Primarily responsible for providing personalized customer service at an on-site community by assisting with all resident needs being the first point of contact for resident requests and/or concerns and facilitate various services to enhance the lifestyle of the residents.
Position Responsibilities:
- Responsible for being the primary point of contact for the community through managing all phone calls, granting authorized access to the community, greeting residents & visitors, providing community information, guidance on parking, log resident packages and assist residents with scheduling amenity reservations.
- Display a professional, dynamic, and customer-focused personality by networking and fostering relationships to provide exclusive assistance and services to the residents while ensuring adherence to the residential policies, regulations, and guidelines.
- Ability to manage and de-escalate difficult situations.
- Research and manage delivery of news articles, events, and communications on the website, create and post residential communications as needed around the facility and/or at the front desk.
- Maintain and update resident’s contact information.
- Perform and report daily community inspections of common areas for cleanliness and safety concerns; clean up accidental spills and disinfect area as needed.
- Other related duties as directed.
Knowledge, Skills and Abilities:
- Excellent communication skills both verbal and written.
- Ability to multitask while staying focused and detail oriented.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Exceptional organization skills.
- Ability to proficiently utilize computer programs and database systems, including Microsoft Office, BuildingLink, internet and e-mail systems.
- Ability to interact and work positively and effectively with residents and staff at all levels.
- Ability to deal with customer service requests in a professional and timely manner.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.
Physical Demands & Work Environment:
- Standing, sitting, moving throughout the day as needed and utilizing a computer in an office setting.
- Setting up/breaking down chairs, tables, etc. as needed for meeting and events.
- Install and/or remove the service elevator padding as needed.
