here.* Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. No one ever meets 100% of the qualifications! We encourage anyone who is interested to apply based on the responsibilities and requirements outlined. You may be the culture add that we are seeking! We look forward to your application.* Smokeball is an equal-opportunity employer and committed to providing an open, welcoming environment for everyone The pay range for this role is: $60,000 - 70,000 / year
