Description
Evaluate Calls for Compliance Issues:
Listen to and assess calls to detect any potential compliance failures, identifying areas that may lead to legal liability.
Weekly Reporting:
Prepare and send weekly compliance reports to the Contact Center leadership, detailing findings, trends, and areas for improvement.
Documentation and Feedback:
Provide proper documentation of compliance findings and offer constructive feedback to relevant teams to mitigate risk.
Dispute Resolution:
Respond promptly to disputes, following established work instructions and ensuring a timely and effective resolution.
Monthly Reporting:
Create and submit comprehensive end-of-month compliance reports, ensuring timely delivery and accuracy.
Collaboration:
Work collaboratively with the contact center training team to assist in training sessions for both contact center agents and leadership on compliance-related topics.
Compliance Guidance:
Provide ongoing compliance guidance and support to team members, offering proactive recommendations to avoid compliance issues.
Requirements
o Prior collections experience (3+ years)o Knowledge of FDCPA and State rules and regulationso Prior Supervisory / Management experience - preferredo Basic knowledge of Timeshare operations - preferredo Business degree or equivalent - preferredo Basic Computer Skillso Knowledge of Microsoft Officeo Ability to read, write and speak English fluently. Bilingual (English/Spanish) a pluso Good communication skills, both written and verbalo Leadership experience and the ability to provide support and direction to develop and motivate a teamo Ability to communicate and meet company goals and objectiveso Must be willing to work in excess of 40 hours per week when business conditions or special projects make such scheduling necessary.
Benefits
Salary 20,000Vouchers tickets 2,000Internet Bonus 1,000Medical InsuranceDental InsuranceLife Insurance
